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CarShield

4.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.


carshield.com
Saint Peters, United States
+21
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CarShield Reviews Summary

CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,787
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
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Carshield wont fix my problem
September 17, 2023

It turns out i need a headgasket replaced. My car was overheating, all the mechanic was going to do is replace the thermostate. And this minor thing to do and even this was refused.

Date of experience: August 18, 2023
Illinois
1 review
0 helpful votes
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My exsperience with Car Shield.
August 18, 2023

I had a very good experience with this company. They covered the work done on my car.

Date of experience: August 18, 2023
Carshield R. CarShield Rep
over a year old

We’re happy to help. Let us know if you need anything else.

Colorado
1 review
0 helpful votes
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Very professional
August 18, 2023

Very satisfying very informative if I was unsure about anything I called and the customer service was very helpful.

Date of experience: August 18, 2023
Carshield R. CarShield Rep
over a year old

We appreciate your time and we are glad you took the opportunity to protect your vehicle. If you have any questions give us a call!

Virginia
1 review
0 helpful votes
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Great insurance company
August 18, 2023

Repaired my transmission and put me back on the road

Date of experience: August 18, 2023
Carshield R. CarShield Rep
over a year old

We're happy to hear this. Let us know if you need anything else.

Connecticut
1 review
0 helpful votes
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One of a kind, and we'll spent money

GOD BLESS, l love carshield and I been telling others about CAR SHIELD

Date of experience: August 18, 2023
Carshield R. CarShield Rep
over a year old

We appreciate your support. If you have any questions don't hesitate to give us a call!

Ohio
1 review
2 helpful votes
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I got a free lifetime driveline warranty with my new truck and didn't want to pay for a full extend warranty that covered my driveline a second time. I called every warranty company I know of and Car Shield was the ONLY one that would that give me an extended warranty that did not include the driveline. Thus reduced my cost by a lot. They were willing to give me what I needed, not what they think I needed. Thank you for your flexibility.

Date of experience: August 18, 2023
Carshield R. CarShield Rep
over a year old

We’re happy to help. Let us know if you need anything else.

Oregon
1 review
0 helpful votes
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GREAT CUSTOMER SERVICE
August 18, 2023

Calls and questions were answered immediately. Great experience in replacing parts on my jeep very happy that I only had a $140 bill instead of $850. $100 deductible and then tyres had allingnment which is not covered.

Date of experience: August 18, 2023
Carshield R. CarShield Rep
over a year old

We appreciate your time and we are glad you took the opportunity to protect your vehicle. If you have any questions give us a call!

Arkansas
1 review
0 helpful votes
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Carshield experience
August 18, 2023

I really don't have an opinion about car shield at this time. I just recently enrolled in the program and have no experience other than making payments for protection.

Date of experience: August 18, 2023
Carshield R. CarShield Rep
over a year old

We appreciate your support and review. If you have any questions about your policy don't hesitate to give us a call!

Oklahoma
2 reviews
0 helpful votes
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Didn't cover the repair totally.
September 17, 2023

If I knew I'd have to pay portion of my repairs I would have went with a provider that stands on their contracts, not shucks and jibes to keep from paying the bill.

Date of experience: August 18, 2023
Carshield R. CarShield Rep
over a year old

Thank you for your review and we are always here to help. Please give us a call if you need anything else!

Maryland
2 reviews
0 helpful votes
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Tow trucks were great
August 18, 2023

Your towing service management did a good job. My daughter's car had to be towed 2x, first to a Jeep dealership, who said they couldn't look at it until October, and then a mechanic local to her, and they towed it again to that new location.

Date of experience: August 18, 2023
Carshield R. CarShield Rep
over a year old

We appreciate your support and review. If you have any questions about your policy don't hesitate to give us a call!

Georgia
1 review
0 helpful votes
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Motor mount replacement
August 18, 2023

I had a broken motor mount on my Jeep Grand Cherokee, discovered during a routine service.
My repair shop contacted Car Shield on my behalf and shortly thereafter, my broken motor mount
Was replaced. Thank you Car Shield.

Date of experience: August 18, 2023
Carshield R. CarShield Rep
over a year old

We appreciate your time and we are glad you took the opportunity to protect your vehicle. If you have any questions give us a call!

District of Columbia
1 review
0 helpful votes
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Satisfied
August 18, 2023

So far so good.Overall a satisfied customer.Great customer service.Claim processed efficiently and professionally.

Date of experience: August 18, 2023
Carshield R. CarShield Rep
over a year old

We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us

Missouri
1 review
0 helpful votes
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Machanic's on Call
August 18, 2023

From the beginning from the fist call' everything came together to the end

Date of experience: August 18, 2023
Carshield R. CarShield Rep
over a year old

We appreciate your support. If you have any questions don't hesitate to give us a call!

Maryland
3 reviews
0 helpful votes
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Service assistance
August 18, 2023

Representative took the time to review my account and assist with any questions.

Date of experience: August 18, 2023
Carshield R. CarShield Rep
over a year old

We are pleased to hear our team was able to answer any questions you had. Thank you again for your time.

Tennessee
1 review
0 helpful votes
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So far so good.
August 18, 2023

A/C stopped working. The repair shop took care if everything. Found a couple other items that need repaid. Claim paid as it should

Date of experience: August 18, 2023
Carshield R. CarShield Rep
over a year old

We appreciate your time and we are glad you took the opportunity to protect your vehicle. If you have any questions give us a call!

Pennsylvania
1 review
2 helpful votes
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Canceling My Policy
September 17, 2023

I was duped into buying a policy and the guy told me that all the major components were covered and I didn't have to worry about anything. We are on a long trip to a new hospital for my daughters brain, tumor treatment, and the truck breaks down twice and twice I'm told by CarShield it's not covered leaving us stranded and now she's late. Getting chemo this month. I will never have anything to do with his company again.

Date of experience: August 18, 2023
Carshield R. CarShield Rep
over a year old

We apologize if you feel this way. We do go over what is covered with you on the initial phone call and also send you the policy.

Even though we are sorry to see you go as a customer, we hope you keep us in mind for the future. If there is anything more we can do for you, please give us a call.

Texas
1 review
0 helpful votes
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Good company
August 18, 2023

Never had to use my coverage, but when I had to cancel due to total loss, Carshield was fair about the refund on payments I was making. Will definitely be back if I need coverage on another car!

Date of experience: August 18, 2023
Carshield R. CarShield Rep
over a year old

Even though we are sorry to see you go as a customer, we hope you keep us in mind for the future. If there is anything more we can do for you, please give us a call.

Oregon
2 reviews
1 helpful vote
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I sold my vehicle and needed to cancel the extended warranty. I contacted Car Shield, spoke with a service representative, followed her instructions regarding an email that would be forthcoming, and she immediately refunded the portion of that month's payment that was due. She informed me if I had an additional refund coming that was over $500 it would come in a check. Within a few weeks, I received a generous refund since I had not made any claims. I would recommend this company, and I will certainly use them again.

Date of experience: August 18, 2023
Carshield R. CarShield Rep
over a year old

We appreciate your support. If you have any questions don't hesitate to give us a call!

Florida
2 reviews
0 helpful votes
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Transmission replacement
August 18, 2023

Service was provided in accordance with contract. American Car shield rep communication with the vendor selected to provide the service need improvement.

Date of experience: August 18, 2023
Carshield R. CarShield Rep
over a year old

We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us.

Pennsylvania
1 review
0 helpful votes
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I have never used it yet
September 17, 2023

I called to set up a different payment plan Very satisfied with that!

Date of experience: August 18, 2023
Carshield R. CarShield Rep
over a year old

We’re happy to help. Let us know if you need anything else.