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CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
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Always love this Carshield they help out when something goes wrong. I tell people to get them and got three friends that has them too now
We appreciate your support. If you have any questions don't hesitate to give us a call!
They covered the repair minus my deductible and that was great but don't have a problem to far from home or the towing cost will kill you. I called a friend to trailer my Jeep home.
We're happy to hear this. Let us know if you need anything else.
I bought a second vehicle a few months ago. I recently sold the second vehicle, therefore canceling my policy on the second vehicle.
I have had CarShield on my first vehicle since last year and plan to keep it on that vehicle.
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
We’re happy to help. Let us know if you need anything else.
We apologize if you feel this way. We do go over what is covered with you on the initial phone call and also send you the policy.
The representative I spoke with a customer service was very professional and very polite
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us.
Very good Kept me informed of all of my options at all times
We appreciate your support and review. If you have any questions about your policy don't hesitate to give us a call!
The employee knew who I was as soon I called he was fast and very helpful
Thank you for your time and review. If you have any questions give us a call!
Was fast and hassle free took car to dealeeship got problem diagnosed then service dept contacted carshield and everything went smoothly
We’re happy to help. Let us know if you need anything else.
We appreciate your support and review. If you have any questions about your policy don't hesitate to give us a call!
I used a shop recommended by car shield and they robbed me. The work was NOT done and now I'm still here with a car that needs not only the repairs needed when they recommended the shop but thousands of dollars more.
Sorry you’re having trouble finding a local repair shop that accepts our coverage. Some shops refuse to take our coverage, however it is not for the reasons you may think. Some shops refuse to take any outside coverage because they want to be in charge of their own prices. There is a nationally recognized labor guide that tells repair facilities what to charge for what services and things like that. But it's up to each individual shop whether or not they want to follow it. With coverage like ours, we keep shops from overcharging our customers and shops don't always like that. We’re happy to stand on our record of servicing over 2 million customers over our 18 years in business. Not to mention our claims department pays out over $5 million in claims every month. If you need help finding other shops in your area, please give us a call.
No vehicle issues for Me yet (knock on wood), but the general interactions in the meantime have been quite pleasant & calming. I can honestly say that I currently feel like I made a good decision in joining!
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us.
Assurance contacted me by mail stating my contract is being cancelled for non payment
Thank you for your time and review. If you have any questions give us a call!
When I went for smog Ck in California for my car registration I was told my engine lights were on. Then I was told I needed a Diagnostic Ck to determine cause of engine lights with cost of $177. I have Car Shield I stated so I called Car Shield, shared my delema & was referred to a mechanic who agreed to work with Car Shied. Car Shield's representative's last statement was "be sure the mechanic has your contract # & the phone # for Car Shields Claims. Service was performed, minor reset was performed, merchant called claims office & claim was denied! If my car needed involved repairs the claim would have been paid? Could not get smogged without issue being resolved……issue resolved…….claim not paid after being referred to the merchant. So sorry I ever reached out to Car Shield & 1st time merchant experience speaks badly for Car Shield. Also when I asked to speak to Claims supervisor he declined…….very, very poor customer service as well
That is unfortunate and we’re sorry we couldn't help. We can only cover the parts listed on your policy. Hopefully, we can help with your next repair.
It was fast and easy from TV commercials and a friend
We appreciate your support and review. If you have any questions about your policy don't hesitate to give us a call!
The warranty is not a good service for the parts that are covered under the warranty contract that I purchased the parts that I needed replaced and repaired were not included in the warranty agreement contract. I had to pay for the repairs!
We're definitely sorry to see you go and appreciate your time to leave a review. If you ever want a start back up with us, we're just a phone call away!
I was nervous calling but the agent said ok.Let me see if ford on board, and the agent said i sent you confirmation and he did went to ford they call car shield.and the rest is history as they say. AWESOME COMPANY
We appreciate your support and review. If you have any questions about your policy don't hesitate to give us a call!
At this point I have not used the service as of yet
Thanks for the review and welcome to CarShield! Thank you for choosing us! We want to make sure you're completely satisfied with your policy, so please contact us with any questions or concerns you may have regarding your coverage.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We appreciate your support and review. If you have any questions about your policy don't hesitate to give us a call!