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CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
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I took my car to the dealer thinking I just had a problem with the audio interface but they discovered a leaking waterpump ($$), broken mounts and a bad APIM module and radio. Car Shield covered everything and did it very promptly. I would hhigky recommend them.
Courteous employees, very knowledgeable, and fast service.
Candance, we're committed to providing excellent service and support, and we're here for you whenever you need us. If you have any questions or concerns in the future, please don't hesitate to reach out. We're always just a phone call away.
Car Shield is just a company that sells people the product. American Auto Warranty is who under writes the coverage. I have had nothing but stress with Car Shield and American Warranty. They only cover what they choose to cover and that's only minimum coverage as well. The Warranty Company also only wants to use the cheapest parts available and really do not care for the customer. I just paid a bill of 6100 dollars for repairs and it was more out of the 7100 it cost only 1300 was covered. So before choosing Car Shield i.would shop around.
Bobby, we apologize for any confusion regarding your recent claim. After further review, it appears that there were some parts that were not listed for coverage, as well as a part that is still covered under a warranty that we were unable to assist with. Our priority is to provide clear and comprehensive support to all our customers. Please don’t hesitate to contact our Customer Service to thoroughly review your contract, provide a detailed explanation of the claim process, and address any specific questions or concerns you may have. We value your feedback and are committed to ensuring your satisfaction.
EVERYONE WAS VERY HELPFUL WITH MY CLAIM ANY QUESTIONS I HAD WERE DETAILED PERFECT THANK YOU CAR SHIELD
Rose, we're committed to providing excellent service and support, and we're here for you whenever you need us. If you have any questions or concerns in the future, please don't hesitate to reach out. We're always just a phone call away.
Very polite and efficient!
Talked and made me feel very confident that help was being sent.
Deborah, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
From enrollment to coverage Carshield is extremely efficient. It was comforting to know they were there.
Penny, thank you so much for taking the time to leave an excellent rating! We really appreciate your business. Please let us know what we can do for you in the future.
It was good. But I feel that they shoul have paid more. My timing belt need to be replaced. They o ly paid for the mention. But they are other parts that need to be replaced when replacing a timing belt. Like the water pump
Geraldine, thank you for taking the time to leave a review. After carefully reviewing your claim, we found that the water pump was in good working condition. Please note that we can only provide repairs for parts that show signs of failure. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.
Everything was great thank you everything was just like it supposed to be good help good assistance talk to good people. I will tell other people about Coisha because I see now. It is the best I want to thank all the ones who help me solve my issue with my car thanks again.
Tass, our company always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy and knowing that what we do makes a difference. Please let us know if you need anything else.
I thought you could go to any license macanic that acknowledge car shield. I have a mini and everyone can't work on them. Because they don't allow parts to be shipped in it cost me more.
Helen, for comprehensive support in finding repair facilities near you, please do not hesitate to contact us at 1-800-587-4162. Our highly skilled and dedicated team is available to provide you with detailed information and guidance tailored to your specific needs. We are committed to ensuring that you receive the best assistance possible.
Looking for a quote on a truck I just bought. Start was great but, too much to pay
Kenneth, we appreciate the time you took to leave a review! Please don’t hesitate to contact our Customer Service with any questions or concerns, as we are here to help in any way we can.
I called to inquire regarding what's covered for my vehicle. Representative was very helpful and courteous
Angelina, thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
Purchased another vehicle from the one 8 months ago and received the same promotion that was given on the other vehicle.
Sharon, we appreciate your review and are thrilled that you have chosen to protect your vehicle! If you have any questions about your policy don't hesitate to give us a call.
I was very satisfied with Car Shield Service, I thought I was going to have to wait 3 day's for my car to be fixed but to my surprise it only took 1 days!
Pamela, thank you for your review. We are happy to hear that we were able to help you out so quickly! Please contact us if you need anything else.
I needed to update my account for monthly payments. I was pleased with the service.
Ronald, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
Called to be sure I was covered after getting a call from a competitor telling me I was not covered due to the "lawsuit " that your company was a part of. They assured me I had coverage and Car Shield was not going anywhere.
Diane, we're thrilled that our team was able to provide you with all the information and assistance you needed. If you have any further questions, concerns, or requests, don't hesitate to reach out to us. We value your business and are committed to providing you with exceptional support.
Not covering anything related to emission control makes no sense. And that is even with their best plan. They need to cover essential ECM related repairs if they want remain relevant. Their competitors do cover that segment.
George, we apologize that you were not satisfied with our services. We would like to look into your claim for further review to clarify what is covered under your plan. Please reply here with your policy number or contact our Customer Service Department at 1-800-587-4162.
Just changed credit cards as m y old one had been scammed and I could no longer make the monthly payments.
Larry, your feedback is important to us. Please reach out to us directly at 1-800-587-4162 so that we can better understand your concerns and work towards a solution.
Ray, thank you for your review! We are thrilled to hear that you are satisfied with our Customer Service. Please feel free to contact us if you need anything else.
It's been a while however, every time we needed Car Shield, they have been greet. Everyone should consider them.
Mitchell, we love reading reviews like yours! They reassure us that we’re making our customers happy and that our efforts are making a difference. If there’s anything else you need, please don’t hesitate to give us a call.
Still waiting on a response from an adjuster at from Friday the 28th of February I've been waiting to get my car fixed ever since August of last year and I'm still waiting because people cannot comply at your place thank you
Angela, we apologize for any delay regarding the claims process. Upon further review, the claim has been recently authorized. If you have any questions or need further assistance, please don’t hesitate to call us.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Tony, we are truly grateful for your wonderful review and delighted that we could assist you. If you have any more questions or require further assistance, please don’t hesitate to get in touch!