CarShieldReviews 6,571

Great service! Easy to talk too. They answered all my questions.

Took over 2 weeks for before we heard anything about a claim that my mechanic summited and still waiting for an answer for the claim taking way to long

I called the Roadside Assistance number and started a claim without any problem. Additionally, after the service, Car Shield closed out my claim without any problem.

I was told by several friends NOT to purchase a contract with Car Shield because they would look for any minute detail to use as a reason to deny a claim if I ever needed to make one. I told my friends that I believed Car Shield to be a reputable and fair company based on their advertising. As it turns out, I did have to file a claim for my transmission to be either repaired or replaced. Car Shield denied my claim stating the reason for denial was a pre-existing condition according to the vehicle codes at mileage of 16,833. This is physically impossible as the transmission currently in my 2019 Chevrolet traverse was not in my vehicle at that mileage. The transmission had been replaced by the Chevrolet Dealership in 2021 at approximately 70,000 miles under warranty. I have given notice of my desire to go to Arbitration in the State of Arizona where I live. Car Shield has paid for towing to the repair shop ($125.00), paid for labor to dismantle and diagnose the cause of the problem (approx. $2,000), and will now have to pay for legal representation to appear in Arizona ($undetermined$), and after I present proof of no pre-existing condition will most likely have to replace the transmission anyway. They would have saved a large amount of money if they had just performed as my contract with them stated and repaired the transmission…and they would have produced and maintained a very satisfied customer who would have been a very vocal voice in the community in their favor. They have made a very bad business decision on this one.

The authorization process for my transmission replacement was too long, then they would not use the dealer replacement transmission, had to wait until carshield ordered from their source, so I was basically without my vehicle for 10 days, I don't know if the replacement transmission is new, used, refurbished or salvage, do I have a warranty on it

My card had expired but it fixed now it was good I don't have that much to say

I was very pleased on the price and he described everything that I was going to get with my Extended Warranty

Only paid $100 for $600 of repairs on my cars. I'm just so thankful for Carshield

I haven't had covered trouble with my car, but I had trouble with the debit card I was using. They were cool with notifications and we straightened it out.

Car shield responded promptly to my dealership service dept. and approved the required repair.

Cancelling because we don't need the service in our present situation. I went by the agreement in how to cancel. There was a time gap with my letter going from the Administrator to the office that handles refunds. After much back and forth, I had success.

Excellent services to the Public nice all staff organized very thankful for responsibility to all custumer.!I

Quick turn around time from when repair shop notified car shield of the necessary repair to the time the job was completed

All my questions were answered in a simple way that I could understand

Handle in less than 5 minutes representative handle my account to my satisfaction with no problem.

Car shield was unable to charge my card for monthly payment because of recent fraud. Car shield kept my coverage intact until I received my new card. Thanks

Very good excellent service on the phone answered all my questions and concerns

My vehicle broke down, and for some reason the part that caused a problem was not covered allegedly. Parts that were covered under the contract were denied, because the unknown parts! Then I was hung up on because I didn't understand why. My ceiling fan breaks down catches my house on fire it's covered! That's what they call insurance. I have no longer have car shields. And I put it on Facebook that you are a rip off.

Not please with renter.one day renter is not enough time to put in a transmission.

I spoke to 2 agents. Both were very professional and knowledgeable. They answered all my questions.