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CarShield

4.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.


carshield.com
Saint Peters, United States
+21
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CarShield Reviews Summary

CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,788
This company responds to reviews on average within 1 day

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Massachusetts
1 review
0 helpful votes
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A was a great experience, i dint need to answer any question.

Date of experience: August 18, 2023
Carshield R. — CarShield Rep
over a year old

We are pleased to hear our team was able to answer any questions you had. Thank you again for your time.

Ohio
2 reviews
6 helpful votes
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Conti's garage
August 18, 2023

Christina and i are very appreciative for your services and your staff that is patient and respectful.we pray success for your business and all who work for you.

Date of experience: August 18, 2023
Carshield R. — CarShield Rep
over a year old

We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us.

California
1 review
0 helpful votes
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Maintainance Run.
September 17, 2023

Over all it was good though I really only used the service truly once for towing,, after an over all inspection of my car and some shop testing,,, it was determined that my car had a know manufactures defect and was repaired at not cost to me. So the only thing that was payed for was the towing to the dealership.
Since then, I was forced to cancel the service as economics got the best of me and other priority's came first.
I will keep Car Shield in mind should I need a warranty service contract in the future.

Date of experience: August 18, 2023
Alabama
1 review
0 helpful votes
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Car shield
August 18, 2023

I always have good luck getting a hold of someone friendly.

Date of experience: August 18, 2023
Virginia
1 review
0 helpful votes
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Well Done
August 18, 2023

The agent was very thorough and complete. She did her job well and was very nice.

Date of experience: August 18, 2023
Kentucky
1 review
0 helpful votes
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So far so good.
August 18, 2023

I haven't had to use it yet, but I am sure it is a good reputable company and I look forward to seeing he coverage if needed. Thank you.

Date of experience: August 17, 2023
Colorado
1 review
0 helpful votes
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Car shield is ok
August 18, 2023

I had a car shield account and I had some employment issues they were willing to work with me to help prevent me losing my coverage

Date of experience: August 17, 2023
Washington
2 reviews
0 helpful votes
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Still waiting for refund
September 16, 2023

I am still waiting for my refund. I will bot comment until i receive it

Date of experience: August 17, 2023
Illinois
2 reviews
0 helpful votes
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Mad
September 16, 2023

I have never experienced sure rudeness before in my adult life the with not Car Shield but the company that they are affiliated with. I changed to Endurance.

Date of experience: August 17, 2023
Nevada
1 review
5 helpful votes
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My engine blew up on a desolate highway. I filed a claim and was denied the claim because, "The hole in the piston was caused by excessive fuel "! Whatever that means? Plus they didn't pay for the towing. Unbelievable but now after reading negative comments about this poor excuse of a company it doesn't surprise me now.

Date of experience: August 17, 2023
Michigan
1 review
0 helpful votes
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With out delay
August 17, 2023

Car shield took care of my bill promptly with out delay

Date of experience: August 17, 2023
Texas
1 review
1 helpful vote
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Car shield made a mileage mistake on my contract. There customer service people just want to argue. Went to view contract but site is down. Have two vehicles with them.If this is not resolved i will cancel and go with there competitor.I will only talk to a supervisor my # 430/245/9500 thank you.

Date of experience: August 17, 2023
Arizona
1 review
0 helpful votes
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Great experience
August 17, 2023

Could not ask for a better company I had a vehicle it was over 200,000 miles transmission went out no problem. Yes I had to pay a piece of it which was really $275. That was it. You can only imagine what it would've been for a 2014 Toyota Camry transmission to be replaced without Car Shield. Very thankful.

Date of experience: August 17, 2023
Massachusetts
1 review
0 helpful votes
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Claim not approved
September 16, 2023

I had a breakdown on my car as I was going on vacation. My daughter, who was driving us to the airport, had a breakdown and had our car towed back to F&F Motors, who is one of the approved stations. She requested an estimate so she could discuss the repairs with us. However, F&F never gave her the estimate and so CarShield declined our claim. Very dissatisfied customer!

Date of experience: August 17, 2023
Connecticut
1 review
0 helpful votes
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My transmission began to slip and Car Shield replaced it. New transmission from BMW, $11,500.00 total.

Date of experience: August 17, 2023
Montana
1 review
1 helpful vote
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Oil sensor issue
August 17, 2023

I had to wait two weeks for an appointment with the dealership. Not Car Shields fault. Was approved and repaired in one day. Would have been over $600 dollars but only $100.

Date of experience: August 17, 2023
Virginia
1 review
0 helpful votes
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Response time
August 17, 2023

Response time, Calling Carshield to check on my policy status I was impressed with how Quickly I was able To reach agent who quickly answered all my questions great job

Date of experience: August 17, 2023
Florida
1 review
0 helpful votes
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Exemplary service
August 17, 2023

The first occasion to use your services was easy and fast! You recommended an excellent mechanic, and the work was done in a timely fashion. Thank you.

Date of experience: August 17, 2023
California
1 review
1 helpful vote
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Efficiency
September 16, 2023

I know you have updated your system. I would like to know why you can not complete the process. I am tired of getting calls every month that erroneously tell me the "automated payments" did/did not go through. Perhaps you need a new system or a technician who knows how to fix the problem.

Date of experience: August 17, 2023
Florida
1 review
0 helpful votes
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Great
August 17, 2023

The gal I spoke with was very nice and happy and answered my q

Date of experience: August 17, 2023