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CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
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Could not find anything wrong will go back next week for more testing
They covered the motor in the back hatch in my vw wagon and they also covered my air conditioner repair. I am very satisfied.
Bonnie, thank you for sharing! We're glad to hear you've been pleased with your coverage and that we've been able to help with both of your claims. We're here whenever you need us!
A part bent by no knowledge of mine was not covered. I felt it was unfair by Car Shield
Deborah, thank you for your feedback. We understand how frustrating it can be when a part isn't covered, especially when the damage wasn't something you were aware of. Coverage decisions are based on the terms outlined in your contract, but we know that doesn't make the situation any less disappointing. If you’d like to further discuss your claim or experience, please feel free to contact us at 1-800-587-4162. We’re here to help.
Took my 2017 vehicle to dealership where I always got it serviced. They diagnosed, contacted Carshield, then my dealership service person called me. Dealer didn't want to use parts that Carshield would ship, wanted me to use dealer parts which would have cost me approx. $1300! I spoke with Brian at Carshield, we discussed my options, including other shops in the Carshield network. Guess what? My dealership is in the network! So, bottom line- between Brian calling my service person & me texting with her, & her standing up for me with her supervisor, dealer agreed to use parts from Carshield & I only had to pay my deductible!
Sandra, thanks for sharing! We’re glad Brian was able to help you explore your options and that your dealership worked with us to complete the repair. It’s great to hear you were able to get everything done through your preferred shop and only had to pay the deductible. We're here if you need anything else!
I was at the dealership. They told me what was wrong with my CV? Joint, they quoted me a price. I called car shield, right from the dealership. They said, yep, we can do that, I went back and told the guy I was working with, and it got done from there, very simple.
Tonie, thank you for sharing your experience! We're glad to hear the process was smooth and straightforward for you. It's great to know that everything was handled quickly and efficiently right from the dealership. We appreciate you being a part of the CarShield family!
I have never submitted a review before. This guy pissed me off. The sales rep, I believe his name was Chris, originally came across as very polite and helpful. He explained the gold program very well and gave me a quote over the phone. And then asked which payment method would work the best for me. I told him this was for my wife's car and asked if he could email the information to me so I could discuss it with her. He said "I'm sure you have permission from her to make a $150 payment. After all, she gave you permission to call us. Are you telling me you can't make that decision on your own?" I told him I need to discuss this with her as this was her car. She will be the one making that payment. He continued to push. I asked him to respect my decision. He continued to push and claimed he was not. Im sure the product they offer is good. But I feel I've got to go somewhere else now.
Daniel, thank you for sharing your experience. We appreciate your honesty and understand your frustration with how the conversation unfolded. While we aim to provide helpful and informative service, it’s equally important that our representatives respect your preferences and decisions.
Your feedback will be shared with the appropriate team to help ensure future interactions reflect the level of professionalism we expect. We respect your decision to explore other options and thank you for considering us. If you decide to reconnect in the future, we’ll be here to assist you on your terms.
I needed a second tow to my dealership. They were faster than any AAA service that I had ever had in the past.
Gene, thank you for sharing your experience! We're glad to hear the second tow to your dealership was handled quickly and exceeded your expectations. It's great to know we could provide timely assistance when you needed it most.
Inspection took a little too long. I have been without a car for two weeks.
Margaret, thank you for your feedback. We understand being without a vehicle for an extended period can be inconvenient, and we apologize for the delay in the inspection process. Please know that we’re continuously working to improve our procedures to help avoid delays in the future. If you have any questions or need further assistance, feel free to contact us at 1-800-587-4162.
They won't cover my air conditioner because they said an accident 4 years ago might have caused it to go out 2 months ago
Rebecca, thank you for reaching out. According to the claim file, we are currently waiting on an actual estimate from the repair facility in order to move forward with the claim review. We understand your concerns regarding the air conditioner, and we want to ensure everything is properly evaluated. If you need further assistance or have any questions, please contact our Customer Service team at 1-800-587-4162. We're here to help.
I needed my air conditioner replaced. Car Shield refused to pay for all the parts necessary to repair it correctly so I had to make up the difference. The plan had a $250 deductible and I had to pay an additional $700, a total of $950 to get it done completely. When I figured the plans monthly payment of $169 that I paid for 6 months before I turned in a claim, I didn't save any money at all.
Janet, thank you for sharing your experience. We understand how frustrating it can be when a repair ends up costing more than expected.
In reviewing situations like this, it’s important to note that certain parts were not listed for coverage under your contract. Additionally, there were differences in the labor hours reported by the repair facility and those verified on a nationally recognized labor guide.
We know how important it is to feel confident in your coverage. If you’d like us to go over the specifics of your claim or policy in more detail, please contact us at 1-800-587-4162. We're here to help.
The tow truck was refused because I had to have a flatbed truck as it is a classic and cannot be pulled.
The rental place was closing and couldn't provide a rental without additional fees
You did not pay for them to diagnose the problem. How do you know what the problem is if you do not diagnose the issue? It's all a rip off scam so to speak. I am sure there is a class action suit going on but too busy to research. Your commercials are a joke and fake advertisement too!
Karen, thank you for taking the time to share your concerns. We understand your frustration and recognize how challenging this experience has been.
Our Roadside Assistance team dispatches local tow companies in your area, and we don’t have direct control over their processes. The same applies to rental car providers—availability, added fees, or timing may vary depending on the location and provider policies. Diagnostic coverage, like other services, is handled according to the terms outlined in your contract.
We’d like the opportunity to review your situation further and provide any clarification we can. Please contact us at 1-800-587-4162, and we’ll be glad to assist you. Your feedback is important, and we're here to help.
Victor, we appreciate your review! We're glad you had a positive experience with our agent. Feel free to reach out if we can be of further assistance!
It was quick and easy to get done. I was very pleased with the amount of service I received.
Dana, thank you for your review! We're so glad you're happy with our service. Please let us know if we can assist you with anything else.
Finding mechanic is harder than getting repair slow payment seems to be the issue
Joseph, thank you for your feedback. We understand how frustrating it can be to find a repair facility willing to accept coverage, especially when payment timing becomes a concern.
We’re actively working to improve the repair experience and address issues that cause delays. If you need help locating a participating mechanic or have questions about your claim, please don’t hesitate to contact us at 1-800-587-4162. We're here to help.
She was very nice, knowledgeable and helpful! She should be recognized to her team.
Deirdre, we're thrilled that you had a positive experience with our Customer Service! We appreciate you taking the time to share your thoughts. If you have any questions or requests in the future, please don't hesitate to reach out to us. We're committed to providing you with excellent support and are always happy to assist.
Great work at getting back with the auto shop and me. Help me out in everything I need.Great job.
Leslie, thank you for the great feedback! We're glad we could step in and help get the information you needed when the shop wasn’t responding. It’s our goal to make the process as smooth and stress-free as possible. If you need anything else, don’t hesitate to reach out!
I am a gold member having my previous truck covered with Car shield and no clams. My 2015 ford explorer has been covered for 7 months and started with 139,266 miles and now has 139,538. This car is not used that often; I change my own oil but cannot show receipts for service. We need a water pump and have not been approved?
Sidney, thank you for sharing your concerns and for being a loyal CarShield customer. We understand how important your coverage is, especially when unexpected repairs arise.
Upon further review, it appears that the claim is currently being reviewed. We encourage you to contact us at 1-800-587-4162 so we can further discuss the details of your claim and provide any assistance needed as the review process continues.
We’re here to help and appreciate the opportunity to support you.
No problem at all, drop off at dealership and they did the rest.
Ronald, thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Please give us a call if you need anything else!
Delighted with the ability to choose my repair shop and comments about the reports submitted by the chosen garage doing the repairs for example labor and parts cost submitted by the garage.
David, thank you for your feedback! We're glad to hear you appreciated the flexibility to choose your repair shop and found the reporting process from the garage clear and helpful—that transparency is important to us.
We’re sorry to hear about the extended delay related to your airbag recall. While manufacturer recalls are handled separately from your coverage, we understand how frustrating that kind of wait can be. If there’s anything we can do to support you further, please don’t hesitate to reach out. We're here to help however we can.
Was very satisfied. This was a new repair shop that I never used before. They did a great job on both cars
Donald, thank you for sharing! We're glad to hear you were very satisfied with the repair shop and that both vehicles were taken care of. It's great knowing your experience was smooth and the service met your expectations!
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Dave, our Customer Service representatives are available to answer any questions you may have and to help you navigate the claims process as smoothly as possible. We are committed to providing you with the support you need during this time. Should you require any further assistance or have any questions, please don't hesitate to reach out to us. We're always here to help.