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CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
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It turns out i need a headgasket replaced. My car was overheating, all the mechanic was going to do is replace the thermostate. And this minor thing to do and even this was refused.
I had a very good experience with this company. They covered the work done on my car.
Very satisfying very informative if I was unsure about anything I called and the customer service was very helpful.
We appreciate your time and we are glad you took the opportunity to protect your vehicle. If you have any questions give us a call!
We're happy to hear this. Let us know if you need anything else.
One of a kind, and we'll spent money
GOD BLESS, l love carshield and I been telling others about CAR SHIELD
We appreciate your support. If you have any questions don't hesitate to give us a call!
I got a free lifetime driveline warranty with my new truck and didn't want to pay for a full extend warranty that covered my driveline a second time. I called every warranty company I know of and Car Shield was the ONLY one that would that give me an extended warranty that did not include the driveline. Thus reduced my cost by a lot. They were willing to give me what I needed, not what they think I needed. Thank you for your flexibility.
We’re happy to help. Let us know if you need anything else.
Calls and questions were answered immediately. Great experience in replacing parts on my jeep very happy that I only had a $140 bill instead of $850. $100 deductible and then tyres had allingnment which is not covered.
We appreciate your time and we are glad you took the opportunity to protect your vehicle. If you have any questions give us a call!
I really don't have an opinion about car shield at this time. I just recently enrolled in the program and have no experience other than making payments for protection.
We appreciate your support and review. If you have any questions about your policy don't hesitate to give us a call!
If I knew I'd have to pay portion of my repairs I would have went with a provider that stands on their contracts, not shucks and jibes to keep from paying the bill.
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
Your towing service management did a good job. My daughter's car had to be towed 2x, first to a Jeep dealership, who said they couldn't look at it until October, and then a mechanic local to her, and they towed it again to that new location.
We appreciate your support and review. If you have any questions about your policy don't hesitate to give us a call!
I had a broken motor mount on my Jeep Grand Cherokee, discovered during a routine service.
My repair shop contacted Car Shield on my behalf and shortly thereafter, my broken motor mount
Was replaced. Thank you Car Shield.
We appreciate your time and we are glad you took the opportunity to protect your vehicle. If you have any questions give us a call!
So far so good.Overall a satisfied customer.Great customer service.Claim processed efficiently and professionally.
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us
From the beginning from the fist call' everything came together to the end
We appreciate your support. If you have any questions don't hesitate to give us a call!
Representative took the time to review my account and assist with any questions.
We are pleased to hear our team was able to answer any questions you had. Thank you again for your time.
A/C stopped working. The repair shop took care if everything. Found a couple other items that need repaid. Claim paid as it should
We appreciate your time and we are glad you took the opportunity to protect your vehicle. If you have any questions give us a call!
I was duped into buying a policy and the guy told me that all the major components were covered and I didn't have to worry about anything. We are on a long trip to a new hospital for my daughters brain, tumor treatment, and the truck breaks down twice and twice I'm told by CarShield it's not covered leaving us stranded and now she's late. Getting chemo this month. I will never have anything to do with his company again.
We apologize if you feel this way. We do go over what is covered with you on the initial phone call and also send you the policy.
Even though we are sorry to see you go as a customer, we hope you keep us in mind for the future. If there is anything more we can do for you, please give us a call.
Never had to use my coverage, but when I had to cancel due to total loss, Carshield was fair about the refund on payments I was making. Will definitely be back if I need coverage on another car!
Even though we are sorry to see you go as a customer, we hope you keep us in mind for the future. If there is anything more we can do for you, please give us a call.
I sold my vehicle and needed to cancel the extended warranty. I contacted Car Shield, spoke with a service representative, followed her instructions regarding an email that would be forthcoming, and she immediately refunded the portion of that month's payment that was due. She informed me if I had an additional refund coming that was over $500 it would come in a check. Within a few weeks, I received a generous refund since I had not made any claims. I would recommend this company, and I will certainly use them again.
We appreciate your support. If you have any questions don't hesitate to give us a call!
Service was provided in accordance with contract. American Car shield rep communication with the vendor selected to provide the service need improvement.
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us.
I called to set up a different payment plan Very satisfied with that!
We’re happy to help. Let us know if you need anything else.
Answer: It's affordable, excellent customer service, and efficient claim precessing!
Answer: Great question! Please give us a call and we can answer any questions you may have!
Answer: Carchex & endurance. But beware if any car warranty!
Answer: Car Shield only SELLS the policies. American Auto Warranty is the company that administers is the warranty. BBB grades them an 'F' rating & I agree.
Answer: That depends on the level of coverage that your vehicle qualifies for at the time you set up coverage. Give us a call with your VIN and mileage and we would be more than happy to go over that with you!


We’re happy to help. Let us know if you need anything else.