On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I called Car Shield because my car would not start. They came, didn't start for them and they towed it to our dealer for service. The person who came was very helpful, kind, and professional. I was amazed at how quickly they arrived. Exactly 15 minutes after I called. Excellent Service.
Darlene, thank you so much for sharing your experience and for the kind words about our team’s quick response and professionalism. We're truly glad we could help you overcome such a frustrating situation and appreciate you trusting us when you needed support.
My bill was 4200. 00 and I had to pay 2300. 00 out of my pocket. That's because you folks did not cover the inner and outer tie rods. I am really disappointed, now I'm wondering.
Michael, thank you for your feedback. Upon further review, it appears we did authorize the repair for the inner and outer tie rods. If you have any questions about your claim or would like help understanding your coverage, please don’t hesitate to contact our customer service team at 1-800-587-4162. We’re here to assist you.
I am unsatisfied with car shield, I'm getting money taken out of my account every month to make sure my car is paid for through my car is not getting the satisfaction through carshield I've been coming out of my pocket every time that I had a problem with my car and it cost me too much money and I'm not satisfied call she'll takes the mechanic shop through a lot of difficulties because they don't want to pay for certain things to be done to your car and you're giving your money every month I'm very very dissatisfied with carshield
Annie, we’re sorry to hear that you’re dissatisfied and truly apologize for the frustration you’ve experienced. Upon further review of your most recent claim, an inspection was ordered, and the results confirmed that there was no verified failure with the component in question. We understand how important reliable coverage is, and we're here to help clarify any questions you may have about your contract and what is or isn’t covered. Please don’t hesitate to contact our customer service team so we can further assist you.
My experience with cashew is very pleasant. What was covered was covered with no issues.
Gene, thank you for sharing your positive experience! It means a lot to know everything was handled smoothly and met your expectations. We're always here to provide reliable and honest service whenever you need it.
My experience was very enlightening and helpful, thank you
Thank you so much, Allen, for sharing your experience. It’s been a pleasure assisting you, and we’re grateful your visit was helpful and reassuring. We look forward to supporting you anytime you need us.
A common issue with Range Rover is the small motor that operates the sunroof headliner. The part was sourced by CarShield and sent to MY repair facility in 2 days. The shop guys were happy as they got the part and payment quickly and I got my car back. CarShield worked as promised.
Craig, thank you for sharing your experience and highlighting how quickly things are resolved when everything comes together smoothly. We're delighted to know the process worked seamlessly for you and that your Range Rover is back on the road feeling like new. It truly means a lot to have your support.
Joyce, we're thrilled that you had a positive experience with our Customer Service! We appreciate you taking the time to share your thoughts. If you have any questions or requests in the future, please don't hesitate to reach out to us. We're committed to providing you with excellent support and are always happy to assist.
My experience with carshield has been great just understand your coverage for those who are questioning anything. I must say carshield really has been great
Larry, we value your business and appreciate your feedback. Should you require any further assistance or have any questions in the future, please don't hesitate to reach out to us. We're always here to help.
I'm in my third month so there hasn't been a lot of experience but so far so good. The representative who answered my call when I set it up was very informative. He gave me a bunch of options to make sure that it fit my budget as well as my coverage needs. It is Affordable and I look forward to seeing how any claims will go.
Jarren, we’re glad to hear your experience so far has been positive! It’s great that our representative was able to help find the right plan to fit both your budget and coverage needs. We appreciate you choosing us and look forward to supporting you whenever you need us. If you have any questions or need assistance in the future, don’t hesitate to reach out!
My car has been at the shop for a week before repairs begin because of poor communication or no one answering calls. The approval took fours, then I have to wait two more days for the parts. Only have a 7 day rental.
Anthonnett, we apologize for any confusion or inconvenience you may have experienced regarding the claims process. Our priority is to provide clear and comprehensive support to all our customers. Please don’t hesitate to contact our Customer Service team at 1-800-587-4162 to thoroughly review your contract, provide a detailed explanation of the claim process, and address any specific questions or concerns you may have.
We’re always working to improve our processes to provide a smoother experience for our customers. We value your feedback and are committed to ensuring your satisfaction.
Put in a claim, take to a business in network. Business connect with carshield.
Car is repaired. Carshield pays business.
I pay deductible, pick up car.
Barbara, we are truly grateful for your wonderful review and delighted that we could assist you. If you have any more questions or require further assistance, please don’t hesitate to get in touch!
I called shield because of a leak with our transmission. They referred us to a repair shop. After the inspection they sent the needs information for review. An independent inspection was conducted and the work was authorized for repair. The only issue I have is the the authorization approved for parts that the repair shop felt were not upto pare as a result I agreed to pay the difference plus the deductible.
Michael, we appreciate you taking the time to share your feedback. We're glad to hear the issue was diagnosed and the repairs were authorized.
We understand your concern about the parts, and we appreciate your willingness to work with the repair shop to ensure your vehicle received the best care. If you have any questions about your coverage or need further assistance, feel free to contact us. We're here to help.
I spoke to Kenneth Brown and he was very courteous, knowledgeable, and kind. He walked me through the plan for Home Safe. I have not received my hard copy yet, but I hope it is everything he told me it was.
Nancy, we’re happy to hear this! If you need anything regarding your CarShield account, please don’t hesitate to reach out—we’re always here to help.
I have not received a contract, but money has been taken out of my bank for three months. If I don't get one before August 3, they want be able to get another penny out of my account.
Vivian, we’re sorry to hear about the trouble, and we apologize for any inconvenience this has caused. According to USPS tracking, your contract was delivered. While we generally advise that contracts can take 7–10 business days to arrive by mail, we also offer the option to email the contract for a faster and more convenient delivery.
If you have any questions or need further assistance, please don’t hesitate to contact our Customer Service Department—we’re here to help.
Everything went smoothly. My garage handled everything for me and Car Shield contacted me in a timely manner. I was very pleased with how everything went so smoothly.
Ann, we appreciate you taking the time to leave us such a positive review! We're so happy to hear that your experience with us was seamless and stress-free. Feel free to reach out if we can be of further assistance!
Nancy, thank you for the review, and welcome to CarShield—we’re glad to have you with us! We appreciate you choosing us for your coverage needs. If you have any questions or need help understanding your policy, don’t hesitate to reach out. We're here to make sure you’re completely confident and satisfied with your coverage.
I called Car Shield while I was waiting for tow truck. Very helpful then, the customer service representative even called the garage and said they would be there for every step. Now it has been over a week and I had to call them to see what was going on and I was given some line they are waiting on American Car Shield meanwhile myself and garage are waiting to know what is going on. I fear garage is going to give up I know I'm looking for a more reliable provider I know Endurance has been seeking my business.
Daniel, thank you for reaching out and sharing your experience. We're glad to hear our team was helpful during your initial call and provided support while you were waiting for the tow.
Upon further review, it appears your claim has been authorized. Because this involves a transmission issue, an inspection was ordered to verify the repair details. We understand the wait has been frustrating, and we appreciate your patience during this process.
If you have any questions or concerns, please don’t hesitate to contact our customer service team at 1-800-587-4162—we’re here to assist and ensure everything moves forward as smoothly as possible.
Went great started the claim and Car Shield even found the parts I needed the whole thing went very smooth
Larry, thank you for sharing your experience, Larry. We're pleased everything went smoothly with your Jeep and we met your needs. We look forward to assisting you anytime in the future!
The customer service assistant was very informative, courteous, and patient with my indecisiveness. She lowered the bill by $10.00.
Hi Jacob, it’s wonderful to hear that our team made things clear and helped secure some savings for your dad—that $10 really counts! Thanks for letting us be part of making things a little easier and more affordable for your family. Your trust means a lot!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account
Leroy, thank you for sharing your positive experience. We're glad our team could provide understanding support during your calls—and that made a difference for you! We’re here whenever you need assistance in the future.