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CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
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I appreciate the representative she was very nice and professional
Excellent customer service got all what I needed a woman was very nice very practical extremely helpful thank you very much for all your help
We are pleased to hear our team was able to answer any questions you had. Thank you again for your time.
Car Shield has the best after market vehicle warranty, for the value of my vehicles, on the dollar. I wish Car Shield, was offered in all states.
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
Other extended warranty companies offer much more coverage of so many more parts. This one, I am always being denied coverage
We're sorry to hear this. It is unfortunate when a needed repair isn't listed for coverage on your policy. Hopefully we can help you on the next one!
My air-conditioned in my car went out and I reached out to car shield and they was all on top of this matter. They recommended local shops in my area and suggested the shops that in their respective experience that they have worked with that provide great mechanical services.
We appreciate your support and review. If you have any questions about your policy don't hesitate to give us a call!
Any questions or concerns always addressed by a friendly voice quickly.
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us.
Car Shields company is so reliable and their employees are so nice. They were on top of my needs immediately.
We appreciate your support and review. If you have any questions about your policy don't hesitate to give us a call!
Carshield has always come through. They have helped me same lots of money. They are awesome! I am very happy that I followed through with the TV ad and bought into their program. I tell everyone I know who need to replace their warranty to check out Carshield and let them know how Carshield has helped me save.
We appreciate your time and we are glad you took the opportunity to protect your vehicle. If you have any questions give us a call!
Was n is always good. Helpful n pleasant. Knowledgeable too
Thank you for your time and review. If you have any questions give us a call!
Customer service representatives are in need of appropriate customer relations training where the customer doesn't feel his/her own autonomy. I told the representative, I was calling to cancel the policy and his answer was "no"
We're definitely sorry to see you go and appreciate your time to leave a review. If you ever want a start back up with us, we're just a phone call away!
I'm in good hands with CarShield! I have been a customer for years and have a peace of mind that when something happens to my vehicle CarShield will be there.
We appreciate your support and review. If you have any questions about your policy don't hesitate to give us a call!
Responds immediately and efficiently Works very well with any auto shop I pick to fix my car
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
My 2017 vehicle came with no warranty coverage of any kind nor could I purchase extended coverage through the dealership. I called Car Shield and they set me up with the best plan and it was affordable for me because I know how unexpected car repairs can be so costly. Well, a few months later I suddenly experienced issues while driving. Car Shield told me where to take it in my area and the mechanic fixed my vehicle in 1 day! It wasn't cheap either. Parts and labor was over $2,000 but Car Shield covered all of it except my $100 deductible! I am very pleased with Car Shield.
We’re happy to help. Let us know if you need anything else.
Totally disappointed how everything was handel. Not what I was expecting from car shield.
We do apologize you feel this way. We at CarShield have little to no control over the claims, shop process, or the administrators' decision. We are, however, always willing to explain the coverage details or help you with any of your Customer Service needs.
I dropped the car off at the dealership to be serviced and gave them the information for Car Shield. They did all the rest! I did not have to make any calls or answer any other questions. The repairs were completed and I paid my deductible. So easy!
We are pleased to hear our team was able to answer any questions you had. Thank you again for your time.
The store closed couldn't purchase a battery booster.I lent my jumper cables to my neighbor and forgot to put another set back in the car. I area was lucky it broke down in town and at Walmart. Live in farm country could of been alot worst if happened at my house. Thanks to customer service found someone and was on the road home in 30 minutes. Thank You
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
It turns out i need a headgasket replaced. My car was overheating, all the mechanic was going to do is replace the thermostate. And this minor thing to do and even this was refused.
I had a very good experience with this company. They covered the work done on my car.
We’re happy to help. Let us know if you need anything else.
Very satisfying very informative if I was unsure about anything I called and the customer service was very helpful.
We appreciate your time and we are glad you took the opportunity to protect your vehicle. If you have any questions give us a call!
Answer: It's affordable, excellent customer service, and efficient claim precessing!
Answer: Great question! Please give us a call and we can answer any questions you may have!
Answer: Carchex & endurance. But beware if any car warranty!
Answer: Car Shield only SELLS the policies. American Auto Warranty is the company that administers is the warranty. BBB grades them an 'F' rating & I agree.
Answer: That depends on the level of coverage that your vehicle qualifies for at the time you set up coverage. Give us a call with your VIN and mileage and we would be more than happy to go over that with you!
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We are pleased to hear our team was able to answer any questions you had. Thank you again for your time.