On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
My experience with the Service representative was was good. The pricing was great. I would recommend it to anyone who wants good coverage on their cars.
A good experience. Just like the commercials. I was shocked when they told me what I have to pay before I can pick up my car. Car shield is no fake.
We're happy to hear this. Let us know if you need anything else.
Car Shield took care of the repairs without batting a eye. No problems with the service department accepting Car Shield!
We’re happy to help. Let us know if you need anything else.
My plan says that it covers but the last time I had to have a tow, they used an outside towing company and I had to pay another company.
We apologize if you feel this way. We do go over what is covered with you on the initial phone call and also send you the policy. Looks like our administrator paid quite a bit on your repair. Let us know if you have any questions or concerns.
Awesome service fast and reliable and easy. The best service
Thank you for your time and review. If you have any questions give us a call!
Awesome no comments. And explain me the details on how work should be done at the dealership.
We appreciate your time and we are glad you took the opportunity to protect your vehicle. If you have any questions give us a call!
CarShield responded to Claim within one day. Any changes or disagreements with the claims was communicated directly with me. Causing no delays with shipping parts or installation. Thank you CarShield!
We're happy to hear this. Let us know if you need anything else.
Thank you for your review. Glad to see our customer service was able to help you out so quickly. Please contact us if you have any other questions.
Car shield was there like they said they would be...great job thanks
We appreciate your support. If you have any questions don't hesitate to give us a call!
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us.
I'm so glad I decided to go with Car Shield for an extended warranty. They have been so helpful with all of the repairs I've needed.
We are pleased to hear our team was able to answer any questions you had. Thank you again for your time.
The customer service representative was very helpful and pleasant, and got me back on the road in a very short time.
Thank you for your review. Glad to see our customer service was able to help you out so quickly. Please contact us if you have any other questions.
They referred me to a shop that works with them and it was easy getting my automobile fixed
We appreciate your time and we are glad you took the opportunity to protect your vehicle. If you have any questions give us a call!
You screwed me out of my disability money, You have your agents LIE and then you do not cover what the agent sold me. You will have bad carma for what you do to disabled old veterans SHAME SHAME SHAME
Even though we are sorry to see you go as a customer, we hope you keep us in mind for the future. If there is anything more we can do for you, please give us a call.
I had a problem with my tire monitoring system.
I talk to carshield for the first time. They were prompt,
Courteous, informative, and help. They solved my problem. I paid my Deductible and they fixed it! They are a good cooperative company. I am very glad that my wife and I decided to go with car shield...
We appreciate your support. If you have any questions don't hesitate to give us a call!
Broke down in Rockville MD on the way to Newark Airport. Nissan dealer repaired the car.
David, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
Had a trans issue, few weeks later, I had to return again, for a trans issue. Had to pay the deductible again?!? Still having a shift in 1st gear issue. Will need to return but not wanting to pay the deductible AGAIN
We appreciate your time and we are glad you took the opportunity to protect your vehicle. If you have any questions give us a call!
Engine light came on took vehicle back to dealer to get repaired and Car Shield handled it from there!
We're happy to hear this. Let us know if you need anything else.
We’re happy to help. Let us know if you need anything else.
We're sorry to hear this. It is unfortunate when a needed repair isn't listed for coverage on your policy. Hopefully we can help you on the next one!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for the review and welcome to CarShield! Thank you for choosing us! We want to make sure you're completely satisfied with your policy, so please contact us with any questions or concerns you may have regarding your coverage.