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CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
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Excellent customer service was provided. Nice agent and professional
Handled my claim quickly and professionally. They exceeded my expectations
Roy, thank you for taking the time to leave us a review. We're thrilled that you were pleased with the speed and efficiency of our service, and we're delighted to have met your expectations. Please don’t hesitate to call us if you need anything else.
The service was excellent, but honestly, I think Casshield takes too long for rent car reimbursement. That's the only problem I have.
James, we appreciate you taking the time to share your experience about your recent claim. Reviews like yours, help us to identify and target the areas where we need to improve. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.
This was the best feeling I had using this dealership on repairing my car, because your people still on top of things.
Linda, thank you for leaving a review! Your support means a lot to us. Please feel free to reach out and let us know how we can assist you in the future.
The agent who called me was very pleasant and attentive to my needs. He had an investigator go to the service provider to authorize the repair.
Sandra, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
Don't waster your waste your money! CarShield made the decision to only replace one coil and leave the other damaged coils in my car until they "officially" malfunction even when car technicians disagreed and suggested replacing all. I have been paying into CarShield since June 2024 and when my car needed service CarShield let me down. The company literally planned to have me on the side of the road due to not paying for what was needed on covered services. Nobody called me to explain even when I asked multiple times to speak with the person who made the decision. I even escalated for the decision to be re-evaluated bc it was obvious to technicians that it wasn't if there would be a problem but when. My car stayed in the shop for 5 DAYS for something that took a few hours to complete, but waiting on CarShield took forever. I am a single female that drives very far to work daily. I am not trying to be freezing on the side of the road and I would expect the company that I pay into would care just as much due to the fact that I am a paying customer. In addition, part of your contract states that I need to provide suggested maintenance to my car based on needs. However, when a trained technician states that I need work done or parts replaced CarShield chooses to ignore it. This does not sit well with me. As a result, you have lost a customer for LIFE. I have nothing good to say to family members and friends that were interested in this company.
Andrea, we apologize for any inconvenience or misunderstanding regarding your coverage. Our policy offers mechanical breakdown coverage, and therefore, we can only repair parts that are broken. Should you have any further questions or concerns, please do not hesitate to contact our Customer Service Department. We are here to assist in any way we can.
Was going to cancel for to financial reasons but the agent worked with me to be able to Postpone February's Payment.
Troy, thank you so much for taking the time to leave us a review. We're absolutely delighted to hear that your experience with our Customer Service team was a positive one! Our dedicated team strives to provide the best possible support, and your feedback lets us know we're on the right track. Please remember that we're here to assist you with any future needs or questions you may have. Don't hesitate to reach out to us at any time – we're always happy to help!
Completely misled. When I called to check on the repair that needed to be done I was told it was covered. After they spoke to the shop they decided it wasn't covered. 100% dissatisfied How does it go from being covered to not being covered
Jennifer, we sincerely apologize for any inconvenience or frustration this situation may have caused. To expedite the claims process and verify coverage for the necessary repairs, please advise your chosen repair facility to contact our Claims Department directly. When they call, it's crucial that they provide a comprehensive diagnostic report that includes specific part numbers. This information will allow our claims adjusters to assess the situation accurately and determine the extent of your coverage. If you encounter any further questions or concerns throughout this process, please don't hesitate to reach out to our Customer Service Department. Our dedicated team is available to assist you at 1-800-587-4162. We value your business and are committed to providing you with the support you need.
Well so far I'm satisfied but my car is still in the shop waiting for completion. I will say one thing and that is That Car Shield wouldn't fix some kind of Hose that deals with Ommisons or something and the Hose suppose to cost $450.00 that's why Car Shield wouldn't pay for it but we will see when my Cadillac is finished. Thanks.
Anthony, thank you for your time and review! Please call our Customer Service at 1-800-587-4162, we are more than happy to answer any questions you have and explain the breakdown of cost regarding your claim. We are here to assist you in any way we can.
My Discovery needed to have the water pump & thermostat replace. My mechanic placed a call to Car Shield, work was approved, Car Shield then arranged for a rental car. The car rental needed to be extended, and they coordinated that as well!
SOOOOO easy! Thank you
Linda, we truly appreciate you taking the time to leave us such a positive review! It was our pleasure to assist you, and we're thrilled that we could meet your needs. Please don't hesitate to reach out to us in the future if you have any further questions or require additional assistance. We're always here to help!
My recent experience with Car Shield was one of comfort and convenience. When my check engine light came on,my anxiety went through the roof because my first thought is always,"How much is this going to cost me?" I was so grateful that the repairs were covered under my warranty! Everyone needs such assurance.
Kelvin, thank you so much for your review! It's reviews like yours, that let us know how much we help people and how beneficial having coverage really is! We appreciate your feedback and if you need anything please don't hesitate to give us a call.
The dealership took care of my claim. I did not have to do anything.
Marilyn, we are delighted to hear this! Please do not hesitate to reach out if you need anything else.
I WAS CALLED THAT THEY COULD NOT COLLECT PAYMENT. I MENTIONED THAT MY ACCOUNT NUMBER HAD BEEN CHANGED AND I WOULD CALL THEM LATER. EVERYTHING WAS CHANGED AND I WAS SATISFIED. THANK YOU FOR YOUR FRIENDLY SERVICE.
Rita, we are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to give us a call.
Great customer service. All questions answered with professionalism and respect
Deloise, we're thrilled that our team was able to provide you with all the information and assistance you needed. If you have any further questions, concerns, or requests, don't hesitate to reach out to us. We value your business and are committed to providing you with exceptional support.
My problem was compounded after a covered repair was performed, in that it created and/or exposed a 'consequential' and related issue associated with the repair; that was not covered. I don't understand why your company go to so much to find something in small print to deny a connected repair knowing that elderly customers don't normally or cannot, read small print.
Lucian, we sincerely apologize for any confusion or inconvenience you may have experienced regarding the claims process. Our priority is to provide clear and comprehensive support to all our customers. Please don’t hesitate to contact our Customer Service to thoroughly review your contract, provide a detailed explanation of the claim process, and address any specific questions or concerns you may have. We value your feedback and are committed to ensuring your satisfaction.
Even though I have not had any repairs done, I did need to call for my new payment info to you. The clerk was very happy to assist and did a great service for me.
Juanita, we value your business and appreciate your feedback. Should you require any further assistance or have any questions in the future, please don't hesitate to reach out to us. We're always here to help.
Excellent service no problem with the service and no complaints with the person I talk to.
James, we're committed to providing excellent service and support, and we're here for you whenever you need us. If you have any questions or concerns in the future, please don't hesitate to reach out. We're always just a phone call away.
The service manager did all the work. That made it easy for me.
Kendall, thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Please give us a call if you need anything else!
I have not used car shield for any problems yet. I will call them if I have any problem
With my cat
Betty, thank you for the review and when your vehicle does encounter a repair, don't hesitate to give us a call! In the meantime, if you have any questions about your policy or what is covered and what is not, please let us know.
Carshield tells us we can pick our own mechanic, but does not cover all their costs, I have had to pay more than my deductible due to low balling the mechanic... Carsheild did pay that part quickly though
George, we appreciate the time you took to leave a review. Please call our Customer Service at 1-800-587-4162, we are more than happy to answer any questions you have and explain the breakdown of cost regarding your claim. We are here to assist you in any way we can.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We're committed to providing excellent service and support, and we're here for you whenever you need us. If you have any questions or concerns in the future, please don't hesitate to reach out. We're always just a phone call away.