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CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
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I tell everyone about how satisfied I have been with car shield. All my life I kept Ford extended warranty but Ford wouldn't call me back so right before my mileage turned over I went with y'all. I'm so glad that happened. I have been completely satisfied and tell everyone just how great my experience has been so far. Thank you
The person on the phone understood what I was talking about, brought up my account and sent out the welcome packet which arrived yesterday
Hi Jody, thank you for taking the time to share your experience! We're so glad our team could make everything clear and comfortable, and that you received your welcome packet quickly — looking forward to serving you every step of the way.
The lady that assisted use was very personal/professional and I would recommend Car-shield to my Friends
Hi Ginger, thank you so much for your kind words! It’s wonderful to hear that our team's personal and professional touch made a difference, and we truly appreciate you recommending us to your friends. We're always here whenever you need anything!
See above. Excellent customer service. Great senses of humor.
Thank you so much, Bonnie, for your kind words and for recognizing our team's commitment to serving you with care. We’re excited to continue providing solutions that make your experience smooth and enjoyable—looking forward to supporting you in the future!
Got an email re lower monthly cost after I signed up. Was told it would change to that cost. Haven't received correction in writing. Still waiting.
Marcia, thank you for reaching out. Upon further review, we do see that a representative emailed you a copy of your contract; however, we’ve also initiated an additional copy to be mailed to you. Please note that mailed contracts can take up to 10 business days to arrive. If you have any questions or need further assistance, please don’t hesitate to contact us.
Anytime I have had a mechanical issue CarShield has kept their promise. Everything they say in their commercials are true. Great service and my car dealership loves worksite them
Thank you, Paul, for sharing such encouraging feedback! It means a lot to hear that we've been reliable for you and earned your car dealership's trust as well. We're committed to standing by our promises and continuing to provide the great service you deserve.
After speaking to custkmer service and recieving many emails stating my deductible was $500 almost 2 weeks and 15 emails later they want to up my deductible to $1000 when THEY confirmed many times it was $500. Then to top it off wanting to make me responsible for parts difference because they wont pay more than the amount they set.
Denise, we apologize for any confusion regarding your deductible and coverage. We understand how frustrating this situation must be. Please contact our Customer Service team at 1-800-587-4162 so we can review your account in detail, clarify your deductible, and address any concerns about parts coverage. We’re here to help and want to ensure you have clear information about your policy.
The representative was very informative. Positive what they were saying.
Kathleen, thank you for your feedback! We’re glad to hear that our representative was informative and positive during your experience. If you need any further assistance, feel free to reach out. We’re here to help!
After several years of positive experiences, I no longer need the service. When I called to cancel, both representatives I spoke with were professional, friendly, and knowledgeable. I appreciated their communication and assistance. My only recommendation is that once a sales representative is informed that there is no longer a need for the policy, the conversation could be a bit more concise. Despite that, she was very helpful and pleasant. If I ever need coverage again in the future, I would have no hesitation in selecting CarShield.
Angela, thank you for sharing your experience and for your loyalty over the years. We’re glad to hear our representatives were professional, friendly, and helpful during your cancellation process. We appreciate your feedback about making those conversations more concise and will keep that in mind as we strive to improve.
If you ever need coverage again in the future, we’d be honored to assist you. Wishing you all the best!
Very good services, muy amables y serviciar.no tuve qye esoerar mucho en linea.
Jose, muchas gracias por tus comentarios. Nos alegra saber que recibiste un servicio muy bueno, amable y atento, y que no tuviste que esperar mucho tiempo en lÃnea. ¡Estamos aquà para ayudarte cuando lo necesites!
Everything was completed and Car Shield paid promptly, and the work was done in a timely manner, with everything needed fixed properly.
Thank you so much for your kind words, Henry. We're glad everything was completed promptly and efficiently, and we look forward to continuing to provide you with reliable service whenever you need it.
Don, thank you for your feedback, and welcome to CarShield! We're glad to hear that the sign-up process went smoothly and that our representative was able to clearly explain the different policy options. If you have any questions down the road or need further assistance, please don’t hesitate to reach out. We're here to help!
I am 72 years of age. I had a bad boutique with Covid in 2023. It affected my memory. I recently had two of my cards compromised. I thought I had let CarShield know about it. But apparently I didn't. Therefore my payment did not go through. When I received their call, the young lady was so wonderful. She sat there and listened to the whole Covid experience and sounded genuinely sorry about my experience. With a patience way past mine, she listened, expressed her sympathy for my experience and calmly took my new information. I wish I had written down her name. She is a positive roll model for all new hires.
Patty, thank you so much for sharing your experience with us. We're truly sorry to hear about the challenges you've faced with your health and the added stress of compromised cards. We're glad one of our representatives was able to assist you with such compassion, patience, and understanding during what must have been a difficult time.
Your experience is a powerful reminder of the impact great service can have! Thank you again, and we wish you continued healing and strength.
Carshield has lived up to expectations! They also covered rental during repairs. I'm very pleased with the service and communication throughout the entire process. I have recommended Carshield to peers based off of my last TWO service calls with my 2014 Mercedes E350. The only downside is the dealership has taken some issue with Carshield pricing. I have had to cover the difference out of pocket, but it hasn't been unreasonable. This is the reason for 4 Stars. 5 Stars would mean I had no out of pocket cost. Overall, Carshield has gained my trust! Can't blame them for fighting back against dealership prices. We'll done Carshield!
AJ, thank you for your review! We’re glad to hear that CarShield has met your expectations and that you’re pleased with the service, communication, and rental coverage during your repairs. It’s great to know your past service calls have built trust and even led you to recommend us—thank you for that!
We understand that differences in pricing with dealerships can sometimes result in out-of-pocket costs, and we appreciate your understanding. We do our best to authorize repairs based on nationally recognized labor and part rates. Your feedback helps us continue to improve, and we’re grateful for your support.
I was in a car accident and the insurance totaled the car. I called CqrShield to stop payments. Then she told me I could put coverage on the older car I was using until I got another car.
Benjamin, thank you for sharing your experience. We're glad we could offer a solution that helped during a challenging time, and we’re here whenever you need us moving forward!
Excellent response time and service. Happy with the service.
Thank you so much, Courtney, for sharing your positive experience. We're delighted our team could respond quickly and earn your happiness with the service. Your satisfaction means a lot to us!
When no one in your area will accept Carshield ( even though carshield says they will) and you do your due diligence and find a very reputable mechanic and a reasonable rate, they fight you toithand nail.to not reimburse you. I spoke to two very nice customer ladies that truly tried to help butbthe adjusters were arrogant and rude, did everything they could to deny the claim.
Tim, we sincerely apologize for the frustration and inconvenience you’ve experienced. While we’re glad to hear our Customer Service representatives were empathetic and helpful, we regret that the claims process did not meet your expectations.
Upon review, it appears the repairs were completed without prior authorization. As outlined in the contract, no claims can be approved or paid without prior authorization. We understand this requirement can sometimes be overlooked, especially in urgent situations, but it is a necessary part of the claims process.
We strive to work with repair facilities across the country; however, independent shops may have their own policies, which can impact how claims are handled. If you have any unresolved questions or would like a detailed breakdown of the claims process, we encourage you to contact our Customer Service team. Your experience matters to us, and we’d like the opportunity to help clarify any remaining concerns.
Excellent customer service! Treated with respect and kindness.
William, thank you for your kind words! It’s truly rewarding to hear that you felt respected and valued—taking care of our customers with sincerity means everything to us. We look forward to continuing to support you with your needs.
Customer support is exceptional. Very courteous personnel.
Margaret, thank you for your review! We are thrilled to hear that you are satisfied with our Customer Service. Please feel free to contact us if you need anything else.
Thank you for all the help in fixing my car. Had no trouble in the repairs and the shop was a great help.
Yvonne, we truly appreciate your kind words and are so glad to hear the repairs went smoothly. Thank you for choosing us and for sharing your positive experience—we look forward to serving you again whenever needed.
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Susan, thank you so much for your kind words and for sharing your experience! We’re thrilled to hear how satisfied you’ve been with CarShield and that our team has been helpful and clear every step of the way. We truly appreciate you recommending us to others—it means a lot. We're here for you whenever you need us!