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CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
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My experience has been great so far. No issues as of yet. Will recommend.
I always end up paying more than the $100.00 deductible I was told I had to pay!
Donald, we're committed to ensuring you have a clear understanding of your coverage. Our Customer Service Department is readily available to assist you with any inquiries or concerns you may have regarding your plan. Please don't hesitate to reach out to them for further clarification or support. We value your peace of mind and want to ensure you feel confident and informed about your coverage details.
Never got it and I was told a refund would be coming-almost a month waiting. Getting charged for 2 vehicles when only wanting 1. Not happy
Bonny, we apologize for any misunderstanding. After reviewing the accounts, we show that the refund was processed as a transfer to your new account as a credit, so no payment was taken from you in March. The next monthly payment is not due to come out of your account until 4/24/25. If you have any further questions, please give Customer Service a call at 1-800-587-4162 and we would be more than happy to discuss this further with you.
I had to pay just under $500 for air conditioning repair. The car is 7 years old and maintenance is required at some point in time. Sharader valves, relay, refrigerant in an out of the compressor.
Brian, thank you for your time and review! Please call our Customer Service at 1-800-587-4162, we are more than happy to answer any questions you have and explain the breakdown of cost regarding your claim. We are here to assist you in any way we can.
Have not been with them long enough to make a difference with you all
John, after reviewing your account, we can confirm that the contract was mailed on March 19,2025. Please allow up to 10 business days for the contract to arrive. If you have not received it by then, feel free to contact Customer Service at 1-800-587-4162.
I got a call about one of my cars and when I called I was told my payment had been late. This surprised me since it comes out of my checking account automatically. By the time I called it had cleared.
David, we apologize for any confusion regarding your account. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.
Someone had hacked my debit/credit card and the bank shut it off. Automatic payment wouldn't go through because of it. They allowed me to make a one time only payment on another card while waiting for the replacement card. Problem resolved.
Dale, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
My experience with Car Shield was outstanding. Very easy to talk to an actual representative, who was courteous, polite, and professional. Thoroughly explained my options and guided me through the claim process.
Curtis, we're thrilled that you've had a positive experience with our services. We appreciate you taking the time to share your thoughts. If you have any questions or requests in the future, please don't hesitate to reach out to us. We're committed to providing you with excellent support and are always happy to assist.
Being with car shield is the best thing I've ever done. I am even ready to go on camera and tell everyone how great our experience has been
Tara, thank you very much for taking the time to leave us a review! We truly appreciate your support and your willingness to help spread the word about our company. If you ever need anything, please feel free to reach out. We are always here to assist you in any way we can.
My auto a/c went out. Filed a claim. No problems with the claim. My car was fixed.
Delfina, thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Please give us a call if you need anything else!
Your social is explain to me how to take care of business when ready to detail and they sent the information that I request. She did a very great job. Sorry I didn't get her name.
Charles, we truly appreciate you taking the time to leave us such a positive review! It was our pleasure to assist you, and we're thrilled that we could meet your needs. Please don't hesitate to reach out to us in the future if you have any further questions or require additional assistance. We're always here to help!
Fast and easy. It was effortless dealing with my dealer service.
Dennis, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
I needed to cancel my upcoming payment for March for a later date. I had no problem, it worked out for me. Thank you...
Anna, thank you for your time and review! If you ever have any questions or need further assistance, please don’t hesitate to call us.
I have not had any experience with you. My car is the only thing I have covered and it is OK. As for Home safe, etc. they are all con artist and I do not want any of them. So stop them if you are involved.
Sami Aeverman
Sami, it appears the review you left is about a different company. We would appreciate it if you would like to leave a review reflecting your experience with CarShield. Please call our Customer Service if you have any questions or concerns.
It was a satisfying experience I would do it again if I needed to
Earlie, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!
Sales people don't give correct information false information
Herman, we apologize for any confusion regarding your coverage. All calls are recorded for quality assurance and after a review of the sales call, we can confirm the sales representative did advise that the vehicle's routine maintenance and wear and tear items would not be covered. We want to assure you that you have a high level of protection with your existing plan. To help you better understand your coverage and benefits, we would be happy to provide you with a detailed breakdown of your policy. This breakdown will clearly outline what is covered, what is excluded, and any limitations that may apply. We encourage you to contact our Customer Service at 1-800-587-4162 if you have any questions or concerns. Our representatives are available to assist you and provide the information you need to make informed decisions about your coverage.
The young man I spoke with gave me every break and discount he could. I was really pleased with the entire conversation we had and the final outcome. I would recommend Car Shield to everyone.
Michele, thank you so much for taking the time to leave us a review. We're absolutely delighted to hear that your experience with our Customer Service team was a positive one! Our dedicated team strives to provide the best possible support, and your feedback lets us know we're on the right track. Please remember that we're here to assist you with any future needs or questions you may have. Don't hesitate to reach out to us at any time – we're always happy to help!
You're treated very kindly and the information is given to you whereas you can understand.
Gail, thank you for your review! We are thrilled to hear that you are satisfied with our Customer Service. Please feel free to contact us if you need anything else.
Salesman was very thorough. Everything was as he quoted when I reviewed the final contract.
Jackie, thank you for the review, and welcome to CarShield! Thank you for choosing us! We want to make sure you're completely satisfied with your policy, so please contact us with any questions or concerns you may have regarding your coverage.
I have always been very satisfied with car shieldihabe never had a claim but still very happy
Judi, thank you so much for taking the time to leave an excellent rating! We really appreciate your business. Please let us know what we can do for you in the future.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Michael, thank you for leaving a review! Your support means a lot to us. Please feel free to reach out and let us know how we can assist you in the future.