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CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
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Explain to me the information I need how much it will cost and what my policy cover I go the Diamond package very happy thank you again🙏🏼
Mary, thanks for the review and welcome to CarShield! Thank you for choosing us! We want to make sure you're completely satisfied with your policy, so please contact us with any questions or concerns you may have regarding your coverage.
I really don't mind the part of the repair bill I have to pay, stuff like belts and hoses other little things like that because they pick up the tab on the hard parts like tensioners or gears even turbos and such a good feeling knowing my truck is running like it should. Thanks Carshield!
Jose, we love reading reviews like yours! They reassure us that we’re making our customers happy and that our efforts are making a difference. If there’s anything else you need, please don’t hesitate to give us a call.
The representative was ready and willing to assist me in my needs
Linda, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
I know there was a $100 deductible, But i didn't think you would say on e the parts I should pay for. $81
Earl, we appreciate the time you took to leave a review. Please call our Customer Service at 1-800-587-4162, we are more than happy to answer any questions you have and explain the breakdown of cost regarding your claim. We are here to assist you in any way we can.
Absolutely amazing! The quality exceeded my expectations, and the service was top-notch. Everything was seamless from start to finish. Highly recommend!
Lashonda, we value your business and appreciate your feedback. Should you require any further assistance or have any questions in the future, please don't hesitate to reach out to us. We're always here to help.
I was very happy with the info that the rep gave me over the phone it has made me realize that car shield has been a worth while my money and has been a real help thanks
Diana, thank you so much for taking the time to leave us a review. We're absolutely delighted to hear that your experience with our Customer Service team was a positive one! Our dedicated team strives to provide the best possible support, and your feedback lets us know we're on the right track. Please remember that we're here to assist you with any future needs or questions you may have. Don't hesitate to reach out to us at any time – we're always happy to help!
CarShield makes life better having a reliable vehicle thanks to CarShield and no hassle with getting repairs done.
We love reading reviews like yours! They reassure us that we’re making our customers happy and that our efforts are making a difference. If there’s anything else you need, please don’t hesitate to give us a call.
Thank you rep was able to solve my issue give the rep a pay rise
Walter, thank you for your review and we are always here to help. Please give us a call if you need anything else!
Jehad, we appreciate the time you took to leave a review and are delighted that we could assist you. If you have any questions or require further assistance, please don’t hesitate to get in touch!
Car shield helped me on my payment, they OK me with my issue. Much Appreciated-Thanks...
Francisco, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
I had no problems with my car repair. Everyone worked with me and called to give every update
Paul, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
Very professional, and kind. Explained everything and made it happen for me.
Linda, we value your business and appreciate your feedback. Should you require any further assistance or have any questions in the future, please don't hesitate to reach out to us. We're always here to help.
The service was an excellent experience. He was patient and kind. He knew what to do and did it quickly. It was the coldest day and he told me to sit in the truck if I needed to get warm b/c I had my house door key on my car key ring. Very kind, nice and very efficient. Glad I got Car Shield:-)
Carol, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!
Rep called several times, and finally got to a price that made sense.
Ronald, thank you for your time and review! If you ever have any questions or need further assistance, please don’t hesitate to call us.
Wonderful place to do business and other stuff and I will be with this company for a very long time
David, thank you for your 5-star review! We appreciate you being a loyal customer and helping to share the word about us. Please don’t hesitate to call us if you need anything.
Hello,
A few days ago, I spoke with a representative about adding another vehicle to my policy. I was not happy with the price she quoted me. I plan to buy a 2001 Jaguar and was told it would cost me $129 to add to my policy. I was also told the coverage would only be for the powertrains. I think the price is too high, and I hope someone reads this comment and calls me to lower the price.
Namon, our coverage plans, and prices vary depending on the age and the mileage of your vehicle. We understand that the cost of parts and labor for vehicle repairs has been steadily increasing across the nation. This can place a significant financial burden on vehicle owners when unexpected breakdowns occur. Our range of policies aims to mitigate this risk by shielding your budget from the potentially high costs associated with these unforeseen events. Please don’t hesitate to contact our Customer Service with any questions or concerns, as we are here to help in any way we can.
Called ahead of making an appointment with the car dealership to make sure that my issue was covered, and the Car Shield rep assured me that it was. Made the appointment, which was two weeks out and arrived. Once the issue was fixed, the dealership rep called Car Shield to get the approval and was denied, so ended up paying the full amount!
John, we sincerely apologize for any inconvenience or frustration this situation may have caused. To expedite the claims process and verify coverage for the necessary repairs, we advise having the Repair Facility contact our Claims Department directly. When they call, it's crucial that they provide a comprehensive diagnostic report that includes specific part numbers. This information will allow our claims adjusters to assess the situation accurately and determine the extent of your coverage. If you have any further questions or concerns please don't hesitate to reach out to our Customer Service Department.
I called to cancel my account but customer service talked me out of it
Charles, thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
Called for information and the service was very friendly and helpful, the process went well and looking for to hopefully not need the service but feel good if I do need it.
John, we're thrilled that you've had a positive experience with our services. We genuinely appreciate you taking the time to share your thoughts. If you have any questions or requests in the future, please don't hesitate to reach out to us. We're committed to providing you with excellent support and are always happy to assist.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Carlos, we appreciate your review and are glad that you have chosen to protect your vehicle. If you have any questions about your policy don't hesitate to give us a call!