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CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
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It took a while to get the approval to get repairs done. They were true to their word and covered it! I was honestly expecting problems, but I had none. Satisfied.
This coverage is essentially useless! The plan only covered $99 out of my $700 bill. I had to end up coming out of pocket for the remainder. I will never recommend this to anyone! Totally disappointed.
Tommy, we apologize for any confusion regarding your coverage. After further review of your account, it appears there were differences in the labor rates and part prices that the repair facility used and what was recommended by a nationally recognized labor guide. Please call our Customer Service at 1-800-587-4162, we are more than happy to answer any questions you have and explain the breakdown of cost regarding your claim. We are here to assist you in any way we can.
I ended up not using my car shield because the mechanic could not find a problem with my vehicle. But, when I thought I would need it, I called and the person I spoke with was very polite and helpful. It was a simple process.
Alene, we value your business and appreciate your feedback. Should you require any further assistance or have any questions in the future, please don't hesitate to reach out to us. We're always here to help.
I called 2 weeks ago, no update as of yet.
But I have every confidence that things will work out.
Again, I haven't been contacted by anyone since I spoke with Brian from carshield.
Brian, our Customer Service representatives are available to answer any questions you may have and to help you navigate the claims process as smoothly as possible. We are committed to providing you with the support you need during this time. Should you require any further assistance or have any questions, please don't hesitate to reach out to us. We're always here to help.
Went to repair place with my policy they called in claim, had to wait one day for approval and then everything was handled. I got my car back the same day I took it in I had only had to pay my deductible Satisfied
Janet, thank you for taking the time to leave us a review. We're thrilled that you were pleased with the speed and efficiency of our service! Please don’t hesitate to call us if you need anything else.
I just needed to update credit card information, That was easy!
Sarah, thank you for your review and we are always here to help. Please give us a call if you need anything else!
The lady was very very helpful and nice. Even told me that I would get a rental car when they fix my car and not have to miss work.
Gregory, our Customer Service representatives are available to answer any questions you may have and to help you navigate the claims process as smoothly as possible. We are committed to providing you with the support you need during this time. Should you require any further assistance or have any questions, please don't hesitate to reach out to us. We're always here to help.
Knowledgeable and courteous service. The product was not up to my original thought it was based on conversations with friends.
Allen, it is unfortunate to hear that your experience with us hasn't been positive. We value your feedback and would appreciate it if you could contact us directly at 1-800-587-4162. By speaking with you, we can gain a better understanding of your specific situation and concerns. We look forward to speaking with you soon.
I took my car to the dealership because a caution light came on. My car was immediately taken care of in a very timely and professional manner. I will certainly give kudos to this dealership to all my friends who will need to have coverage for their vehicles. I will let them know positive things about Car Shield.
Valerie, we are truly grateful for your wonderful review and delighted that we could assist you. If you have any more questions or require further assistance, please don’t hesitate to get in touch!
My experience was excellent the girl stayed on the phone with me for about an hour.
Susan, thank you for your review! We are thrilled to hear that you are satisfied with our Customer Service. Please feel free to contact us if you need anything else.
Transmission issues took truck to shop after diagnoses trans rebuild needed communication from shop needed improving but communication from Carshield very good
Larry, we're thrilled that you've had a positive experience with our services. We genuinely appreciate you taking the time to share your thoughts. If you have any questions or requests in the future, please don't hesitate to reach out to us. We're committed to providing you with excellent support and are always happy to assist.
After having a transmission related claim denied. Wondering why was I paying monthly for not coverage. It was initially brought to my attention as a transmission leak when I had my regular maintenance oil change. Brought my vehicle into a reputable transmission repair facility to determine cause and assessment of the issue. It was assessed that transmission repairs were required.
Because symptom started as a leak, it automatically was denied regardless that upon further detection of that it wasn't simply a leak.
So, I was greatly disappointed and saw no reason to remain either Car Shield since I didn't get coverage despite paying for the service.
Milan, we apologize for any inconvenience this has caused. Upon further review, it appears that the parts that were called in by the Repair Facility were not listed for coverage. If you have any questions or concerns, please don’t hesitate to contact our Customer Service at 1-800-587-4162.
Ricky, thank you for leaving a review! Your support means a lot to us. Please feel free to reach out and let us know how we can assist you in the future.
Generally, satisfied. Above my deductible I had to lay out an additional $295.00 which I did not expect nor welcome. To complete the necessary repair, the ignition wire and spark plugs needed to be removed. Which necessitated the replacement of both components. I understand those two items are not covered, however, since the oil leak repair required their disturbance I believe Car Shield should have covered the cost including additional labor fee for replacement. Let me say, I realize CarShield does not consider coverage of items under the contract. I would not put in a claim for just ignition wire and spark plugs had they not been intricate parts of the complete repair. It seems that when necessitated these items should be included in the total repair cost. I hope you use my thoughts as a gentle push to include such items in total repair going forward. Thank you for your consideration.
Barbara, we are always working on providing better services each day to ensure a better customer service experience. We appreciate your feedback and value your opinion. Our primary goal is to ensure our customers have a clear understanding of their coverage. We're always here to help and would be more than happy to answer any questions you may have about your policy. Please don't hesitate to give us a call if have any questions.
My ex experiencing with the best quality a fast and they do what they say they're gonna do
Joseph, thank you for your 5-star review! We appreciate you being a loyal customer and helping to share the word about us. Please don’t hesitate to call us if you need anything.
I needed an additional 8 days in order to make a payment and the extension was granted without a problem and with courtesy and kindness.
Thank you for your time and review! If you ever have any questions or need further assistance, please don’t hesitate to call us.
For some reason all the BMW service centers here in Memphis, TN do not except CarShield. I spent several years paying for a warranty that no excepted.
Andrew, we have a dedicated team that is available to our customers to assist with locating Repair Facilities that will work with us. After further review of your account, it appears the parts that were needed for the repair were not listed for coverage on your contract. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.
I wanted to know how much my Program Deductible was. Thank you very much.
Bruce, we are delighted to know that our team successfully addressed all your questions. Please don’t hesitate to call us if you need anything else!
It was okay! I was disappointed that y'all wouldn't honor a claim for repairs even with verified documentation!
William, we appreciate the time you took to leave a review. We are always willing to go over your contract with you, explain the claim process, and address any issues. Please don't hesitate to contact our Customer Service Department with any questions or concerns you may have.
Each time I call for information, I always get a representative that is knowledgeable and friendly. Sometimes my request for repair is covered and other times it is not. I appreciate the immediate response time and the explanation of why the item is not covered.
Connie, thank you for taking the time to leave a review. We appreciate your feedback and value your opinion. Our primary goal is to ensure our customers have a clear understanding of their coverage. We're always here to help and would be more than happy to answer any questions you may have about your policy. Please don't hesitate to give us a call if have any questions.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Kimberly, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!