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CarShieldReviews 6,443

4.3

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From the business

CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.


carshield.com
Saint Peters, United States
+21
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CarShield Reviews Summary

CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

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California
1 review
0 helpful votes
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It was informative
August 20, 2023

I appreciate the representative she was very nice and professional

Date of experience: August 20, 2023
Carshield R. — CarShield Rep
over a year old

We are pleased to hear our team was able to answer any questions you had. Thank you again for your time.

Missouri
1 review
0 helpful votes
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Customer service
August 20, 2023

Excellent customer service got all what I needed a woman was very nice very practical extremely helpful thank you very much for all your help

Date of experience: August 20, 2023
Carshield R. — CarShield Rep
over a year old

We are pleased to hear our team was able to answer any questions you had. Thank you again for your time.

Texas
1 review
0 helpful votes
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Satisfy
August 20, 2023

Car Shield has the best after market vehicle warranty, for the value of my vehicles, on the dollar. I wish Car Shield, was offered in all states.

Date of experience: August 20, 2023
Carshield R. — CarShield Rep
over a year old

Thank you for your review and we are always here to help. Please give us a call if you need anything else!

Hawaii
1 review
0 helpful votes
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Other extended warranty companies offer much more coverage of so many more parts. This one, I am always being denied coverage

Date of experience: August 19, 2023
Carshield R. — CarShield Rep
over a year old

We're sorry to hear this. It is unfortunate when a needed repair isn't listed for coverage on your policy. Hopefully we can help you on the next one!

Arizona
1 review
0 helpful votes
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Excellent warranty company
August 19, 2023

My air-conditioned in my car went out and I reached out to car shield and they was all on top of this matter. They recommended local shops in my area and suggested the shops that in their respective experience that they have worked with that provide great mechanical services.

Date of experience: August 19, 2023
Carshield R. — CarShield Rep
over a year old

We appreciate your support and review. If you have any questions about your policy don't hesitate to give us a call!

New York
1 review
0 helpful votes
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Friendly and Fast
August 19, 2023

Any questions or concerns always addressed by a friendly voice quickly.

Date of experience: August 19, 2023
Carshield R. — CarShield Rep
over a year old

We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us.

Pennsylvania
1 review
0 helpful votes
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Great reliable company
August 19, 2023

Car Shields company is so reliable and their employees are so nice. They were on top of my needs immediately.

Date of experience: August 19, 2023
Carshield R. — CarShield Rep
over a year old

We appreciate your support and review. If you have any questions about your policy don't hesitate to give us a call!

Washington
1 review
0 helpful votes
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Carshield is the Awesome!
August 19, 2023

Carshield has always come through. They have helped me same lots of money. They are awesome! I am very happy that I followed through with the TV ad and bought into their program. I tell everyone I know who need to replace their warranty to check out Carshield and let them know how Carshield has helped me save.

Date of experience: August 19, 2023
Carshield R. — CarShield Rep
over a year old

We appreciate your time and we are glad you took the opportunity to protect your vehicle. If you have any questions give us a call!

Oregon
1 review
0 helpful votes
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Payment
August 19, 2023

Was n is always good. Helpful n pleasant. Knowledgeable too

Date of experience: August 19, 2023
Carshield R. — CarShield Rep
over a year old

Thank you for your time and review. If you have any questions give us a call!

Massachusetts
1 review
0 helpful votes
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Pressured Customer Service
September 18, 2023

Customer service representatives are in need of appropriate customer relations training where the customer doesn't feel his/her own autonomy. I told the representative, I was calling to cancel the policy and his answer was "no"

Date of experience: August 19, 2023
Carshield R. — CarShield Rep
over a year old

We're definitely sorry to see you go and appreciate your time to leave a review. If you ever want a start back up with us, we're just a phone call away!

Texas
1 review
0 helpful votes
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I'm in good hands with CarShield! I have been a customer for years and have a peace of mind that when something happens to my vehicle CarShield will be there.

Date of experience: August 19, 2023
Carshield R. — CarShield Rep
over a year old

We appreciate your support and review. If you have any questions about your policy don't hesitate to give us a call!

Oklahoma
1 review
0 helpful votes
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Excellent 2nd Insurance
August 19, 2023

Responds immediately and efficiently Works very well with any auto shop I pick to fix my car

Date of experience: August 19, 2023
Carshield R. — CarShield Rep
over a year old

Thank you for your review and we are always here to help. Please give us a call if you need anything else!

Texas
1 review
0 helpful votes
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Car Shield saved me so much money!
August 18, 2023

My 2017 vehicle came with no warranty coverage of any kind nor could I purchase extended coverage through the dealership. I called Car Shield and they set me up with the best plan and it was affordable for me because I know how unexpected car repairs can be so costly. Well, a few months later I suddenly experienced issues while driving. Car Shield told me where to take it in my area and the mechanic fixed my vehicle in 1 day! It wasn't cheap either. Parts and labor was over $2,000 but Car Shield covered all of it except my $100 deductible! I am very pleased with Car Shield.

Date of experience: August 18, 2023
Carshield R. — CarShield Rep
over a year old

We’re happy to help. Let us know if you need anything else.

Texas
1 review
0 helpful votes
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Totally disappointed how everything was handel. Not what I was expecting from car shield.

Date of experience: August 18, 2023
Carshield R. — CarShield Rep
over a year old

We do apologize you feel this way. We at CarShield have little to no control over the claims, shop process, or the administrators' decision. We are, however, always willing to explain the coverage details or help you with any of your Customer Service needs.

Virginia
1 review
0 helpful votes
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I dropped the car off at the dealership to be serviced and gave them the information for Car Shield. They did all the rest! I did not have to make any calls or answer any other questions. The repairs were completed and I paid my deductible. So easy!

Date of experience: August 18, 2023
Carshield R. — CarShield Rep
over a year old

We are pleased to hear our team was able to answer any questions you had. Thank you again for your time.

Virginia
1 review
0 helpful votes
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Caught without my battery booster
August 18, 2023

The store closed couldn't purchase a battery booster.I lent my jumper cables to my neighbor and forgot to put another set back in the car. I area was lucky it broke down in town and at Walmart. Live in farm country could of been alot worst if happened at my house. Thanks to customer service found someone and was on the road home in 30 minutes. Thank You

Date of experience: August 18, 2023
Carshield R. — CarShield Rep
over a year old

Thank you for your review and we are always here to help. Please give us a call if you need anything else!

North Carolina
4 reviews
0 helpful votes
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Not happy with the svc. I thought you would at least pay for the diagnostic

Date of experience: August 18, 2023
Texas
1 review
0 helpful votes
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Carshield wont fix my problem
September 17, 2023

It turns out i need a headgasket replaced. My car was overheating, all the mechanic was going to do is replace the thermostate. And this minor thing to do and even this was refused.

Date of experience: August 18, 2023
Illinois
1 review
0 helpful votes
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My exsperience with Car Shield.
August 18, 2023

I had a very good experience with this company. They covered the work done on my car.

Date of experience: August 18, 2023
Carshield R. — CarShield Rep
over a year old

We’re happy to help. Let us know if you need anything else.

Colorado
1 review
0 helpful votes
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Very professional
August 18, 2023

Very satisfying very informative if I was unsure about anything I called and the customer service was very helpful.

Date of experience: August 18, 2023
Carshield R. — CarShield Rep
over a year old

We appreciate your time and we are glad you took the opportunity to protect your vehicle. If you have any questions give us a call!