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CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
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Using Car Shield for the first time it was a fairly good experience from filing a claim to getting reimbursed for car rental.
Could not extend the car rental. Car rental is for 7 days, but the part sent by Car Shield was going to take 7 days to reach the mechanic shop.
Raymond, we apologize for any confusion or inconvenience you may have experienced regarding the claims process. Our priority is to provide clear and comprehensive support to all our customers. Please don’t hesitate to contact our Customer Service to thoroughly review your contract, provide a detailed explanation of the claim process, and address any specific questions or concerns you may have. We value your feedback and are committed to ensuring your satisfaction.
My policy book had gotten lost during a move. They emailed me my contract information, and they are sending a replacement book to keep in my truck. Satisfied.
Clark, thank you for your kind words! We're glad the replacement book is on its way, and we appreciate the opportunity to support you. Your satisfaction means a lot to us.
Easy thorough, no hassle. Courteous customer service. I'm contacting no mechanics was very professional.
Charles, thank you for your feedback! We’re thrilled to hear our courteous and professional approach made your experience effortless and satisfying. If you ever need further assistance, please don’t hesitate to reach out.
My fuel pump had to be replaced and you authorized. 9 hours to access and remove the existing pump, replace and test the new one. 55 minutes! What a joke. The dealership and GSBP both quoted 2.5 hours labor and this rip off warranty authorized 55 minutes. Yeah I'm canceling this warranty if you hadn't figured that out yet.
Robb, apologize for any frustration with the labor time authorized for your fuel pump replacement. We use nationally recognized labor rates to help keep costs fair and consistent, but we understand this may not always match every repair shop’s estimate.
If you’d like, please contact our Customer Service team at 1-800-587-4162 so we can review your claim details and discuss any concerns. We appreciate your feedback and are here to help.
I was afraid of my car breaking down without any warranty. I seen a commercial about CarShield, So I called the number. Am glad I did, My car has been repaired twice and it was covered :)) Thanks CarShield..
Deborah, thank you so much for your review! It's reviews like yours that let us know how much we help people and how beneficial having coverage really is! We appreciate your feedback, and if you need anything, please don't hesitate to give us a call.
I Have 2 policies with CarShield one for motor etc... and one for bottom cause I was told I was not covered for calipers, sway bar liners links, and control arms. I got that but when my mechanic office called the said I'm not covered, So they were going to find parts to fix it That Call was made when I brought my car in by tow, almost 2wks ago I have my loader for my scooter on back of the car, I'm in bind and upset it not fixed, WHY? I pay over $300 a month for yrs can you make it right I can't go to my appointments without my car which I must go to for my disability
Thomas, we understand how challenging and frustrating this situation must be, especially given your personal circumstances.
From what you’ve shared, it appears there may have been some confusion regarding your coverage and the handling of your claim.
We’re also concerned about the delay in communication with your mechanic. If something wasn’t managed correctly, we want to make it right. Please contact our customer service team at 1-800-587-4162 so we can fully review your policy, clarify any misunderstandings, and provide the support you need.
Your well-being and ability to stay mobile matter to us, and we’re here to help however we can.
No issues repair shop pre ordered parts and installed after he got approval.
Arthur, we appreciate you taking the time to leave us such a positive review! We're so happy to hear that your experience with us was seamless and stress-free. Feel free to reach out if we can be of further assistance!
Thank you, Marla, for the kind words! We're glad everything was fixed promptly and you had a positive experience. We appreciate your trust and look forward to helping you anytime.
Very hard to get through to anyone on the phone. The car is repaired. I do not know how much I saved. Is that a secret?
Charles, thank you for your feedback! We're glad to hear your car is repaired and things are going well so far. We apologize for any difficulty reaching us by phone—we’re working to improve response times.
As for the savings, it’s definitely not a secret! You’re welcome to contact our Customer Service team at 1-800-587-4162, and they can provide a breakdown of what was covered and how much was saved on your repair. We're here to make sure you feel informed every step of the way.
I have a $100 deductible. I was also given a quote for a covered repair that has me spending $217 more than that. Seems the policy I have is not paying like it should.
Ron, thank you for your feedback! We're glad you were satisfied with the repairs and appreciate your advice on factory-rebuilt parts. If any issues come up, feel free to reach out — we're here to help!
All went great. I'm glad that car shield was there to help me get my car repaired and payed to have it fixed.
Carolyn, we’re glad to hear everything went smoothly and that we could help get your car repaired! Thank you for being a valued CarShield customer — we're here whenever you need us.
Had a starter go out three weeks shy of my 90 day service contract. Wasn't aware the deductible was $1000. But the phone contacts were professional and sympathetic. Total cost to me at repair facility was $$950.
James, we appreciate you taking the time to share your experience. We’re glad to hear our team was professional and understanding throughout the process. If you have any questions about your coverage or need help reviewing your contract details, our Customer Service team is always here to help at 1-800-587-4162.
I told them I can pay every 15th of the month and know early than that.
Patricia, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
I have had this premium subscription for a year or more and this is my first claim and it was denied by car shield I have paid $139.00 per month and I'm not getting getting any compensation from this company so I'm going to just cancel my policy with them immediately.
Richard, we apologize for the frustration you’ve experienced. After further review, we can confirm that the parts needed for your repair are not listed for coverage under your contract. We recommend reaching out to our Customer Service team at 1-800-587-4162 for a full explanation of what is and isn’t covered under your specific plan, including any exclusions that may apply.
We want all our customers to have a clear understanding of their coverage and we’re here to help in any way possible. If there’s anything we can do to assist further or clarify your benefits, please don’t hesitate to reach out.
Didn't really have a personal experience with them but from my mechanics they were a pleasure to deal with
Jessie, thank you for your feedback! We're glad to hear our team was polite, prompt, and easy for your mechanic to work with. Even if your interaction was limited, we're happy the experience was smooth and positive all around!
I have done this review twice! I don't need to keep getting this for reviews
My experience was great!
Patricia, thank you for your feedback—and for taking the time to share your experience! We're glad to hear it was a great one. If you've already submitted a review, feel free to disregard any additional requests. We appreciate you being a valued customer!
I am not sure why my coverage ends after ******* miles. I also don't understand how my policy is paid in full although I'm thrilled.
Richard, thank you for your feedback! We’re glad to hear you’re thrilled with your paid-in-full policy. Coverage limits, including mileage, are based on the terms outlined in your contract. If you have questions about when your coverage ends or what’s included, we’d be happy to review it with you. Please contact our customer service team at 1-800-587-4162 for more information.
My vehicle's transmission broke over 100 miles from home. Not being familiar with the area, I had it towed to Car Shield's closest "Shield Network" partner, AAMCO Transmission, Port Richey Florida. While all the repairs were "covered," I still had a bill of $746. $150 of this was my deductible. The rest of the bill was for "the difference" in what AAMCO charges, and what their "partner," Car shield, will pay. This was a two + week process back and forth between Auto shield, and the shop. I had no choice but to pay the difference. If AAMCO is a "partner," why am i being overcharged? I believe Carshield/ Autoshield is responsible to reimburse all except my deductible. When I went to pickup my vehicle, there was a Car shield advertisement display right in the middle of the customer counter. A big ole smiling Ice Tea and all the information about proudly partnering with AAMCO. While I am thankful that I had coverage, EVERYTHING they advertise says all you have to pay is a deductible. If I held to that, I wouldn't have been able to get my vehicle back. Interestingly, the transmission was just replaced in this vehicle (thru Carshield) last spring. It barely outlasted the 12 month warranty. AND the first time it was done, Carshield refused to cover related parts needing removed to get the transmission out. I paid around $400 + my deductible When they have your vehicle torn apart and its 1150 miles from home, I guess they can do this to you. I will also be writing to the company again.
Charles, thank you for taking the time to share such detailed feedback. We truly understand how frustrating this situation must have been, especially while dealing with a major repair far from home.
We’d like to clarify that when a repair facility agrees to be part of our Shield Repair Network, it means they are willing to work with us and accept payment for covered services directly from CarShield. However, it does not necessarily mean that their pricing will always align with our approved rates. This difference can sometimes result in additional out-of-pocket expenses beyond your deductible.
We certainly don’t want you to feel caught off guard, and we appreciate you bringing this to our attention. Please contact our customer service team at 1-800-587-4162 so we can review the specifics of your claim, your contract terms, and provide more clarity regarding the additional charges and how they apply.
Your experience matters to us, and we’d like the opportunity to address your concerns directly.
See the above statement! I didn't have any problems filing a claim, there were no problem with personnel being patient; an knowledgeable advise to guide me through the process.
Thank you so much, Trask, for sharing your experience. We're truly grateful for your trust and committed to providing the same attentive support whenever you need it. Your satisfaction means a lot to us!
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Phil, thank you for sharing your first experience with us—we’re glad to hear the claim process and rental reimbursement went smoothly.
Regarding your feedback, our customers have access to a website called the Shield Repair Network, which helps locate in-network repair facilities based on your zip code. Additionally, our customer service team can access this list and email you nearby shop information to make the process even easier.
If you need anything else, feel free to reach out at 1-800-587-4162.