On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Very satisfied with their service, the got my claim right away without no hisitation!
Good price and awesome customer service!
All I did was change vehicles that needed to be covered. Original vehicle was used as a trade in for a new suv.
Even though we are sorry to see you go as a customer, we hope you keep us in mind for the future. If there is anything more we can do for you, please give us a call.
I had to pay extra outa of my pocket,that car sheild wouldn't cover for my repairs. And they didn't inform me about it,before repairs were even started,so that I could get my car back.
We apologize if you feel this way. We do go over what is covered with you on the initial phone call and also send you the policy.
I would absolutely recommend car shield. They are a great company with great customer service. They make it easy to file a claim and so helpful and knowledgeable.
Thank you for the kind words. We are pleased to hear you found our service helpful! If you have any other questions, don't hesitate to contact us.
Stuck and no batteries from your company. Customer service was very nice.
We're sorry to hear this. It is unfortunate when a needed repair isn't listed for coverage on your policy. Hopefully we can help you on the next one!
I've been lucky (knock on wood) to not have to use my car shield policy. But it comforts me knowing that if something does happen. I have coverage for all the major components of my car
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
Title pretty much covers my experience. Car Shield wasn't there when needed. It is highly unlikely I will ever receive a portion of the premiums paid over the years.
That is unfortunate and we’re sorry we couldn't help. We can only cover the parts listed on your policy. Hopefully, we can help with your next repair.
Car Shield worked very quickly with my mechanic. I experienced no delay in getting my work done on time and properly.
We appreciate your support. If you have any questions don't hesitate to give us a call!
The agents of helped me was very knowledgeable and picked up what I was telling her was my issue. I am totally satisfied as my issue has been totally resolved.
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
Every time I needed an expensive repair I was told that is was maintenance and not covered.
We're sorry to hear this. It is unfortunate when a needed repair isn't listed for coverage on your policy. Hopefully we can help you on the next one!
Everything went pretty well took longer then I wanted. But overall it went well.
We appreciate your time and we are glad you took the opportunity to protect your vehicle. If you have any questions give us a call!
Dropped car off, received rental, care was repaired. Received call when I could pick car up and what I owed. Car shield paid the rest. Happy with car shield.
We’re happy to help. Let us know if you need anything else.
I filed a claim on my vehicle. I was made to feel like it was my fault my vehicle broke down at least 3 times. I had to prove to the administrator that I had nothing to do with my car breaking down. The experience took at least a month and I still don't have my vehicle. I was told I couldn't get a rental vehicle because I had used all my funds for the claim. I canceled my policy and will never go back. Maybe I'll try Ensurance.
Even though we are sorry to see you go as a customer, we hope you keep us in mind for the future. If there is anything more we can do for you, please give us a call.
My representative was very polite, knowledgeable and patient in answering my questions and concerns.
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us.
Some of the sencers are not covered and some of the suspension was not covered! Other than that. I like car shield!
We appreciate your time and we are glad you took the opportunity to protect your vehicle. If you have any questions give us a call!
The mechanic still hasn't been paid for labor also you guys only paid 254 for the pump and he paid 295. I paid for the cluster. You guys owe the shop around 250 dollars.
We do apologize you feel this way. We at CarShield have little to no control over the claims, shop process, or the administrators' decision. We are, however, always willing to explain the coverage details or help you with any of your Customer Service needs.
My transmission went out and car shield replaced it all I had to pay was my co pay.
Thank you for your time and review. If you have any questions give us a call!
I paid monthly for a long time and was never able
To get anything fixed thru Car Shield for 1 reason or
Another. So I cancelled.
Even though we are sorry to see you go as a customer, we hope you keep us in mind for the future. If there is anything more we can do for you, please give us a call.
I hope my review will be warning for people carshield it's BAD BAD company don't work with them because they are lier's and never stud what they say they are good to take your money telling you all kinds of lies that you can take your car any car service senter that they don't have any problems to fix your car if it broke but when you need to get your car fix then your problem start carshield will try to do anything to not paying for service if you don't believe just ask your car dealer they're will tell you I have 2014 Mercedes and I need to service my car and I take to Mercedes and when I tell them I have carshield they said they don't work with them because they never pay and when I call carshield they give me the pep boys address that carshield only works with them and when I getting contract with them they said they work with any service so like I said they are LIER'S so my car sitting in pep boys 25 days and it nothing have been done it's so sad that I have to give carshield a star for writing a review I would give them --0 star
PS I will post something to ICE-T to let him know that he supports BAD company
We are always happy to explain your coverage details and assist in any customer service needs, however. We, at CarShield, have little to no control over the decision of your claims. That is up to the administrator of the account.
My experience to date is setting up my warranty before my manufacturer's warranty expired. That was simple and free of pressure. I experienced one engine problem before my manufacturer's warranty expired (it would have cost more than $6,000), that convinced me that I needed to get coverage for anything major into the future. And there you were. The plan is clear and covers all the big problems that could occur.
We’re happy to help. Let us know if you need anything else.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Even though we are sorry to see you go as a customer, we hope you keep us in mind for the future. If there is anything more we can do for you, please give us a call.