On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Effortless experience. Satisfied with the progress thus far
My experience is horrible. I am paying y'all for insurance and you are doing what you said you suppose to do. I have not have my car for almost two weeks. And y'all are fighting about parts with the service company. Please just fix my car. I am so depressed right now.
Pamela, we extend our sincerest apologies for any inconvenience this has caused. At CarShield, we strive to provide excellent customer service and support throughout your experience. While we have limited control over specific aspects of the claims process, such as the decisions made by repair shops or administrators, we are committed to assisting you in navigating these complexities. Please call our Customer Service at 1-800-587-4162 with any questions or concerns you may have regarding your claim.
It was my first time and my experience was good thank you caution
Lynn, thank you for your 5-star review! We appreciate you being a loyal customer and helping to share the word about us. Please don’t hesitate to call us if you need anything.
Good good good good good good good good good good good good good
Chris, we appreciate your review! Please don’t hesitate to call us if you need anything.
I'm so grateful Car Shield covered what their contract promised. Charles, their agent, was helpful and well-informed. This is the second time the company has come through for us on major repair needs.
Carolyn, we love reading reviews like yours! They reassure us that we’re making our customers happy and that our efforts are making a difference. If there’s anything else you need, please don’t hesitate to give us a call.
Very disappointed with Chapman Dodge for not completing a diagnostic by the end of the day as most dealerships does within the same day.
My claim was not put in until the very end of the 2nd day.
It took the dealership 3 days to complete service on my car.
Felomina, thank you for your review. We're thrilled to hear that you're satisfied with our services. If there’s anything else you need, please don’t hesitate to give us a call.
The customer service representatives are very friendly and helpful. The representatives know the products, and it was a pleasure to talk with them.
Shelia, thank you for your review! We are thrilled to hear that you are satisfied with our Customer Service. Please feel free to contact us if you need anything else.
The whole experience was misleading, I paid my monthly cost and then was denied. I'm 63 years old.I'm telling everyone I can not to trust Carshield
Andrea, that is unfortunate to hear and we apologize for any confusion regarding your coverage. Upon further review, it appears the claim was denied for pre-existing conditions. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.
I will drop Car Shield. Nothing i had done to my car not covered.1.oxygen 2.bell crank.3caliper4.trans oil cooler line.
Marlene, we're committed to ensuring you have a clear understanding of your coverage. Our Customer Service Department is readily available to assist you with any inquiries or concerns you may have regarding your plan. Please don't hesitate to reach out to them for further clarification or support. We value your peace of mind and want to ensure you feel confident and informed about your coverage details.
Friendly and professional service easy to talk to knowledgeable about their product understanding and cooperative
James, thank you for leaving a review! Your support means a lot to us. Please feel free to reach out and let us know how we can assist you in the future.
I was not expecting the exemplary customer service and outcome.
Michelle, we're thrilled that you've had a positive experience with our Customer Service. We genuinely appreciate you taking the time to share your thoughts. If you have any questions or requests in the future, please don't hesitate to reach out to us. We're committed to providing you with excellent support and are always happy to assist.
Having auto pay works for me my card expired and I had a new card and didn't call in to add card
Dianne, thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
I was very pleased with the person I spoke with. She was quick with a response. So, I'm happy with the outcome.
Ronald, thank you for your time and review! If you ever have any questions or need further assistance, please don’t hesitate to call us.
I have a 2017 Genesis G80 with only 37K miles; I was having a transmission problem which, ultimately, was diagnosed as faulty. Why, at 37K miles, I have no idea! I just picked up the vehicle today and it runs like new. The only concern I had when talking with the Car Shield folks initially was that my $100 deductible wouldn't cover the needed replacement cost. Although I took the car to the only Genesis dealer in Las Vegas, when the claim was submitted, their hourly labor costs and time for repair exceeded the standard used by Car Shield. Having said that, I AM VERY HAPPY with the amount that was agreed upon--an out-of-pocket expense of $1,770.
Jerry, thank you for your time and review! Please call our Customer Service at 1-800-587-4162, we are more than happy to answer any questions you have and explain the breakdown of cost regarding your claim. We are here to assist you in any way we can.
It was not complicated. The representative was kind, knowledgeable, and reasonable. She gave me my opinions and sought to cover all possibilities. It was a very good experience. I hope I never need to cash in on my coverage. If I have to cash in Car Shield's coverage then I will truly know of your integrity.
Thanks
David, we're committed to providing excellent service and support, and we're here for you whenever you need us. If you have any questions or concerns in the future, please don't hesitate to reach out. We're always just a phone call away.
What a great experience the woman that helped me so nice helpful. I'm very happy.
James, we're delighted to hear that you enjoyed your recent experience with our Customer Service Department! Please feel free to contact us if you need anything else.
I have not use it yet better to have it and not need it then not have it and need it
Steve, we appreciate your feedback and are glad you chose to protect your vehicle. If you have any questions about your policy, please don't hesitate to call us!
Nice.i just need to cancel the policy.had no issues with my vehicle.
Emaline, we're definitely sorry to see you go and we appreciate your time to leave a review. If you ever want a start back up with us, we're just a phone call away!
Received a letter in mail that my Account needed renewal, so I called CarShield and asked why I received the letter; it did not have my account # one thepaper, so I was asking why I received it. Agent clarified/determined it was a solicitation and was sent in error. So I shredded the letter and that was all.
Deborah, we appreciate the time you took to leave a review! If you any other questions, please don't hesitate to give us a call.
It took a while to get the approval to get repairs done. They were true to their word and covered it! I was honestly expecting problems, but I had none. Satisfied.
Kimberly, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dorothy, thank you for leaving a review! Your support means a lot to us. Please feel free to reach out and let us know how we can assist you in the future.