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CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
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The experience was excellent as long as the easy-to-follow process on informing Car Shield of the repair necessary they will take care of you as long as follow the warranty stipulations. There are very respectful of your repair needs and as promised will work with an approved repair facility. It went very smoothly and had my vehicle repaired in a reasonable
My transmission went out on my vehicle. I took it to the dealership who contacted Car Shield and they were very prompt in sending someone to check on the claim. My vehicle was approved for repair and they were prompt in paying the dealership. Very professional experience.
We’re happy to help. Let us know if you need anything else.
Everyone was friendly and professional. The claim was processed in a timely manner I personally thought more would have been paid on their part but it is what it is
We do apologize you feel this way. We at CarShield have little to no control over the claims, shop process, or the administrators' decision. We are, however, always willing to explain the coverage details or help you with any of your Customer Service needs.
Iit took way to long I'm car savvy Also a rebuilt is very if with all the electronics A new transmission is better I noticed a difference right away Also the first shift is very rough from the first shift I'm thinking of dropping CS and buying a new trans myself
Sorry to hear there may have been confusion about your coverage. Give us a call sometime and we can go over your policy and answer any questions you have.
They always answer any questions I might have. They are very knowledgeable and helpful.
Thank you for your time and review. If you have any questions give us a call!
One time I had to send my car to the dealership and the tow truck company told me I had to pay $80.00 out of my pocket. So I had to use my auto insurance coverage to get my car towed to the dealership. And after the repair was completed I had to $75.00 more plus the $100.00 deductable.
That is unfortunate and we’re sorry we couldn't help. We can only cover the parts listed on your policy. Hopefully, we can help with your next repair.
HUGE SCAM! Just research the Better Business Bureau Customer Service is rude! They find reasons not to cover vehicle
Looks like you are still have a policy with us. If there is anything more we can do for you, please give us a call.
Car Shield paid zero dollars on claim that was submitted
That is unfortunate and we’re sorry we couldn't help. We can only cover the parts listed on your policy. Hopefully, we can help with your next repair.
Services were rendered professionally. They handled my concern with dignity and help me solved the problem.
Thank you for your time and review. If you have any questions give us a call!
It's always been a pleasure working with Car Shield.
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us.
Poor and robbed, was lied to when I filed a claim found out about the lies CarShield pass to get people in the company I will not pass on a good name to others about your company
Even though we are sorry to see you go as a customer, we hope you keep us in mind for the future. If there is anything more we can do for you, please give us a call.
My car had been in the shop for 2 weeks. I still have no idea of your covering the repair & I still have no rental car. The shop said they sent you everything you wanted. You say the shop did not send it. All I know is I have no car to get around with & I can not get an answer from eather of you.
We, at CarShield, have little to no control over the decision of your claims. That is up to the administrator of the account. We are always happy to explain your coverage details and assist in any customer service needs, however.
They are #2, Endure is #1! They only use their parts, never explained! Rental car, you can't get one only for shipping if one day, repair 1 day. So one day rental even if your car is in longer in line for repairs! Even if the repair place needs longer to repair as many are on the repair list for them worthless! They are a 3rd part warranty program, Endure is not! 3rd party is not good! You can't cancel ahead of time, so you have to call back 3 days before your payment is due! I would not recommend them! Call Endure, it might be a bit more but in the end you are coming out way ahead!
We're definitely sorry to see you go and appreciate your time to leave a review. If you ever want a start back up with us, we're just a phone call away!
I had a great experience with them.They did everything they said they would and they paid everything for my air conditioning to get fixed.I highly recommend. Thank you Carshield.
We're happy to hear this. Let us know if you need anything else.
To date, Car Shiels has provided support for any and all of my car repairs.
We’re happy to help. Let us know if you need anything else.
The staff I spoke with were very knowledgeable and professional while maintaining their personalities and loyalty for what they were promoting.
Thank you for your time and review. If you have any questions give us a call!
Initially my jeep went in for the timing chain to be changed. I did receive a call from carshield letting me know what the cost was and what I had to pay out of pocket. That was the only time I heard from them. I had to constantly call them and my mechanic to find out what was going on with my jeep. My mechanic let me know that I needed an engine and how much it would be. I called carshield to see if they were aware of this and they told me they were aware gave me pricing but never asked if I was okay with the out of pocket cost. The mechanic already ordered parts and took the old engine out before I approved anything. When it was time for me to pick up my vehicle I called carshield and my mechanic to make sure we were all on one accord with the price. Carshield gave me the total but didn't include the taxes I had to pay which caused confusion between the mechanic and I. Communication was horrible. I had to constantly call in to find out what was going on with my vehicle.
We appreciate your time and we are glad you took the opportunity to protect your vehicle. If you have any questions give us a call!
A little rocky to start, but the dealership and Car Shield worked it out. Very satisfied with results.
We appreciate your support and review. If you have any questions about your policy don't hesitate to give us a call!
My vehicle was in need of repair. Much to my surprise Car Shield provided as advertised the needed repair work! With the exception of some delays with the service shop I went to it or should I say my experience with Car Shield was great!
We’re happy to help. Let us know if you need anything else.
The agent was so kind and helped me with the monthly payment dates, due the way I get paid.
We are pleased to hear our team was able to answer any questions you had. Thank you again for your time.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We’re happy to help. Let us know if you need anything else.