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CarShield

4.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.


carshield.com
Saint Peters, United States
+21
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CarShield Reviews Summary

CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,789
This company responds to reviews on average within 1 day

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Nevada
1 review
0 helpful votes
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Happy Camper
November 1, 2023

Car to meineke with check engine light on. Diagnostics revealed a new sensor needed. Car shield approved
I was beyond happy!

Date of experience: November 1, 2023
Carshield R. — CarShield Rep
over a year old

We're happy to hear this. Let us know if you need anything else.

Arkansas
1 review
0 helpful votes
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Smooth transition from one vehicle I just sold to another vehicle I still own. Representative was nice and helpful and it didn't take much time to process.

Date of experience: October 31, 2023
Carshield R. — CarShield Rep
over a year old

Thank you for your time and review. If you have any questions give us a call!

Ohio
1 review
0 helpful votes
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Glad I enrolled!
November 1, 2023

No hassles! Very happy the way it was handled it was all seamless, and service center was paid promptly

Date of experience: October 31, 2023
Carshield R. — CarShield Rep
over a year old

We appreciate your support. If you have any questions don't hesitate to give us a call!

Oregon
1 review
0 helpful votes
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Excellent help. Resolved!
October 31, 2023

Very Good. My issue was resolved. Thank you very much.

Date of experience: October 31, 2023
Carshield R. — CarShield Rep
over a year old

We appreciate your time and we are glad you took the opportunity to protect your vehicle. If you have any questions give us a call!

Maryland
2 reviews
0 helpful votes
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Satisfied Car Shield Customer
October 31, 2023

Process was smooth with Auto Advantage and Car Shield communicated with me and shop as to coverage and process!

Date of experience: October 31, 2023
Carshield R. — CarShield Rep
over a year old

We’re happy to help. Let us know if you need anything else.

Arizona
1 review
0 helpful votes
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Excellent Service
October 31, 2023

Representative understood everything I needed and helpful me get set up. Very knowledgeable and helpful. Happy Customer. Thank you.

Date of experience: October 31, 2023
Carshield R. — CarShield Rep
over a year old

We are pleased to hear our team was able to answer any questions you had. Thank you again for your time.

Florida
1 review
0 helpful votes
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Great service.
October 31, 2023

They took care of our repairs when needed. Someone always answered our call.

Date of experience: October 31, 2023
Carshield R. — CarShield Rep
over a year old

We're happy to hear this. Let us know if you need anything else.

Texas
1 review
0 helpful votes
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They were very helpful.
October 31, 2023

She was able to answer all my questions satisfactory.

Date of experience: October 31, 2023
Carshield R. — CarShield Rep
over a year old

Thank you for the kind words. We are pleased to hear you found our service helpful! If you have any other questions, don't hesitate to contact us.

New Jersey
2 reviews
1 helpful vote
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Fortunately since I've had CarShield I've not had any unexpected problems with my vehicle thank goodness. I do know however should one ever arise I have the piece of mind knowing I have a CarShield coverage plan too protect me from those outrageous repair charges. Honestly I couldn't imagine driving around every month and not having a CarShield coverage plan on my Terrain. I trust this company to cover any unexpected expenses. Having known a friend who has them and needed some unexpected repairs done this past summer this company means what they say.

Date of experience: October 31, 2023
Carshield R. — CarShield Rep
over a year old

Thank you for the review and when your vehicle does encounter a repair, don't hesitate to give us a call! In the meantime, if you have any questions about your policy or what is covered and what is not, please let us know.

Arizona
1 review
0 helpful votes
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Very happy
October 31, 2023

Fast and efficient use of coverage. No delay in services as I experienced with another warranty company.

Date of experience: October 31, 2023
Carshield R. — CarShield Rep
over a year old

We are pleased to hear our team was able to answer any questions you had. Thank you again for your time.

Kentucky
1 review
0 helpful votes
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Satisfaction
October 31, 2023

Satisfactory is a must. And I would say that I was satisfied with Car Shield.

Date of experience: October 31, 2023
Carshield R. — CarShield Rep
over a year old

We appreciate your support and review. If you have any questions about your policy don't hesitate to give us a call!

Alabama
1 review
0 helpful votes
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Great
October 31, 2023

I love carshield they don't play around with the business they get yr car truck ect fixed in no time Thanks carsheildi

Date of experience: October 31, 2023
Carshield R. — CarShield Rep
over a year old

Thank you for your time and review. If you have any questions give us a call!

Hawaii
1 review
0 helpful votes
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When you least expect the unexpected
October 31, 2023

Car Shield has been there through my many surprises with my automobile. Finances were very tight due to time off from work for surgeries. When I least expected my car to break down, it did. I called Car Shield and in a moment of time, my car was taken care of with a payment I could afford. They were prompt and efficient in their service. Thank you Car Shield, you are a life saver in a time of distress.

Date of experience: October 31, 2023
Carshield R. — CarShield Rep
over a year old

Thank you for your review and we are always here to help. Please give us a call if you need anything else!

Ohio
1 review
1 helpful vote
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Great Job!
October 31, 2023

Great experience from start to finish, had no issues with finding a mechanic to payment. Thank U!

Date of experience: October 31, 2023
Carshield R. — CarShield Rep
over a year old

Thank you for your time and review. If you have any questions give us a call!

Tennessee
1 review
0 helpful votes
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Excellent customer service.
October 31, 2023

I have yet to use car shield,no problems with my car.

Date of experience: October 31, 2023
Carshield R. — CarShield Rep
over a year old

We appreciate your support and review. If you have any questions about your policy don't hesitate to give us a call!

New Jersey
1 review
0 helpful votes
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Well, anytime I call about a problem you'll be there to take care of it when I called And take care of my need for the problem that is with my car. Thank you very much.

Date of experience: October 31, 2023
Carshield R. — CarShield Rep
over a year old

We appreciate your time and we are glad you took the opportunity to protect your vehicle. If you have any questions give us a call!

Washington
1 review
0 helpful votes
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Great service
October 31, 2023

Very satisfied with my purchase! And it did not break the bank.

Date of experience: October 31, 2023
Carshield R. — CarShield Rep
over a year old

Thanks for the review and welcome to CarShield! Thank you for choosing us! We want to make sure you're completely satisfied with your policy, so please contact us with any questions or concerns you may have regarding your coverage.

Pennsylvania
1 review
0 helpful votes
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Satisfying
October 31, 2023

Was okay with agent handling claim, while I was waiting for results

Date of experience: October 31, 2023
Carshield R. — CarShield Rep
over a year old

We’re happy to help. Let us know if you need anything else.

North Carolina
1 review
0 helpful votes
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Very good
October 31, 2023

You have been a great asset to me as iam a widow and your services have been a great help in keeping my auto functional

Date of experience: October 31, 2023
Carshield R. — CarShield Rep
over a year old

Thank you for your review and we are always here to help. Please give us a call if you need anything else!

Kentucky
1 review
0 helpful votes
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Good job
October 31, 2023

Very professional and courteous. Keep up the wonderful job

Date of experience: October 31, 2023
Carshield R. — CarShield Rep
over a year old

We appreciate your support. If you have any questions don't hesitate to give us a call!