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CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
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Thank you, Lana, for sharing your positive experience with updating your payment information. We truly appreciate your trust and goal is to always make everything straightforward and efficient for you. Your satisfaction means a lot to us!
All went through normal to issues just as to normal procedure. Am very happy to have my truck warranty with CarShield
Thank you so much, Mutasem, for sharing your positive experience. We're thrilled to hear that everything went smoothly and that you're happy with your truck coverage. Details like your satisfaction truly mean a lot to us!
I have an incredible expireance in the time that I need it my car windows motors in all four windows failed car shield received my call from the dealer as the dealer rep was trying to say you have service plan and that it was going to coast me. I stoped him before he could finish and told him wrong I have car shield im covered for it all. He was not happy could sell me a service plan. Lol tell me that I did not
Jose, thank you for sharing your experience and for confirming your coverage with us. We appreciate your clarity and straightforwardness, and we're committed to ensuring you receive the help you deserve anytime you need it. Please feel free to reach out if you ever need assistance moving forward.
I am cancelling my services as your member do not uphold their agreements, I had a charge recently reversed as I am unhappy with services, and right after the charge was reflected to my account, I was charged for it again. Your agents are $#*!s and do not care about the people they service and I want a refund for my last two months, as I have received 0 benefits from CarShield, and the customer service is the worst I've ever seen!
Michael, we apologize for any confusion regarding the payments on your account and for the inconvenience this has caused. Upon further review, we can confirm that two payments have been refunded.
We understand how frustrating this experience must have been, and we are always working to improve both our processes and the timeliness of the claims experience. If you have any further questions or concerns, please don't hesitate to contact our customer service team at 1-800-587-4162.
My experience was a Great experience with Car Shield. I called opened a claim and needed a tow truck to transfer my truck to another auto mechanic and wasted no time. Claim processed the same day... part ordered and just waiting for a call to make a payment that I'm responsible for and collect my vehicle.
Yvonne, thank you for sharing your great experience! We're glad your claim was handled quickly and efficiently, from the tow truck to the parts order. We appreciate your patience and look forward to getting you back on the road soon!
The process was just as described in the policy. Get in touch with car shield then take to your car to your repair shop and they take care of everything from there. No problem very happy with car shield.
Patricia, thank you for your feedback! We’re glad to hear the process matched what was described in your policy and that everything went smoothly. It’s great to know you’re very happy with CarShield!
I called to update my bank info. It was a smooth and efficient process.
Charlene, thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Please give us a call if you need anything else!
Overwhelming great! °°°°°°°°°°°°%%%%%%%^^^%^^^^^^^^^^^^^
Henry, thank you for leaving a review! Your support means a lot to us. Please feel free to reach out and let us know how we can assist you in the future.
Staff was very friendly and accommodating and able to answer all my questions and concerns.
Katherine, we're thrilled that our team was able to provide you with all the information and assistance you needed. If you have any further questions, concerns, or requests, don't hesitate to reach out to us. We value your business and are committed to providing you with exceptional support.
I dealt with a kind, professional lady who was not pushy rushed. Refreshing!
Thank you for sharing your experience! We're happy to hear that you were treated with kindness and professionalism, and that the process felt comfortable and unrushed. That’s exactly the kind of service we strive to provide!
We have put a claim in and the vehicle is going into the shop tomorrow for the repairs. We will see how car shield pays the claim once the repairs are made and billed and if the payment is made per our contract.
Mark, our Customer Service representatives are available to answer any questions you may have and to help you navigate the claims process as smoothly as possible. We are committed to providing you with the support you need during this time. Should you require assistance or have any questions, please don't hesitate to reach out to us. We're always here to help.
Knowledge of car shield and common courtesy to me. She was outstanding.
Cathleen, we are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to give us a call.
Speaking to an agent was easy to give information about my change of address.
Thank you, Roberta, for sharing your positive experience. We're glad the address update process was quick and easy for you, and we're always here to assist with anything else you may need in the future.
We are still waiting on the car to be fixed no answer on whether it's approved or not. My car has been in the shop for about a week.
George, thank you for reaching out and sharing your concerns. Upon further review of the claim file, it appears we did not have contact from the repair facility until today, which led to the delay in processing. We understand how frustrating it is to be without your vehicle for this long, and we know how important timely updates are.
If you have any additional questions or need assistance, please don’t hesitate to contact our customer service team at 1-800-587-4162. We’re here to help in any way we can.
Answer all my questions & address the issue to my satisfaction & appreciate the pleasant Representative who assisted me.
Thank you, Mary, for sharing such kind words about your experience. We’re delighted our team could assist you so thoroughly and pleasantly, and we look forward to providing continued exceptional service whenever you need us.
The customer service was outstanding and professional. They were concern and cared for my needs.
Joe, thank you for sharing your experience. We're truly happy to hear that our team made you feel cared for and that our service met your expectations with professionalism. We look forward to continuing to support your needs in the future!
The air conditioning in my vehicle gave out in In June which is the peak of the summer here in Maryland and I had to take my vehicle to the shop I let the dealership know that I had the warranty and I provided them with my contract number and pertinent information and car shield began a claim for me immediately. The dealership let me know that any extended warranty work would not include a loaner car, and I called car shield and they immediately set up a reservation for me with enterprise rental car which did not require me to make any payment out of pocket. The process was smooth and seamless and they were able to reserve a car for me less than a mile from my home. Car shield handled the payment to the dealer and shipped the parts to the dealer and just one and a half days. I am very satisfied
Sydney, thank you for sharing your experience! We're thrilled to hear that everything went smoothly, from starting your claim to getting you into a rental and having your repairs handled quickly. It’s great to know we could help keep things stress-free, especially during the summer heat. We're glad you’re satisfied and appreciate you being part of the CarShield family!
No stress no problem. Good experience could be a little faster with the go ahead
Augie, we’re glad to hear you had a good, stress-free experience! We appreciate your feedback on the timing of the approval process—it’s something we’re always working to improve. Thanks again for choosing CarShield!
Service explanation poor regarding suspension & radiator
Bernardo, thank you for your feedback. We understand that clear communication is important, especially when it comes to service explanations. If you still have questions or need clarification regarding the suspension or radiator, please contact our customer service team at 1-800-587-4162. We’re here to help make sure you fully understand your coverage and next steps.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Victor, thank you for your 5-star review! We appreciate you being a loyal customer and helping to share the word about us. Please don’t hesitate to call us if you need anything.