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CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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All I had this time were questions about coverage. In the past C/S has paid a couple of repair claims for us, which was a lifesaver! This time I spoke directly with an agent and felt treated very well by a patient, thorough and professional lady. I am a happy camper!
Spoke to Clayton, he was kind, much better than what I had gotten. He listened, expressed empathy and I felt heard
Even though we are sorry to see you go as a customer, we hope you keep us in mind for the future. If there is anything more we can do for you, please give us a call.
They responded very quickly to my mechanic and had very good communication.
We're happy to hear this. Let us know if you need anything else.
Very good customer service, they answered all my questions that I was concerned about. Went the items that I needed work to be done and advised if it was covered or not.
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us.
The experience with car shield has been great I have no issues no complaints or any of that sort.
We appreciate your support and review. If you have any questions about your policy don't hesitate to give us a call!
Carshield has great customer service and truly seems to care.
When my car broke down, they were very sensitive to my safety
And getting the attention i needed.
Thank you for the kind words. We are pleased to hear you found our service helpful! If you have any other questions, don't hesitate to contact us.
Had to move my payment out a few days. The person I spoke to was very nice and helped me take care of the problem
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
Well excellent experienced person helping described insurance
Thank you for your time and review. If you have any questions give us a call!
The customer service representative I spoke with was very patient with all my questions and very helpful
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us.
I had a few problems in a short time and they covered it up for my car and I only spent $100 to fixes it's very good to have CarShield.
We appreciate your time and we are glad you took the opportunity to protect your vehicle. If you have any questions give us a call!
Staff was knowledgeabole and effiecient. However, I would have preferred a totally automated process for making a payment. Also, I never received the email confirmation of the payment.
Thank you for your review. Glad to see our customer service was able to help you out so quickly. Please contact us if you have any other questions.
I am pleased how easy it was to file a claim. Customer service answered all my questions!
Spoke to customer service with an issue I had concerning my payment information and billing address. The lady I spoke with was very helpful and very professional and courteous. I would highly recommend Car Shield to my family and friends.
Took several transfers, but the people were kind and professional.
I'll let u know after my truck get fixed so approve my transmission work and I'll definitely get back witcha
Well something happened with my car after diagnosis was given and after they found out I needed an engine they denied my claimed and nothing happened cause prior shop recommendations was an engine but shop owner recommendations was a head gasket however that wasn't the case so because of this they decided my claims
We apologize if you feel this way. We do go over what is covered with you on the initial phone call and also send you the policy.
Quick response for claim and repair. Satisfied with customer service representative helpfulness and pleasant manner
We’re happy to help. Let us know if you need anything else.
It was good, BUT I still have NOT received my indeficatin card to carry in my car in case of an accident or whatever!
Thank you for your time and review. If you have any questions give us a call!
Staff was very friendly and very knowledgeable with all aspects of the services that were provided
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
This was my first experience using this company. They responded with no drama in the entire transaction. The repair shop got what they needed in a timely manner. I highly recommend this life saver. I have confidence in this process and the piece of mind it gives me
We’re happy to help. Let us know if you need anything else.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We appreciate your support. If you have any questions don't hesitate to give us a call!