On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I had a major engine repair that included some hard to find parts. CarShield offered to even find and send the parts to my dealer. They took care of everything fast and with great accuracy. Worth every penny every month for that sense of security. I'm a very satisfied CarShield customer!
Information update. I didn't have a car issue. Just info. 50 characters? It was just info.
Kathleen, you're very welcome! We're glad we could be of help over the phone. If you need anything else, don't hesitate to reach out to us at 1-800-587-4162.
Looking forward to a long relationship so far so good I haven't had to use it yet
Terry, thank you for your message! We're glad to have you with us and hope you continue to enjoy worry-free driving. While we hope you won’t need to use your coverage anytime soon, we're here and ready to help whenever you do. If you have any more questions in the meantime, feel free to reach out at 1-800-587-4162.
My car is almost ten years old and has approximately 104,000 miles on it. The transmission, the suspension are both broken and completely worn out. CarShield is agreeing to pay over $ 7,700 to the transmission and suspension parts to the Auto Repair facility.
Jose, thank you for sharing your experience! We're thrilled to hear that CarShield was able to assist with such a significant repair and help cover over\$7,700 in transmission and suspension costs! That’s exactly the kind of support we aim to provide, especially for older vehicles with high mileage. If you need anything else along the way, feel free to reach out at 1-800-587-4162.
I called on Monday 6/30/25 about my A/C not working on my 2020 blazer.
I was told to get in touch with christian brothers which I did.
They wanted to do a ac performance test that was $753.00.
They told me that car shield would not cover it.
What good is coverage that I pay for every month if it doesn't take care of my problem?
I am currently looking for someone that has my best interest at heart.
I also had an issue last week with your sister company Home Safe, I was told by the sales person that my swamp cooler was covered so I signed up for the program. Last week I had some issues with the cooler and was told it was not covered.
I am currently looking for another home warranty company that cares about me and will not lie just to get a sale.
John, thank you for reaching out and sharing your experience. Upon further review, we do not see where the repair facility has contacted us to initiate the claim. In order for us to move forward, the repair shop must call our claims department so we can review the issue and determine coverage based on your contract.
We understand your frustration, especially when you're paying for coverage and experiencing an issue like this. Please know that we're here to help and want to make sure your concerns are addressed properly. We encourage you to have the repair facility contact the claims department directly, or feel free to give us a call at 1-800-587-4162 so we can assist you further. We’re committed to supporting you and helping find a resolution that works in your best interest.
My Lexus dealer handled my claim with Car Shield directly and it was paid in full, I was very pleased with the whole experience
Nelson, we appreciate you taking the time to leave us such a positive review! We're so happy to hear that your experience with us was seamless and stress-free. Feel free to reach out if we can be of further assistance!
Still waiting for money to be put back not the first time this was done
Lafayette, thank you for your feedback. To make sure this is resolved as quickly as possible, we strongly encourage you to contact our customer service team directly at 1-800-587-4162. They’ll be able to review your account and provide updates on the status of your refund. We want to make this right and ensure everything is properly handled.
Thanks for being so hospitable great customer service is a thumbs up in my book keep up the great work
Julian, we're thrilled that you had a positive experience with our Customer Service! We appreciate you taking the time to share your thoughts. If you have any questions or requests in the future, please don't hesitate to reach out to us. We're committed to providing you with excellent support and are always happy to assist.
Person called and stated that car shield was under law suit and would not pay claims offered me a better rate
George, thank you for bringing this to our attention. It sounds like you may have been contacted by a third-party scam or misleading marketing call. CarShield is not affiliated with any company making such claims, and we take this type of misinformation seriously.
We encourage you to be cautious about sharing personal or policy information with anyone who cannot verify they are a legitimate CarShield representative. If you ever receive a suspicious call, please hang up and contact us directly at 1-800-587-4162 so we can confirm the legitimacy of any communication. Your trust and protection are important to us.
They were very helpful, knew of the situation and explained it fully.
Hi George, thank you so much for taking the time to share your experience! We're glad we could walk you through everything clearly and be of help when you needed it. Looking forward to assisting you again whenever the need arises!
I got this policy so that if something needed to be fix it was covered well what needed to be fix wasn't and $5,000 later. I'm not happy.
Tracey, we understand your frustration and apologize for any inconvenience this may have caused. Upon further review of your account, the parts that were needed for the repair were not listed for coverage on your contract. However, we want to assure you that you have a high level of protection with your existing plan, and we'd be more than happy to provide a detailed breakdown of your coverage and the specific parts that fall under it. This will ensure you have a comprehensive understanding of your contract's benefits. If you have any further questions, or concerns, or would like to discuss your coverage in more depth, please don't hesitate to reach out to our dedicated Customer Service team at 1-800-587-4162. We're here to assist you and provide all the information you need.
The place that serviced my car placed the claim for the parts and had no trouble getting paid.
Kathy, thank you for sharing your experience! We're happy to hear everything went smoothly with your claim and that the repair shop had no trouble getting it processed. If you need anything else, please feel free to reach out!
Even though Cario covers major repairs, AC engine transmission what they don't cover are the integral things like brackets hoses that supports those major repairs. So even though you save on the major things all of the supported parts you have to pay for.
TJ, thank you for sharing your experience. We understand how important it is to have clear information about what your coverage includes, especially regarding both major components and the supporting parts. While CarShield focuses on protecting key repairs, certain smaller parts like brackets and hoses may not be covered, as outlined in your contract.
We’re sorry to hear that your questions weren’t fully addressed during your conversation. Our goal is to provide clear and helpful answers, so we appreciate your feedback and will share it with our team to improve. If you’d like, please feel free to reach out to us again at 1-800-587-4162—we’re here to provide any additional information and support you need.
Really is thee Best Coverage. No hassle always quick to respond to shop. This is thee Best Coverage company. I loved it so much I went and added my other two cars. So very satisfied with top notch customer service and reliability!
Vivian, thank you for the amazing feedback! We're thrilled to hear that you've had such a positive experience and even added your other two vehicles—that means a lot to us. Providing hassle-free service, quick responses, and top-notch customer care is exactly what we strive for. We’re proud to have earned your trust!
Payment source was updated without a problem. Service representative was polite and efficient.
Evelyn, thank you for the great feedback! We're glad to hear that coordinating service was easy and that the repair process went smoothly. It’s our goal to deliver prompt, reliable support, and we’re happy to know we lived up to that promise. We're here whenever you need us!
Easy to make contact with rep and coordinate service. Vehicle coordination for repair with Carshield was very prompt and helpful in the process of getting my vehicle fixed. Nothing negative to say. They hold up to their word of service.
Edward, thank you for the great feedback! We're glad to hear that coordinating service was easy and that the repair process went smoothly. It’s our goal to deliver prompt, reliable support, and we’re happy to know we lived up to that promise. We're here whenever you need us!
Not pleased W/coverage I thought I was paying for! If I knew what was covered I would not got the alleged coverage!
Kenneth, we’re sorry to hear that your coverage wasn’t what you expected, and we understand how frustrating that can be. We're committed to ensuring you have a clear understanding of your coverage. Our Customer Service Department is readily available to assist you with any inquiries or concerns you may have regarding your plan. Please don’t hesitate to reach out to them for further clarification or support by calling 1-800-587-4162. We value your peace of mind and want to ensure you feel confident and informed about your coverage details.
I PUT IN MY FIRST CLAIM EVER AND IT WAS DENIED. I WAS NEVER CONTACTED WITH ANY QUESTIONS ABOUT MY CLAIM, NOR NOTIFIED THAT IT WAS DENIED. I NOW HAVE TO LOOK INTO OTHER COMPANIES, THAT ARE MORE CONCERNED ABOUT HELPING THEIR CUSTOMERS THAN LOOKING FOR REASONS TO GET OUT OF PAYING.
Stephen, thank you for bringing this to our attention. We understand how frustrating it can be to have your first claim denied, especially when you feel uninformed. That is not the experience we strive to provide.
Upon further review, we found that a representative attempted to contact you. However, the file notes indicate that there was no answer, and they were unable to leave a voicemail. All claims are evaluated based on the terms of your contract, but we acknowledge that effective communication is crucial, and we recognize the importance of keeping you informed.
We are continually looking for ways to improve our processes, and we truly appreciate your feedback. Please feel free to contact us at 1-800-587-4162. We are here to help and would be happy to take another look at your claim and explain your contract coverage in more detail.
Mary, thank you for the feedback! We're glad to hear our customer service team was kind, courteous, and able to assist you with your payment. We're always here to help!
Very good that's all very good there is nothing else I can say
Kenneth, thank you! We truly appreciate the kind words—your satisfaction means a lot to us!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account
Nicholas, thank you so much for your review! It's reviews like yours that let us know how much we help people and how beneficial having coverage really is! We appreciate your feedback, and if you need anything, please don't hesitate to give us a call.