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CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I regret not doing this before with my other cars. I can only save so much money on doing my own maintenance.
The title might be a little deceiving as I have not had the occasion to use car shields protection. The value, considering what shield covers is great. A one time major part failure can, by local standards can cost you a fortune, especially around this season. Given the number of vehicles I own, a real value.
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
Very well satisfied always takes care of my problems
We appreciate your support. If you have any questions don't hesitate to give us a call!
Auto pay takes my mind off mailing in payments. I can go on worry free vacations knowing my daughter is taken care of by Car Shield.
We appreciate your support and review. If you have any questions about your policy don't hesitate to give us a call!
They cover things on my car that my car warranty didn't cover anymore
We appreciate your time and we are glad you took the opportunity to protect your vehicle. If you have any questions give us a call!
I've called three more times for a refund and haven't received it after 2 1/2 weeks. I am very unsatisfied.
Even though we are sorry to see you go as a customer, we hope you keep us in mind for the future. If there is anything more we can do for you, please give us a call.
Had a wire shortage and the door connection. Call shield did not pay for that. I thought that they should I was disappointed.
We're sorry to hear this. It is unfortunate when a needed repair isn't listed for coverage on your policy. Hopefully we can help you on the next one!
The bank card I use to make my Car Shield payments expired, and they sent me a new one. I was having trouble with the bank getting my new card working right, so my payment was late. I called your customer service, and they were pleasant, helpful and efficient, and advised me that it was okay to make my payment when my card issues were resolved. The whole thing only took two or three minutes! Thanks!
We appreciate your support and review. If you have any questions about your policy don't hesitate to give us a call!
They do not do as they say. Car been in the shop 3 weeks and they still don't get me a rental or pay for the repairs. They give excuse after excuse to why they can't get me a rental or pay for repairs. The mechanic even said they have the same issues with them and wished his shop would not accept car shield as it gives them nothing but headaches. I have the platinum package at 150/a month and have not received any help whatsoever. No repairs to my car. No rental. It's been 3 weeks! Do not give your money away to the fraud company. They will help in time in need as they promise. Worst car repair experience of my life. Scam.
Sorry to hear there may have been confusion about your coverage. Give us a call sometime and we can go over your policy and answer any questions you have.
You don't cover anything and mechanics don't want to work with you!
Cover my $#*! or I'll cancel your assessment and blow you up on social media!
We apologize if you feel this way. We do go over what is covered with you on the initial phone call and also send you the policy.
If you have any questions, Please feel free to give us a call.
Very understanding and knowledgeable. Very satisfied with professional care I received
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
I received excellent and outstanding customer service.
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us.
Every time I've had to use my car shield they have always came thru it's a good thing to have.
We appreciate your time and we are glad you took the opportunity to protect your vehicle. If you have any questions give us a call!
Unable to help me. Finally I was told to have the service manager to call Car care and get their costs, parts, labor ect. He talked to your company and gave me a discounted pric which was better.
Sorry to hear there may have been confusion about your coverage. Give us a call sometime and we can go over your policy and answer any questions you have.
During the process of changing my billing information due to fraud, apparently also setting up auto pay, I paid over the phone then also billed by auto pay. The issue was resolved, and the integrity of the representative and staff is impeccable.
Thank you for your time and review. If you have any questions give us a call!
Had an issue with my car. Getting approval and having the issue fixed was fast and easy.
We’re happy to help. Let us know if you need anything else.
Thanks for giving me the refund but now I have to locate the correct part.the bottom radiator hose you said fit. Does not. And now my job completely is stopped
We're sorry to see you go. We do give you a grace period to get your money back in full. If you have any questions, Please feel free to give us a call.
I am sorry I did not get a chance to use it. I was only three months with car shield and did get a chance to use car shield.
We appreciate your support and review. If you have any questions about your policy don't hesitate to give us a call!
Needed to change credit card number that I
Was using, did so with no problem
Thank you for your time and review. If you have any questions give us a call!
Was not provided Roadside Assistance! Person said I was not covered for Roadside Assistance. He said I had to pay 95.00 for the service
We are pleased to hear our team was able to answer any questions you had. Thank you again for your time.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for the review and welcome to CarShield! Thank you for choosing us! We want to make sure you're completely satisfied with your policy, so please contact us with any questions or concerns you may have regarding your coverage.