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CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
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Second time contacting CarShield for basically the same issue. I was able to select an authorized mechanic/company to work on the issue, which happens to be my regular mechanic. Will find out soon how CarShield handles the payment for my issue to be fixed.
I have told especially my family, friends that your company is the best.
Patricia, thank you so much for your wonderful feedback! We're glad to hear that our team provided kind and understanding service and helped resolve your concerns quickly. We appreciate you recommending CarShield to your family and friends—that means a lot to us. If you ever need anything, feel free to reach out at 1-800-587-4162. We're here for you!
It was great and wonderful they understand my situation with my car
Tricia, thank you for your feedback. We’re glad our team took the time to listen and understand your situation. If you need any assistance in the future, please don’t hesitate to contact us at 1-800-587-4162. We’re here to help.
First claim initiated and received no response. Next day made the same claim and got a response the same day.
Daniel, thank you for your honest feedback. We appreciate you giving us the opportunity to make it right on the second claim. While we regret the initial delay, we're glad to hear the follow-up experience met your expectations. Your input helps us improve, and we’ll continue working to provide consistent and timely support. If you ever need assistance, don’t hesitate to call us at 1-800-587-4162—we’re here to help.
Very easy to work with and understanding and affordable. That's all I can say.
Pete, thank you for the great feedback! We’re happy to hear that you found our service easy to work with, understanding, and affordable. If you ever need assistance or have questions down the road, feel free to reach out to us at 1-800-587-4162. We’re always here to help!
So far so good. A claim has been submitted and I have not received notice of the approval yet.
Betty, our Customer Service representatives are available to answer any questions you may have and to help you navigate the claims process as smoothly as possible. We are committed to providing you with the support you need during this time. Should you require any further assistance or have any questions, please don't hesitate to reach out to us at 1-800-587-4162. We're always here to help.
I have called twice now about my policy expiring and trying to find out what my options are…. Apparently, there are complications because I live in California …. Both times I was told someone would get back to me … no one has yet…. When I tried to call a third time I got a message about tech issues on your end…. Kind of frustrating
Fair experience. They call and told me what they would paid.
Lorraine, thank you for your feedback. We're glad to hear you had a fair experience and that our team kept you informed throughout the process. If you ever have any questions about your coverage or a future claim, please don’t hesitate to reach out to us at 1-800-587-4162. We're here to help!
Very kind and helped out very much and very courteous would recommend to anyone
They did everything they said they would do and more. I was surprised at how easy it all was. Towing, car rental, repairs. I would recommend CarShield 1000%! I will never own a car out of warranty without CarShield coverage.
Diana, thank you so much for your kind words! We're thrilled to hear that everything—from towing and rental to repairs—went smoothly and exceeded your expectations. Knowing that you’d recommend CarShield and trust us to protect your vehicle means a lot. If you ever need anything in the future, we’re just a call away at 1-800-587-4162.
Asked for proof of failure, provided. Approved teardown. Asked for picture of lifter. Claim inactive.
Rick, we apologize that you’re not satisfied with our services. We'd be happy to investigate your claim further and determine if the claim was handled appropriately. This will help us to identify and target the areas where we need to improve. Please provide your policy number or contact Customer Service at 1-800-587-4162 so we can assist you promptly.
Dealer would not work with parts supplied by customer, even though they were of a like kind.
Jill, thank you for your feedback.
While we understand your frustration, it’s important to note that some repair facilities have their own policies regarding the use of outside or customer-supplied parts, even if they are of like kind and quality. Unfortunately, this is outside of our control, as each facility sets its own standards for liability, warranty, and part acceptance.
If you ever need help locating a shop within our network that is more flexible with parts options, please don’t hesitate to contact our customer service team at 1-800-587-4162. We’re here to assist in making the repair process as smooth as possible.
Car Shield called I got a record for them to take my car to the shop it's like it was a mile and a half from where I live if that. But it still cost $125.
We understand how important it is to have repairs handled promptly and efficiently. While towing coverage is included in many plans, it’s important to note that the amounts are subject to the limits outlined in your contract, and we do not have control over the pricing set by local tow companies. Regarding the parts, our policy allows for the use of high-quality, remanufactured, or aftermarket parts to help manage repair costs and keep coverage affordable for all customers.
We recognize the inconvenience this may have caused. If you have any further questions or need assistance understanding your benefits, please don’t hesitate to reach out to our customer service team at 1-800-587-4162. We’re here to help.
Completely disatisfied! Your inspector had no idea how that happened? I was not speeding only 60 mph the steering wheel started to pull to the right I imeadetly hit the brakes to slow down because of no control then the tire blew out because it came back an hit the fender I've only used you 2 times in all this time an still had to pay 400 bucks once I'm done I pay you and you try every little trick to get out of it I will give you the worst rating I possible can your company takes from people that trusted you an then you don't live up to your promas well fool me once but that's all your crooked as they come to me
Easkel, thank you for sharing your concerns with us. We understand how frustrating this experience must have been, and we’re sorry to hear that you are dissatisfied.
After further review, we regret to inform you that your claim was denied due to the exclusions outlined in your contract. While we know this may not be the outcome you were hoping for, our claims decisions must adhere strictly to the terms and conditions of your policy.
We value your feedback and are continually striving to improve our service. If you have any additional questions or would like a more detailed explanation, please don’t hesitate to contact our customer service team at 1-800-587-4162. We are here to help clarify any part of your coverage and assist you in any way we can.
Needed a new cooling fan. Not under cs. So far, 3 /4 yrs of monthly payments, you do not pay for anything.
Monica, thank you for your feedback. We understand your disappointment and want to clarify that coverage is based on the specific terms outlined in your contract. In this case, the cooling fan is not a covered component under your plan.
We also apologize if your interaction with the representative didn’t meet your expectations. We’ll review this internally to ensure better service moving forward. If you’d like to review your coverage in more detail or have additional questions, please don’t hesitate to contact us at 1-800-587-4162.
The garage's estimate nearly $2600, however CarShield only authorized around $700. I don't mind the deductible, however only authorizing 2.5 hours on an 8 hour repair and only paying for the cheapest aftermarket parts ($106. Vs $450) each x 2
Has really put me in a hard place.
David, thank you for sharing your experience. We understand how frustrating it can be when there’s a significant difference between the repair facility’s estimate and what was authorized. CarShield authorizes repairs based on a nationally recognized labor guide and parts pricing, which may differ from the shop’s quote—especially when OEM parts are used instead of aftermarket options.
Additionally, we understand the repair facility is refusing to accept shipped-in parts and is not willing to negotiate on labor hours. This can make the situation more difficult, and we recognize the position this puts you in. For further assistance or to explore alternative options within our network, please don’t hesitate to contact us at 1-800-587-4162.
It was lit up I guess sensor. I call customer service ( I think the guy name was Eric). I told him what was going on with the vehicle and he check my warranty status and took it from there. He made it an easy process and made sure I was comfortable and that it will be taking care of even down to a rental car.
Karl, thank you for sharing your experience! We're glad Eric and the team made the process easy and comfortable for you, taking care of everything from arranging repairs to rental coverage. It’s great to hear that your first time using your coverage went smoothly. If you need any further assistance, don’t hesitate to reach out at 1-800-587-4162.
So far the experience has been very good they had to order my parts that was needed to do the repairs for the ac not working I have been in contact with car shield and rep was very helpful explaining what the process would be like and so far every thing is going well just waiting on the parts to come so the shop can repair my veh and get it back in use and back on the road
Rick, thank you for the update! We're glad to hear that your experience has been positive and that our representative was helpful in explaining the process. It’s great to know everything is moving along, and we appreciate your patience while the parts are being delivered. If you have any questions in the meantime or need further assistance, feel free to contact us at 1-800-587-4162. We're here to help every step of the way.
It took almost One Hour for the service provider in this case it was Big O Tires in new Albany Indiana to get approval to start work. He said he would have to really think long and hard to use CarShield again.
Timothy, thank you for your feedback. We understand that waiting for approval can be frustrating, and we’re always working to make the process more efficient for both customers and repair facilities. If you have any ongoing concerns, we encourage you to contact us directly at 1-800-587-4162 so we can help address them and improve the experience moving forward.
The professionals at Kia were very knowledgeable. They fixed the ABS and sent us on our way. We know we can trust Kia to keep our car running smoothly.
Felix, thank you for sharing your experience! It’s great to hear that the professionals at Kia were knowledgeable and got your ABS issue resolved. Knowing you can trust your repair facility to keep your car running smoothly makes all the difference. If you ever need assistance with your coverage, feel free to reach out to us at 1-800-587-4162.
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Nadine, thank you for sharing your experience. We're glad to hear you were able to choose your regular mechanic. We hope the rest of the process goes smoothly and that your issue is resolved to your satisfaction. If you have any questions or need assistance along the way, feel free to contact us at 1-800-587-4162. We're here to help.