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CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
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Every time I have had a question it's been a great experience
Besides one glitch all went well, I was satisfied with my experience…
Michael, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!
I had an experience recently when my key fob broke and key was stuck in the ignition.
I called Car shield and they got me a tow truck and I got all the stuff stuff taken care of that same day and Bill was taken care of.
Norma, thank you for your valuable feedback and for taking the time to leave a review! We're delighted that your experience with us was positive and that you were able to take full advantage of the benefits provided by your coverage. Don't hesitate to give us a call if you need anything else.
Luckily I have not had to use it. Thank you folks at Car Shield💙
Michele, thank you for your time and review! If you have any questions or need assistance, please don’t hesitate to call us.
Customers should be able to select to pay annually on line. Please update this.
Peter, we apologize for any inconvenience this may have caused. Our Customer Service team is readily available to assist you with your needs. Please don't hesitate to contact us if you have any further questions or concerns.
My payment plan has expired and they called me to update my info. Ty guys.
Rodney, thank you for your time and review! If you ever have any questions or need further assistance, please don’t hesitate to call us.
Professional, courteous, and willing to help
Made me feel like they were concerned about my issue and directed me to the right shop that was able to help me and I work with so that was I was trying to me
Harrison, we truly appreciate you taking the time to leave us such a positive review! It was our pleasure to assist you, and we're thrilled that we could meet your needs. Please don't hesitate to reach out to us in the future if you have any further questions or require additional assistance. We're always here to help!
AUTO RENTAL NEEDED AS VEHICAUTO RENTAL NEEDED AS VEHICLE WAS IN FOR REPAIRES! LE WAS IN FOR REPAIRES! AUTO RENTAL NEEDED AS VEHICLE WAS IN FOR REPAIRES!
Edward, for more information regarding rentals, please contact our Customer Service at 1-800-587-4162. We are here to assist in any we can.
The hard sell made me uncomfortable, but I bought it anyway. When I tried to cancel a month or so later, they offered to lower the price b instead of cancelling. I felt manipulated.
Jan, we appreciate you taking the time to bring this matter to our attention and apologize for any inconvenience this has caused. We are always looking for ways to improve on providing an exceptional Customer Service experience. Please contact our Customer Service Department for further assistance if you have any questions or concerns.
Lady that I talked to was very pleasant and helpful and I trust This insurance I haven't had a problem with them anytime I call but answer my questions. I'm very pleased with this company. I don't have to worry about anything they take care of any problem thank you so much
Lionor, we're committed to providing excellent service and support, and we're here for you whenever you need us. If you have any questions or concerns in the future, please don't hesitate to reach out. We're always just a phone call away.
Just say my costly car repairs is always somehow, never covered by car shield
Donald, we understand your frustration and apologize sincerely for any inconvenience this may have caused. Upon further review of your account, it appears the parts that were needed for the repair were not listed for coverage on your contract. If you have any further questions, or concerns, or would like to discuss your coverage in more depth, please don't hesitate to reach out to our dedicated Customer Service team at 1-800-587-4162. We're here to assist you and provide all the information you need.
When I originally got your service, your representative told me that I was covered bumper-to-bumper on anything now I get told you will only cover me $200 on a transmission problem and a DEFproblem that your people say is none of your problem I am completely dissatisfied with your abilities. I think you misled me your representative did anyway it's going to cost me out-of-pocket $2200 because of your people's misrepresentation to me I am reporting you to the Better Business Bureau and telling everyone I know and believe me, I know lots of people. Again
Tony, we apologize for any confusion regarding your coverage. After reviewing further, it appears that the out-of-pocket costs for the transmission repairs are due to your deductible rate, according to the contract, as well as discrepancies between the labor rates used by the repair facility and those recommended by a nationally recognized labor guide. Additionally, the DEF system is not listed for coverage on your contract. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.
Very helpful walk me through everything. It was very nice experience. I would recommend anyone.
Elward, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
The service was beyond my expectations and resolved all of my problems
Bob, we're thrilled that you've had a positive experience with our services. We appreciate you taking the time to share your thoughts. If you have any questions or requests in the future, please don't hesitate to reach out to us. We're committed to providing you with excellent support and are always happy to assist.
I had a transmission issue while on vacation. I used AAMCO transmission repair. AAMCO assisted in filing my claim.
Once the claim was submitted Car Shield worked hard to help expedite my repair so I could return home.
I'm not sure if I got lucky because both my Car Shield adjuster and the AAMCO repair shop were both great.
Thank you Car Shield.
Alan, we truly appreciate you taking the time to leave us such a positive review! It was our pleasure to assist you, and we're thrilled that we could meet your needs. Please don't hesitate to reach out to us in the future if you have any further questions or require additional assistance. We're always here to help!
I had to update my credit card information due to the fact that it was compromised. The I spoke to was extremely patient and understanding took care of the problem right away.
Linda, thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
The customer service reps we're very professional and knowledgeable. I am quite happy with the outcome. Thank you.
Donna, thank you for your review! We are thrilled to hear that you are satisfied with our Customer Service. Please feel free to contact us if you need anything else.
Very helpful representative. Answered all of my questions and explained everything I needed to know very thoroughly. I highly recommend.
Jo Anne, we truly appreciate you taking the time to leave us such a positive review! It was our pleasure to assist you, and we're thrilled that we could meet your needs. Please don't hesitate to reach out to us in the future if you have any further questions or require additional assistance. We're always here to help!
All my questions were answered and the answers were all clear and correct.
John, we are delighted to know that our team successfully addressed all your questions. Please don’t hesitate to call us if you need anything else!
I was quoted a wait time of maybe 60 min... After waiting about 1hr and 45 min I decided to call Carshield again was told the tow people never got the dispatch...also that i would have to wait another 30 min. Tow truck pulls up to service my tire. He did it quickly and was super professional! Before he left he mentioned he called me several times but the number wasn't in service. He then proceeded to check the number with me and of course it was all mixed up. We cleared it up and wished each others blessed day. Car Shield dropped the ball. Maybe the dispatcher had a little too much fun the night before and started the day of in a fog. IDK what i do know in the back ground they had a lot of giddy females have a good time laughing and talking either way had I been stuck on the side of the road my call back wouldve went a lot differently! I look at this as a teachable moment for the company. Correct data input, and other peoples time matters! It's ok to have a happy place to work but the background noise level was a bit much! Also after I had a second tow guy calling he was sent to a address I had a previous claim out for which definitely didn't make sense.
It is unfortunate to hear about your experience, and we apologize for any inconvenience it caused you. We value your feedback and are committed to continuously improving our customer service to provide an exceptional experience for all our valued customers. Additionally, our Roadside Assistance team dispatches local tow companies in your area, and we don’t have direct control over their processes. If you have any further questions or require additional assistance, please do not hesitate to reach out to our Customer Service team at 1-800-587-4162.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Richard, thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.