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CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
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The service was very thorough and done in less time than I anticipated. Highly recommend.
The customer service representative provided excellent services and my issue was resolved in a timely manner.
Alice, thank you for your review. We are happy to hear that our customer service was able to help you out so quickly! Please don’t hesitate to call us if you need anything else.
Appreciated the quick response and resolution when the starter on our Silverado 3500 failed to consistently start our truck. We were far from home…and pulling our 5th wheel RV.
Hi Ron, thank you so much for sharing your experience. We're grateful we could get you back on the road quickly, especially when you're far from home with your 5th wheel RV. Your trust means a lot to us, and we’re always here whenever you need us!
The service writer and your folks were outstanding, and things were approved quickly and efficiently. My truck was ready in one day.
Richard, thank you for taking the time to leave us a review. We're thrilled that you were pleased with the speed and efficiency of our service! Please don’t hesitate to call us if you need anything else.
When I took my car to Pep Boys for an issue with a front end sporadic vibration, they found three problems that needed attention. They took pictures and contacted Car Shield. I did not have to do anything more. The work was done very well and in a timely manner, and I only had to pay my deductible (which saved me many dollars).
Kit, thank you so much for your review! It's reviews like yours that let us know how much we help people and how beneficial having coverage really is! We appreciate your feedback, and if you need anything, please don't hesitate to give us a call.
Satisfied with the service provided and the timely manner in which it was completed.
Thank you, Bennie, for sharing your positive experience. We're glad to hear the service met your expectations both in quality and timing. Don't hesitate to reach out if you need anything else!
Did not cover pressure test! Then needed the diagnostic would not cover it either. Need an engine should have been a $500 deductible would not pay one cent. Had it towed from my house car started giving me trouble 4 blocks from home accused me of driving so won't pay. Starts fine no signs when starting. It lost coolant after I got home never smelled hot or overheated. Guess the thermostat stuck closed caused whatever happened. They just don't want to honor. Don't understand any circumstances get car shield!
Bonnie, we understand how disappointing this experience must be, and we truly regret any frustration it has caused. Upon review, the claim was denied based on specific exclusions outlined in your contract. If you have any questions or concerns about your claim, please don’t hesitate to contact our Customer Service team at 1-800-587-4162.
I was well informed as all the details were easy to understand. I was also glad to hear a live person that you could actually have questions and answers in a real conversation. Thank you
Thank you so much for your kind words, David. We’re glad to hear that the information was clear and the personal touch made a difference. If you ever have more questions, don’t hesitate to reach out!
EVERYONE I TALKED WITH GAVE GREAT INSTRUCTIONS AND INFORMATION ON STEPS TO ENSURE REPAIRS AND RENTAL WENT SMALL…
SHOUT OUT TO YOUR STAFF AND SERVICE REPAIR SHOP
Thank you, Selema, for your kind words and thoughtful shout-out to our team. We're thrilled to hear the process helped ease your stress, and we'll be sure to pass along your appreciation to everyone involved. It’s truly rewarding to know our efforts made a positive difference for you.
Took in my RAM 1500 for a cracked manifold to a certified RAM dealer listed on the Carshield website, had it there 2 days and get a call from them to verify the exhaust manifolds were cracked and needed repairs and gasket replacement, OK I said no issues, I have CARSHIELD extended warranty package which will cover it other than my deductible of $250 I get a call on day 3 of process telling me Sir, we no longer take that extended warranty any longer! WHAT I said, why not? SIR they don't pay for all of the repairs, only some of it and we have to wait forever to get paid! Much to my dismay, I had to go pick it up call Carshield, take it to another dealer who did take it and wait a week and got it down finally, although I was assuming I only paid a $250 deductible, the service tech told me the warranty only pays for certain things needed and not others! Once again more bad news, bottom-line is I had to pay the $250 and an additional $250 for parts not covered in a manifold exchange repair So the warranty is not what I was understanding it to be and now I am considering my options as to stay with them or switching to another warranty company that covers repairs in full
Scott, thank you for sharing your experience. Upon further review, it appears the out-of-pocket costs for your claim were due to conflicting labor rates between the repair facility and the labor guide used to determine coverage. Additionally, there may have been parts that were not included in the estimate or final invoice submitted by the repair facility, which can impact what is covered.
Your feedback is appreciated, and we’re continuously working to improve communication and the overall experience. If you have any further questions or would like to review your coverage, please contact our Customer Service team at 1-800-587-4162. We’re here to assist you.
When my car would not start I had no choice but to call on Car Shield for assistance. They were in contact with me within minutes. The driver called and told me he would be there in 20 minutes and he was. He was very courteous and told me I could go and relax, he was able to proceed without me and so I did.
Thank you so much, Jane, for your kind words and for trusting us during a stressful moment. We're delighted to hear our team was prompt and made the experience as smooth as possible. Please don’t hesitate to reach out if you ever need anything else—we’re always here to help!
Called recently to update my payment method. Your representative answered one question for ne. I annotated my file, thank her, told her to have a fanrasric day, and ended the call.
Thank you for sharing your positive experience, Thomas. We're glad our team could assist you quickly and make the process smooth. We look forward to supporting you with any future needs and ensuring every interaction is just as easy.
It's too early to give a review of CarShield. I just signed up, haven't had the need for their service Yet.
The sign-up procedure was smooth and went very well, though.
RR
Rudolf, thank you for sharing your initial experience, and welcome to CarShield! We're glad to hear the sign-up process went smoothly. Thank you for choosing us—when the time comes, we’re here to support you and ensure your experience continues to be a positive one. If you have any questions about your coverage, feel free to reach out anytime.
My experience did not go well. This is one week away from being two months that my truck has been in the shop. There were many unnecessary obstacles that could have been avoided which ended up costing me more.
Leroy, we sincerely apologize for the difficulties you’ve experienced. Waiting nearly two months for your vehicle, along with facing avoidable obstacles and additional costs, is understandably frustrating. Your experience is not the standard we strive for, and we truly regret the inconvenience this has caused. We encourage you to contact our customer service team at 1-800-587-4162 to discuss your claim. We’re here to answer any questions and address any concerns you may have.
It was amazing didn't have to wait months like last time it was done the next day I was very impressed
Ronald, thank you for your feedback! We're thrilled to hear that things moved much quicker this time and that you were impressed with the turnaround. It's great to know we could provide a smoother experience for you!
Choosing the policy was straightforward, and the support staff were great. I have not used the warranty yet, but having the peace of mind is the best feeling you can have!
Robert, thank you for sharing your experience! We're glad to hear that choosing your policy was simple and that our support team made a great impression. Even if you haven’t used the coverage yet, we’re happy to know it’s giving you peace of mind—that’s exactly what we aim for!
Adolph, thank you for leaving a review! Your support means a lot to us. Please feel free to reach out and let us know how we can assist you in the future.
Between United Automotive service and Car sheild. I had a very good experience. Thanks to you both. Great job.Car sheild is the best insurance I have had the best experience with. Again thank you.
Dale, we love reading reviews like yours! They reassure us that we’re making our customers happy. If there’s anything else you need, please don’t hesitate to give us a call.
I took my wife's car into the shop because check engine light was on.They ran a scan and called car shield and they okayed repairs and only cost me the deductible.
Carl, thank you for your review! We're so glad you're happy with our service. Please let us know if we can assist you with anything else.
The entire process was effortless. I made one phone call and everything was explained and taking care of.
Freddie, thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Please give us a call if you need anything else!
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Thank you, Tim, for your kind words and recommendation. We're delighted to hear that the service met your expectations and was efficiently completed! Don't hesitate to give us a call if you need anything else.