CarShieldReviews 6,568

We are very pleased with our policy and all it has to offer.

Went to drop off my wife's sister at their home on the way back stop by the mailbox. I shut the truck off so I could open the mailbox when I notice I couldn't get the key off. I tried to turn on the truck, but it won't turn on I was unsure why it won't turn on I had just purchased a new battery. I gentleman came to assist me ask me to open the hood in which I did found the positive pole had a lot of acid around it. I clean it up and it turn on, but when I shut the truck off the key won't come out. I tried everything in my knowledge to remove the key by adjusting the Park, but it still wouldn't come out. I called Car Shield and spoke to Jennel she asked for my contract number, but I didn't have it on me. With few questions she able to verify that that it was me; she asked me to drive the vehicle home, and if wanted a tow truck. I said No the truck is drivable. She gave to different auto centers I could take my vehicle to Caliber Auto on Alamo Parkway, but then she mentions there was a closer Caliber Auto on Potranco Road where I live. That evening I fell to sleep, and my wife went to the truck, because her nephew told her what to do and she was able to remove the key out of the ignition. When I woke up about 10:00 pm she told me she had pulled the key out of the ignition, and push it in to start the truck, and the ignition released the key. I told her that's why I have Car Shield for these types of occurrences. Since then, the key ignition has been working fine. All I can say is that Car Shield was there for me, and Jennel was an excellent representative of Car Shield was very professional and out of her way to help me with my problem.

It's always exciting to be able to relax, enjoy and get added protection for my vehicle.My future with my vehicle is now on protection mode for as long as I own mye car. Thank you Carshield, you are HIM. You deserve the HIMMY Award for excellence/ accountability.

Very courteous l, knowledgeable and professional

Very courteous l, knowledgeable and professional

Great customer service. Questions answered immediately. Full service. No worries.

I have 2 vehicles with Car Shield and last year the cost was 69.99 for each. This year the cos on one went up to 119.00. Why such a large increase?

I just change to a more affordable provider of car warranty.

Totally satisfied with the customer service I received. Rep was very knowledgeable helping transferring totaled vehicle to my new vehicle

Didn't file a claim, but talked to help a couple of times. Seemed great. (Customer service)

The place you suggested was great. My car is running g great.

I had to keep calling because they said they were unable to read my attachments. Finally after calling they said they were able to read them + weren't sure why I was getting that response.

My vehicle has been at the repair shop for almost 3 weeks awaiting an authorization to begin the repairs and be reimbursed for the rental that I need.

I took my car into the shop for an oil change and tire rotation. They found my serpentine belt was badly frayed. It needs to be replaced. Car shield does not cover it unless it was caused by other than wear and tare.

Woman very patient, answered question,very polite.

Called to tell you I could no longer make the payment and got help with lower payments.

Couldn't ask for any better customer care. The representative was a pleasant person and very helpful in working on my concerns. I always had confidence in the fact that Carshield had my back.