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CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
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Your ordering department never prdered the part I needed. So we had to find another part supplier.
My experience with Carshield had been very good. I am checking to see if there is a Carshield card that I could get so I don't have to keep searching for Carshield information when I need it? It would help a lot, thank you
Vincent, we're happy to hear you've had a good experience with CarShield! For easy access to your coverage details anytime, we recommend downloading the CarShield app. It keeps all your information at your fingertips so you can take it on the go. For further information, feel free to contact our customer service team at 1-800-587-4162.
The team me with the Company was okay the out of pocket money was over my budget Over all it is a good Company
Kenneth, thank you for your feedback. We're glad to hear you feel positively about the company overall. We understand that unexpected out-of-pocket costs can be challenging, and we are more than happy to answer any questions you have and explain the breakdown of costs regarding your claim. We are here to assist you in any way we can.
This time I needed an engine mount replaced no problem done in a timely manner very professional always good to have you guys at my side
David, thank you for your kind words and continued trust! We're glad to hear your engine mount replacement was handled smoothly and professionally. It's always our goal to deliver on our promises and be there when you need us. We're proud to be by your side!
Very satisfying experience, I'm glad to be a member of car shield I joined to have security but I never thought I'd really use it but did.
Jerry, thank you so much for sharing your experience! We're thrilled to hear that being a member brought you real peace of mind when you needed it. Your support means a lot to us, and we’re always here to help.
I called ccar shield06ustom0066er service i did not, get any help, ad was topd the person doig repairs needtocall
David, thank you for your feedback. To clarify, the repair facility does need to call in to initiate the claim and provide the necessary diagnostic information. This step is essential to determine part coverage and eligibility under your plan.
If you have any additional questions or concerns, please don’t hesitate to contact us—our representatives are here to assist you through every step of the claims process.
Common sense info for a major purchase that I should never need but like good insurance it's there if I need it.
Richard, thank you for sharing! You're absolutely right—just like good insurance, it’s something you hope you never need but brings peace of mind knowing it’s there when you do. We're here to help you stay prepared for the unexpected.
From day one you all are on it & try to get me back in my vehicle ASAP. The first time you all did everything for me, this time I had to contact you all to get a rental but it didn't take long before I was ready to go for it & is covered!
Cynthia, thank you for taking the time to share your experience with us in such detail. We’re glad to hear that overall, CarShield has been a great option for you and that you feel confident knowing major repairs are covered. We truly appreciate your patience and understanding throughout the process.
We also want to acknowledge the inconvenience you faced with the shop and the rental situation, and we’re sorry it didn’t mirror your first experience. That said, we're pleased to know our representative was able to step in, provide clarity, and turn things around for you. We'll make sure to recognize her for her professionalism and support.
Thank you again for your review, and please don’t hesitate to reach out if you have any future questions or concerns—we’re always here to help.
Deductible was different from what the sales person said about the cost
Orville, we apologize for any confusion regarding the coverage details. All calls are recorded for quality assurance, and upon reviewing the call, we can confirm that the correct deductible was discussed during the enrollment process. Additionally, a copy of your contract is sent out at the time of sale, which clearly outlines the deductible on the declarations page. If you have any further questions or need help reviewing your coverage, please don’t hesitate to reach out. We're here to assist you.
Been a customer for several years and never had to file a claim
Joseph, thank you for being a loyal customer over the years! We’re glad you haven’t needed to file a claim and hope your vehicle continues to run smoothly. Just know that if anything ever comes up, we’re here and ready to assist you.
Exceptional service and assistance. You guys listened to my issue and took care of my worries. Thank you.
Delia, we value your business and appreciate your feedback. Should you require any further assistance or have any questions in the future, please don't hesitate to reach out to us. We're always here to help.
Car was in the shop a week and the work still not approved, so parts not ordered.
Richard, we apologize for any delays you’ve experienced regarding your claim. After further review, it appears there were inconsistencies in the diagnostics provided by the repair facility, which led to an inspection being ordered for additional clarification. Unfortunately, some of the findings from the inspection did not align with the original diagnostics. At this time, the claim is still under review.
If you have any additional questions or concerns, please don’t hesitate to contact our customer service team at 1-800-587-4162. We’re here to help in any way we can.
I have not needed to use my plan and I will let you know if I need to use i.
Always treated with good respect and care. Never had an issue with Car Shield. Always have took good professional care whenever I call. Always a good experience. When ever I had to move my payment there was no problem.
Eva, thank you for your kind words! We’re so glad to hear that you've consistently had positive experiences with our team. Providing respectful, professional service and flexible support when you need it is exactly what we strive for. We're honored to have you with us and look forward to continuing to serve you!
Hazel, thank you for your review! We are thrilled to hear that you are satisfied with our Customer Service. Please feel free to contact us if you need anything else.
Customer Service was easy to understand. Spoke clear English.They Listened to my needs and the problem was solved
Thank you so much, Karen! We're really glad to hear our team listened to you and communicated clearly to make sure your needs were met. It means a lot to us, and we look forward to supporting you again whenever you need us.
Card had been compromised and payment couldn't be made, was contacted by agent and made payment explained what happened and we got everything back on track without any interruption.
Jean, thank you so much for sharing your experience — we truly appreciate your transparency and are glad our team could quickly help sort everything out. It’s great to hear everything is back on track without a hitch! Your trust means a lot to us.
Representative was pleasant and helpful. Answered all my questions.
We appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
The young lady was very helpful made me feel very good about the service Im being provided
Hope, thank you for sharing that! We're so glad to hear the young lady you spoke with made you feel confident and cared for. Providing excellent service and peace of mind is what we aim for, and we truly appreciate your feedback!
They answer their calls and follow up on a timely manner. I'd sign up again as these guys are consistently ones that perform what say they'll do what you pay for
Phil, thank you so much for the kind words and your recommendation! We’re thrilled to hear that you’ve had a consistent and reliable experience with us. It means a lot to know you’d sign up again—we’re here whenever you need us and always committed to delivering on our promises!
They are very timely with communications and follow-up well. Was a positive experience. All associates were polite and responsive.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Byron, thank you for bringing this to our attention. We’re glad the issue was acknowledged and resolved by approving another supplier, but we understand how frustrating that delay must have been. Your feedback helps us improve the process and ensure better communication going forward. If you need any further assistance, please don’t hesitate to contact us at 1-800-587-4162.