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CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
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My truck broke down I was told was covered from bomber to bomber but when truck put in shop it was not covered they paid nothing. I now know what people was saying is true about car shield. Been with this company too long for nothing just money gone took.
Tresa, thank you for your feedback! We're glad to hear the process of adding a second car went smoothly and that our representative was helpful and courteous. We appreciate your continued trust!
My experience has been great with car shield never had a issue with any claims I have made
Verleta, thank you for sharing your experience! We're glad to hear everything has gone smoothly and that you've had no issues with your claims. We appreciate your trust and support!
Easy to get the intended repair from the facility done. Would recommend to anyone
Darrell, thank you for your feedback! We're glad to hear the repair process went smoothly and that you'd recommend our service. We appreciate your support!
Said will not cover new steering column Was told can only get rebuilt column and policy doesn't cover.
Michael, thank you for your feedback. We understand your frustration and apologize for any inconvenience caused. According to the contract, coverage applies to certain parts, and in this case, a new steering column is not included in your coverage.
We also apologize for the delay in receiving a call from a supervisor. Your concern has been noted, and we are working to ensure follow-up is completed as soon as possible. For immediate assistance, please feel free to contact customer service at 1-800-587-4162.
Smooth. Everything it is supposed to be. Very satisfied 😌 It took me a moment to get used to the system. But once I understood the process it was all good.
Anthony, thank you for your feedback. We're glad to hear everything went smoothly and that you're satisfied. If you have any questions as you get used to the system, feel free to reach out — we're here to help.
Always a pleasure to deal with everyone there always responding very quickly
Debbie, thank you for the kind words! We're delighted to hear that our team is always quick to respond and a pleasure to work with. We appreciate your continued support!
Fordam hill did good work. I will use them in the future. They took a day to complete the job
Rachel, thank you for your feedback! We're glad to hear Fordham Hill did a great job and completed the work in a timely manner. It's great to know you'd trust them again in the future. If you need anything else, we're here to help!
Carshield has always been a great help, they are professional and are always ready and wanting to help. They are kind and respectful and very informative and always pleasant to do business with. I would recommend Carshield to anyone who is thinking about the care of their vehicles.
Kathy, thank you for your thoughtful feedback! We're so glad to hear that you've had a positive experience with CarShield. It's our goal to provide friendly, professional, and helpful service every step of the way. We truly appreciate your recommendation and are always here to support you with your vehicle needs.
Endurance called me wanted me to be a part of a lawsuit towards carshield, I thought it was something else, I hung up on them and called you.
Phil, thank you for reaching out and letting us know. We appreciate your loyalty and taking the time to verify directly with us. If you ever receive suspicious calls or have questions about your coverage, don’t hesitate to contact our Customer Service team at 1-800-587-4162. We're always here to help.
I have an older but relatively low mileage truck that careshield is protecting. If it wasn't for careshield I would have had to refinance my truck to get it fixed. Careshield has saved me 1000s of dollars. I'm a walking talking billboard board for careshield. Driving a vehicle is expensive but careshield helps. Thanks CARESHIELD!
Timothy, thank you so much for your kind words! We're thrilled to hear that CarShield has made such a difference for you and your truck. Knowing we've helped you avoid major repair costs and financial stress means a lot to us. We're proud to have you as a “walking, talking billboard” and truly appreciate your support. If you ever need anything, we're just a call away!
You say my deductible is one price, but it always turns out to be more. The reason for this is that the dealership charges more for their labor costs. Please explain this to your salesperson. That way, it is no surprise to your customers. Explain the auto parts to your customers as well. There are a lot of pros and cons to the extended warranty for all vehicles. Trying to find an auto mechanic who deals with Carshield is not easy. I know you are going to say it is in your contract, but it is also in small print that most people do not take the time to read it. LOL! I, for example.
Clarence, thank you for your honest feedback. We understand how frustrating it can be when actual costs don’t align with expectations, especially regarding deductibles and labor rates. You're right—repair facility pricing can vary, which may lead to some confusion.
We strive to clearly explain coverage details, including how parts are handled and which repair shops participate in our network. While all information is outlined in the contract details, we know it’s helpful to have certain aspects clarified before a claim arises.
If you have any additional questions or concerns, please don’t hesitate to contact our Customer Service team at 1-800-587-4162. We're here to help.
I had 1 claim that was handled very quickly. The dealership and CarShield were very cooperative with each other and keep me.informed.
Marty, thank you for the kind words! We're glad to hear your claim was handled quickly and that the process between the dealership and CarShield went smoothly. We appreciate your trust and look forward to serving you again with your next vehicle! If you ever need anything, we’re just a call away.
I'm very satisfied that I got my car fixed and at the Car shield representative and the car garage to fix my car did a very good job. I am very satisfied with it.
Janet, we're truly glad to hear your experience was smooth and that everything got taken care of just right! Your satisfaction means a lot to us, and we’re here anytime you need a hand with anything else down the road.
My truck has been in at Sam season ford for almost 10 days and has not been worked on yet! It's gonna probably take at least another week when they do fix it. You need to hire your own inspectors
Jeffrey, we apologize for the frustration and inconvenience this delay has caused you, especially with your truck being in the shop for so long without progress. We work with a network of trusted inspectors and repair facilities, but we appreciate your feedback about the pace of service and communication.
Please know that we are committed to improving the claims process and ensuring timely repairs. If you’d like, you can contact our Customer Service team at 1-800-587-4162 so we can review your claim in more detail and help address any concerns you have.
None very dissatisfied and I will be letting friends, relatives coworkers
Milford, it is unfortunate to hear that you’re dissatisfied. We'd like to learn more about what happened so we can better understand your concerns. Please contact our Customer Service team at 1-800-587-4162—we’d appreciate the opportunity to hear about your experience and take the proper next steps to assist you.
My agent was cordial, thorough and professional. She gave me the latest available information.
Janis, thank you for your feedback! We're pleased to hear that your agent provided you with courteous, thorough, and professional service, along with the most up-to-date information. If you have any further questions or need assistance, feel free to contact us at 1-800-587-4162. We're always here to help.
We had a car that broke down the night of July 3, had to have our car towed to a dealership and they were not cover a Rent-A-Car over the holiday weekend so we had to pay for that out of pocket.
Paul, we understand how frustrating it can be to deal with unexpected expenses, especially over a holiday weekend. Please contact our customer service team at 1-800-587-4162 to see if you may be eligible for a reimbursement, depending on your coverage. We're also available to answer any questions you may have and assist you further.
I appreciate the calmness of the first representative in locating the closest roadside service, especially since temperatures were at 90+ degrees. Unable to get my car started, he took the time to explore Google for information to learn what could help get my car started, despite being on lunch.
Patricia, thank you for sharing your experience! We're glad to hear that both the first representative and the roadside attendant went above and beyond to assist you, especially in such challenging conditions. It's great to know our team remained calm, resourceful, and committed to helping, even during their break. If you need anything in the future, don’t hesitate to reach out to us at 1-800-587-4162. We're here to support you.
My first time filing a claim as a 3 year member. Service was provided fast and efficient. I am a very satisfied Customer and they kept me informed thru out the whole ordeal...
Carmen, thank you for being a valued member for the past 3 years! We're glad to hear your first claim experience was fast, efficient, and handled professionally. Keeping you informed throughout the process is important to us, and we're pleased to know you were satisfied with the service. If you ever need assistance again, don’t hesitate to reach out at 1-800-587-4162.
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Curtis, we understand your disappointment and frustration. Coverage is based on the specific terms outlined in your contract, and we regret if there was any misunderstanding regarding what is and isn’t covered. We value your time with us and take your concerns seriously. If you'd like to review the details of your claim and contract, please contact our customer service team at 1-800-587-4162. We're here to help clarify any questions you may have.