On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The representatives at CarShield, are well trained. They listen to the customer and they immediately assist and handle the request. I like it that they go above and beyond by contacting the repair shop and setting up a time to show up at the shop. This is very convenient for the customer. Thank You!
Quick fast and courteous, they were very helpful and worked well with the dealership
Diana, we value your business and appreciate your feedback. Should you require any further assistance or have any questions in the future, please don't hesitate to reach out to us. We're always here to help.
Dealership did not want to deal with Car Shield for payment for coil spark plug problem. Why?
Elizabeth, we apologize for any confusion or inconvenience you may have experienced regarding the claims process. Our priority is to provide clear and comprehensive support to all our customers. Please don’t hesitate to contact our Customer Service to thoroughly review your contract, provide a detailed explanation of the claim process, and address any specific questions or concerns you may have. We value your feedback and are committed to ensuring your satisfaction.
Everything always goes smoothly with CarShield. From the repairs they approve to the rental car arrangements. If you need a warranty company for piece of mind, there's none better than CarShield. Get the best policy coverage you can afford, you'll use it sometime down the road for sure.
Anthony, thank you so much for taking the time to leave us a review! We're so grateful for your continued support and for helping spread the word about our company. If you ever need anything at all, please don't hesitate to reach out. We're always here to help in any way we can.
I was a little nervous when I chose CarShield to protect my used Jeep. Two employees tgatcI work with, and we are all in the car business, recommended them. After reviewing my options with the sales agent, I settled on etting the Diamond plan. Boy, am I glad I spent a few dollars more. On my first claim, communications were astonishing. Most of the rental car was covered while my car was in the shop. The updates between the CarShield people and the shop, as well as me was phenomenal. We'll done CarShield, I'll recommend your company to many of my clients that I sold used cars to, whose warranty has expired, to hook up with CarShield. Great company, great coverages, great communications. Thanks again!
When I had an GMC repairs option was good and I no problem with service. Now I have a Volkswagen and I am having problems with finding a replica shop that will accept Car Shield. Everyone I contacted shares that Car Shield does not pay and take a long time to decide. I called car shield to get a mechanic shop of their choosing and I still believe the mechanic shop did not go over and beyond to really try to resolve the issue I was having with my car. The repair shop Car Shield chose told me I may need to take it to the Volkswagen dealership. That made me feel you really don't want to work on my car and/or you are afraid you will not get paid by Car Shield. This the first unhappy experience with Car Shield.
Charmaine, we offer comprehensive support in finding repair facilities near you. Our highly skilled and dedicated team is available to provide you with detailed information and guidance tailored to your specific needs. Unfortunately, we have no say in the Repair Facilities processes and whether or not they choose to work with us. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.
Other than the call center to rent a car, everyone else was VERY nice and did inform me what was happening with my car. What was being paid and what I was going to pay.
I think you should furnish a card that we can carry in our wallet.
I had previous work done that I didn't have my paperwork.
Cherie, thank you for taking the time to leave a review. We have sent you a copy of your contract, which includes a card that you can cut out and keep in your wallet. If you have any further questions or concerns, please feel free to contact our Customer Service at 1-800-587-4162. We are here to help in any way we can.
Constantly receiving emails after the job was completed. Got run around to disregard the emails on 3 different occasions.
Donna, we apologize for any inconvenience or frustration you may have experienced due to the automated claims system. Reviews like yours, help us to identify and target the areas where we need to improve. Your feedback is valuable to us, and we appreciate you taking the time to share your thoughts.
Great experience! I highly recommend this company to anyone
Janice, thank you for leaving a review! Your support means a lot to us. Please feel free to reach out and let us know how we can assist you in the future.
All representatives have been extremely helpful. Thank you to everyone at car shield that has helped me.
Nancy, thank you for taking the time to leave a review. Our primary goal is to ensure our customers have a clear understanding of their coverage. We're always here to help and would be more than happy to answer any questions you may have about your policy.
Very responsive, Very clear on what needs to be done and what is covered.
Clifford, we're committed to providing excellent service and support, and we're here for you whenever you need us. If you have any questions or concerns in the future, please don't hesitate to reach out. We're always just a phone call away.
Service man Mr Red was fast and very kind. Thank you. I will recommend Car Shield to my friends and family.
Sherree, thank you for leaving a review! Your support means a lot to us. Please feel free to reach out and let us know how we can assist you in the future.
No comment because nothing else needs to be said Associate was friendly and respectful
Nicholas, we're delighted to hear that you enjoyed your recent experience with our Customer Service Department! Please feel free to contact us if you need anything else.
We, my husband and I have had Car Shield for many years. There are many other companies like them advertising they have the best business. Car Shield is many years ahead of them. I will stay with Car Shield! They have always given us there best and I know they will always do an excellent job for us.
Cindy, we're committed to providing excellent service and support, and we're here for you whenever you need us. If you have any questions or concerns in the future, please don't hesitate to reach out. We're always just a phone call away.
CarShield has given us a peace of mind when it comes to knowing that any maintenance on the car will be cared for. We have relied on them for over 10 years for multiple vehicles.
Reed, thank you for your support and review! We appreciate you being a loyal customer and helping to share the word about us. Please don’t hesitate to call us if you need anything.
I had a specific question and the agent was able to clarify it for me.
Karen, we're thrilled that our team was able to provide you with all the information and assistance you needed. If you have any further questions, concerns, or requests, don't hesitate to reach out to us. We value your business and are committed to providing you with exceptional support.
Had about a $1500 claim and only $900 was covered! I had to call because CS denied the auto repair shop the claim.
Roger, we sincerely apologize for any confusion or inconvenience you may have experienced regarding the claims process. Our priority is to provide clear and comprehensive support to all our customers. Please don’t hesitate to contact our Customer Service to thoroughly review your contract, provide a detailed explanation of the claim process, and address any specific questions or concerns you may have. We value your feedback and are committed to ensuring your satisfaction.
Overall it was great. They were very understanding in the information they provided.
Richard, we are truly grateful for your wonderful review and delighted that we could assist you. If you have any more questions or require further assistance, please don’t hesitate to get in touch!
If you have a part on your car that is under warranty, car Shield will replace that part.
Donnie, thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
Excellent customer service was provided. Nice agent and professional
We're committed to providing excellent service and support, and we're here for you whenever you need us. If you have any questions or concerns in the future, please don't hesitate to reach out. We're always just a phone call away.
Handled my claim quickly and professionally. They exceeded my expectations
Roy, thank you for taking the time to leave us a review. We're thrilled that you were pleased with the speed and efficiency of our service, and we're delighted to have met your expectations. Please don’t hesitate to call us if you need anything else.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Rosa, we're committed to providing excellent service and support, and we're here for you whenever you need us. If you have any questions or concerns in the future, please don't hesitate to reach out. We're always just a phone call away.