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CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
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Understand inquiry and addressed it appropriately. Answered all concerns
It taken a working days to approve my transmission. In the mean time, I'm walking. Hitch. Hiking backwards shouldn't follow it.
Sorry to hear there may have been confusion about your coverage. Give us a call sometime and we can go over your policy and answer any questions you have.
They are always very pleasant when i call.whenever i call the representatives to get a wrecker to pull my car in to the shop.and am very please with the service that you all say you will give.this company save me some money.
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
Customer service was good, but none of the good mechanics accepted or worked with CarShield.
Sorry you’re having trouble finding a local repair shop that accepts our coverage. Some shops refuse to take our coverage, however it is not for the reasons you may think. Some shops refuse to take any outside coverage because they want to be in charge of their own prices. There is a nationally recognized labor guide that tells repair facilities what to charge for what services and things like that. But it's up to each individual shop whether or not they want to follow it. With coverage like ours, we keep shops from overcharging our customers and shops don't always like that. We’re happy to stand on our record of servicing over 2 million customers over our 18 years in business. Not to mention our claims department pays out over $5 million in claims every month. If you need help finding other shops in your area, please give us a call.
My experience was fantastic, the agents really kept me informed on everything, and they sent all the information that I needed and kept me in the loop with the process, much appreciated!
Thank you for your time and review. If you have any questions give us a call!
Just in beginning of a claim so will keep u up dated on how it turns out
We appreciate your support and review. If you have any questions about your policy don't hesitate to give us a call!
Very easy to join and all questions answered. Very good price. Customer service was so very helpful.
Thank you for your time and review. If you have any questions give us a call!
No problem, no problem, no problem, no problem, no problem,
We appreciate your support. If you have any questions don't hesitate to give us a call!
Took our car in for oil change and the mechanic found a leaky seal, made appointment and the service shop contacted Car Shield for approval. IThe claim was approved. That simple!
We appreciate your support. If you have any questions don't hesitate to give us a call!
First time using it, rep was very helpful in explaining process. Dealer ordered parts and repair done very quick. Definitely recommend policy if your car is off warranty. Thank you Car Shield!
We're happy to hear this. Let us know if you need anything else.
Great customer service and they paid my claim. The whole claim process went smoothly.
We’re happy to help. Let us know if you need anything else.
I took my Mercedes Benz to the Benz's dealership and to my surprise they wouldn't honor my Car Sheild's contract. Before they even looked at my vehicle, I asked them do they honor Car Sheild. They said No! I was upset because I've been paying a monthly payment for a good while now. I wanted to put my other car on the contract and delete the Benz but decided against it, because when I got home I spoke to a Car Sheild customer service representative and she gave me another place to take my Benz. I'm ok now. I didn't get the name of the Rep. Who helped me, but I'm so glad she did! Thank You for caring!
We appreciate your time and we are glad you took the opportunity to protect your vehicle. If you have any questions give us a call!
I had a wonderful experience with car shield no regret about signing up.
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
I've only had one claim for $250.00 and gave it a good but the real test will come when I need a engine replacement because that will cost around $26,000.00
We’re happy to help. Let us know if you need anything else.
I was without a car for almost a month. Auto Shield was questioning the fact my transmission failed so soon after the warranty went into effect. In the end, my transmission was replaced and all is well. I was always treated with respect. Without the delay, this would have been a 5 ***** rating and review.
Thank you for your time and review. If you have any questions give us a call!
Very poor service. They told me they will fix the car. The next day they said they are takung me off the contract. Because of the miles. Very unfair. I guess the price was to much. I have been with carshield a year. This is really sad. I will be filing a complaint
Even though we are sorry to see you go as a customer, we hope you keep us in mind for the future. If there is anything more we can do for you, please give us a call.
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
Never had to use it. Can't describe something that I didn't experience or use.
We appreciate your time and we are glad you took the opportunity to protect your vehicle. If you have any questions give us a call!
I already said customer service was very very kind & helpful.
Thank you for your review. Glad to see our customer service was able to help you out so quickly. Please contact us if you have any other questions.
Have not had to use it yet the price was quoted was way too high
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your time and review. If you have any questions give us a call!