CarShieldReviews 6,569

The auto company replacing my ignition called in for payment. The rude person on the phone that picked up the phone was sounding like he just got out of bed. He was rude and has no care that the last representative gave the okay for the car to be fixed. When I called to figure out why. The representor sent me his manager that told me no matter what you have to repair your car, because we are not covering the cost. Question? Why do this company pick and choose what they will pay for when they claim they will. Not good. You guys are taking my monthly payments every month. And I keep hitting walls when I am in need for support. Bad business. I will not tell my family to be apart of this fail company. The representatives are rules.

Would like to submit bill and get assistance on refunding repair cost.

Car Shield paid for the repairs just like the contract says but they did not pay for the diagnostic. I feel like they should cover that also because with no diagnostic how would the technician know what to fix

The gal was very knowledgeable and able to help fix the issue.

I take my car to a shop that does Car Shield. I go and drop off my rode. They have it for a few day's. I call up and my car was checked out. I got charged 278 dollars. Just for the diagnostic. Nothing done i have bill to take care of or i cant get my ride. The they tell me what's all wrong. Then if i want it fixed i would have to pay 200 deductible. On top of 278. Then the thing that were wrong you didn't cover. Bs. All of these months paying 97 dollars a month.

I have called several times and nothing has been resolved.

The customer service was great as well as the tow truck service. No problems!

I am not only a customer but a veteran I appreciate so much how the staff treats me.

It helped me so much.
The bill was unexpected and all bills were due.
A life saver

Realize your platinum package covers almost nothing on an automobile engine.

Every time I have to deal with somebody customer service is always friendly knowledgeable and solve my solution

I needed my transmission repaired and they did a great job. I wouldn't be able to make the repairs myself. Thanks again Car Shield.

I have nothing nice to say so I'm not saying anything

I have yet to have to submit a claim on my1998 Dodge RAM Pickup. Given its age, I was pleasantly surprised when they agreed to cover it.under the Gold Plan.

I'm afraid, you never told me I could close the account and take my money. Someone in customer service was saying me that they going to fix it. A supervisor, going to call me. Wait and wait, anyone call me.

It was real easy and convenient and I even had a rental car

I love it when I pay for something and everything goes smoothly from beginning to end. That has happened for me with Car Shield. I paid for the plan and received a copy of it promptly. Monthly I receive a newsletter with easy reading suggestions and ideas. I feel protected with my Car Shied policy.

Car Shied eventually paid for the covered repairs for that I gave them 5 stars, be advised to make sure you read the contract for all the stipulations to get them to pay for the repairs. I had to authorize an engine teardown, Then Car Shield had to have one of their inspectors inspect the engine and decide if the repairs needed were because of negligence on my part. After that I had to submit 12 months' worth of service records with dates and milage on them. All of this took 8 business days or a total of 10 days to complete before they agreed to pay for the parts that needed to be repaired. They did reimburse me for a week's worth of car rental but it took them 14 days to send a check for that. Also, the dealership and the manufacturer recommended that additional parts should be replaced at the same time to avoid having trouble a few weeks or months down the road which I had to pay an additional $1,600 myself because Car Shield didn't consider it necessary to pay for.