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CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
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I contacted cashiers for a quote. They explained everything in a way I understood. The rates were good. Signing was super eady.
I was on my way to a multi-stop vacation. I get an hour away from home and my 2014 vehicle stopped at a red light but has trouble going forward on the green light. My transmission failed. I called CarSheild, who sent a tow truck, took me to a transmission shop. It was confirmed that I needed a transmission. From there I called a car rental, who came & picked me up. I continued on my planned trip. When I picked up my car, I saw the bill, it was almost $7,000. My portion of that bill was less than $500. A few weeks later, I requested help with the rental car bill & CarSheild is in the process of reimbursement right now. I have had several opportunities to share my experience with friends & neighbors. YES, it works!
Linda, thank you so much for sharing your story. We're truly sorry to hear about your recent loss and are honored that we could offer support during such a difficult time.
It’s wonderful to know that everything worked smoothly when you needed it most—from the tow, to the repair, to the rental assistance. Helping you stay on the road and continue your plans with peace of mind is exactly what we strive for. We’re especially glad to hear that our team, along with the shop and rental staff, treated you with kindness and care throughout the process.
We appreciate you sharing your experience with others and being a valued part of the CarShield family.
Very high pressure to acquire. Kept lowering price. Nice but too pushy.
Deborah, thank you for your feedback. We understand that the experience may have felt a bit pushy, and we appreciate you sharing your perspective. Our representatives place great value on helping customers understand the importance of having coverage, as we see firsthand the financial impact unexpected repairs can have. Our plans and pricing vary based on the age and mileage of your vehicle, and with repair costs continuing to rise nationwide, our goal is to offer protection that helps shield your budget from those expenses. We want to make sure you're completely satisfied with your policy, so please contact us with any questions you may have regarding your coverage.
Good morning good service resolved my issue changed my phone # well
Alfred, thank you for your review! We're glad to hear your issue was resolved and your phone number was successfully updated. If you need anything else, we're always here to help.
CarShields handled my claim quickly and professionally. All of my concerns and questions were answered patiently and honestly, the claims rep was friendly and very knowledgeable.
Anthony, thank you for your review! We're glad to hear your claim was handled quickly and professionally, and that our representative was able to address your questions with care and clarity. We appreciate your trust and are here whenever you need us.
Art took care of the repair on my grandsons Ford 150. Very important for him for going to school, not to mention recreational driving.
Joseph, thank you for sharing your experience! We're glad the repair on your grandson’s Ford F-150 was taken care of. It’s important he can get to school and enjoy some recreational driving with confidence.
Great so far we are currently working on a claim. We have two vehicles with American Car Shield.
George, our Customer Service representatives are available to answer any questions you may have and to help you navigate the claims process as smoothly as possible. We are committed to providing you with the support you need during this time. Should you require any further assistance or have any questions, please don't hesitate to reach out to us. We're always here to help.
I needed to update my payment method and I was able to accomplish that task easily and the rep was very professional and courteous.
Thank you so much, Paul, for sharing your positive experience with updating your payment method. We're glad our team made the process smooth and professional, and we look forward to assisting you with any future needs!
More than likely going to cancel simply bc you have to continuously reach out to get anything followed up on. I was told they would contact my service provider twice for my jaguar. The work is done and yet to hear anything from Car shield. I don't want to be pushed to continue service for them to ghost me when I actually need help. They make themselves essentially unreachable outside of business hours with 0, follow up. I would recommend endurance and sadly will pay more just for the reassurance that someone actually cares to fix anything as opposed to a simple profit from subscribing.
Seth, thank you for sharing your experience. We understand how important clear and timely communication is, especially when your vehicle is in need of repairs, and we’re sorry to hear this has been frustrating for you.
All calls are recorded for quality assurance, and on your initial call to start the claim, it was noted that a representative explained the dealership would need to contact us directly to initiate the process. That said, we recognize your disappointment with how the rest of the experience was handled and are currently reviewing the matter further.
We’re more than willing to go over the claims process with you and address any questions or concerns you may have. Please don’t hesitate to reach out to us at 1-800-587-4162—we’re here to help.
This is the second transmission to be replaced in my 2015 Yukon Denali, the claim was dealt with promptly, had my truck back in a week
Charles, that’s fantastic to hear! We're thrilled that your claim was handled promptly and your Yukon Denali was back in your hands within a week. Thanks for trusting us through such a significant repair—your feedback means a lot. If there’s ever anything else we can do for you, don’t hesitate to reach out!
I have no gripes. Very satisfied with this company, Thank you
Kenneth, thank you for leaving a review! Your support means a lot to us. Please feel free to reach out and let us know how we can assist you in the future.
It has been the way I expected. Everyone is doing there job. They have not let me down
Clarence, thank you for your feedback! We're glad to hear that your experience has met your expectations and that our team has been consistent in providing the service you deserve. We're here for you anytime you need us!
Worst experience I have ever came across, customer service was very crappy
Shirlon, we appreciate you sharing your feedback and regret that your experience didn’t meet expectations. We strive to provide helpful and professional support, and it’s clear we missed the mark in your case. We’d like the opportunity to make it right—please contact our Customer Service team at 1-800-587-4162 so we can address your concerns directly.
Ron, thank you for the amazing feedback! We're thrilled to hear everything worked out perfectly and that you had a great experience with CarShield. We're here whenever you need us!
I had my car taken to a repair shop that you selected. My car was not fixed. I am still having the same problems. You advised me to contact the shop that fixed it. I tried and found out they were closed. I am out $2285. You told me to get it diagnosed again, I have to pay over $150.00 to get it done again, to see when the new dealer, can diagnose it again. This is so unfair. I have been a customer of yours over 20 years.
Had an issue with my payment date. My agent was so very helpful & solved my problem instantly! Great person!
Barbara, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
The air conditioner went in my car. I had never used my Car Shield protection at this point so I called them to find out how to proceed. I was a little worried because my auto garage, a Ford Dealership, would not accept Car Shield contracts and they are the only place I take my car for it's regular maintenance but the Car Shield representative spoke to them, found that out and then recommended a Midas dealership in my area that would so I took it to Midas. They, not only fixed my car that same day, but were in contact with Car Shield and handled all that for me. I was, pleasantly, surprised that Car Shield paid over half of the bill immediately and I paid my portion. It was a very easy, convenient and pleasant experience.
Hi Maryjane! We're so glad to hear that your first experience with Car Shield went smoothly and you found the perfect solution through Midas—it’s great when everything comes together easily in a stressful situation. Thanks for sharing your wonderful experience!
Today's vehicles are loaded with expensive electronic equipment. Some parts can cost thousands of dollars. Car Shield covers every major part except for wear and tear. Coverage of one part could pay for a couple of years of premiums.
Thank you so much for sharing how our coverage has brought you peace of mind, Stanley. Protecting your vehicle’s complex components is exactly why we’re here, and we look forward to continuing to provide reliable support whenever you need us.
Thank you so much for your kind feedback, Jane. We're delighted to hear you consistently have a great experience with our team and truly appreciate your trust in us. If anything ever comes up, we're always here and ready to assist promptly.
Representative was very helpful and knowledgeable and also listened to my concerns.
Benita, we're thrilled that you had a positive experience with our Customer Service! We appreciate you taking the time to share your thoughts. If you have any questions or requests in the future, please don't hesitate to reach out to us. We're committed to providing you with excellent support and are always happy to assist.
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Normand, thank you for your feedback! We're glad to hear the quote process was clear, the rates worked for you, and signing up was quick and easy. We’re here to make things simple and stress-free every step of the way—welcome to CarShield!