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CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
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The lady I worked with was patient and well informed in her responses to my questions.
Car broke down, I called and they made arrangements for a tow truck and a mechanical shop to fix it
We’re happy to help. Let us know if you need anything else.
The customer service people I talk to but very curious and on point.
Thank you for your review. Glad to see our customer service was able to help you out so quickly. Please contact us if you have any other questions.
Alarm system and locks were not working now they are working on it's own
Thank you for your time. If you have any questions give us a call!
Very good the person I talked to was very helpful getting me what I needed done
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us.
The representative was very helpful, she was a professional at her job and knowledgeable. Sorry can't remember her name.
We are pleased to hear our team was able to answer any questions you had. Thank you again for your time.
Customer service was very helpful with my concerns and needs.
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us.
Had no problem canceling and getting my refund, due to my daughter decided she didn't want it
Even though we are sorry to see you go as a customer, we hope you keep us in mind for the future. If there is anything more we can do for you, please give us a call.
Thanks for the review and welcome to CarShield! Thank you for choosing us! We want to make sure you're completely satisfied with your policy, so please contact us with any questions or concerns you may have regarding your coverage.
When I call to get my vehicle registered the agent I spoke to was very understanding and professional especially when I told him about my situation concerning the company. Thank you for yall patience.
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us.
Great value, helpful service, and quality service.
We appreciate your time and we are glad you took the opportunity to protect your vehicle. If you have any questions give us a call!
We appreciate your support and review. If you have any questions about your policy don't hesitate to give us a call!
For the time I was a member I never had the opportunity to use it. I tried several times but my repairs were never covered.
It's a great idea to have some comfort knowing that you're covered but not if it's never honored.
Even though we are sorry to see you go as a customer, we hope you keep us in mind for the future. If there is anything more we can do for you, please give us a call.
On point.get the job done and ready to go home for the day
Thank you for the kind words. We are pleased to hear you found our service helpful! If you have any other questions, don't hesitate to contact us.
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us.
Many dealers and mechanics do not accept Car Shield. They have stated that car shield does not pay what they are suppose to pay. I called car shield to get the name of aservice station to get my car repaired and the name I was given, stted when i CALLED THEM stated immeditely they do not deal with car shield. I have een paying for almost 2 years $89 per month. It is sad to know that Car Shield is not accepted at many repair shops.
Sorry you’re having trouble finding a local repair shop that accepts our coverage. Some shops refuse to take our coverage, however it is not for the reasons you may think. Some shops refuse to take any outside coverage because they want to be in charge of their own prices. There is a nationally recognized labor guide that tells repair facilities what to charge for what services and things like that. But it's up to each individual shop whether or not they want to follow it. With coverage like ours, we keep shops from overcharging our customers and shops don't always like that. We’re happy to stand on our record of servicing over 2 million customers over our 18 years in business. Not to mention our claims department pays out over $5 million in claims every month. If you need help finding other shops in your area, please give us a call.
No hassle they took care of my problems mostly just need to find out what i have because I didn't get all what i needed fix on my sunroof
We do apologize you feel this way. We at CarShield have little to no control over the claims, shop process, or the administrators' decision. We are, however, always willing to explain the coverage details or help you with any of your Customer Service needs.
Was very satisfied with the answers that I received
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
Friendly,prompt service.
Easy to get a customer representative.
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us.
I regret not doing this before with my other cars. I can only save so much money on doing my own maintenance.
Thanks for the review and welcome to CarShield! Thank you for choosing us! We want to make sure you're completely satisfied with your policy, so please contact us with any questions or concerns you may have regarding your coverage.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for the review and welcome to CarShield! Thank you for choosing us! We want to make sure you're completely satisfied with your policy, so please contact us with any questions or concerns you may have regarding your coverage.