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CarShield

4.2

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.


carshield.com
Saint Peters, United States
+21
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CarShield Reviews Summary

CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,791
This company responds to reviews on average within 1 day

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Louisiana
1 review
0 helpful votes
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Awesome Car Warranty
November 11, 2023

I've been treated to excellent warranty repair services for my vehicle since signing up several years back.
All repair requests are very easily handled with the customer as well as the vehicle service center's agent.
Proud to be a CarShield Customer!

Date of experience: November 11, 2023
Oklahoma
1 review
0 helpful votes
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Great company took care of our car
November 11, 2023

Car broke down and they had it towed to dealer and had it fixed

Date of experience: November 11, 2023
Maryland
1 review
0 helpful votes
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A great experience
November 11, 2023

I had a great experience with a customer service representative.

Date of experience: November 11, 2023
Illinois
1 review
0 helpful votes
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Great
November 11, 2023

Haber elejido carshield para covertura despues de la de Nissan fué la mejor desicion para mi tranquilidad. La recomiendo 100/100 aunque los tiempos de espera para la reparacion son verdaderamente largos ( 15 dias aproximadamente) llenate de paciencia y saldras Bien librado.

Date of experience: November 11, 2023
North Carolina
4 reviews
0 helpful votes
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Responsive customer rep
November 11, 2023

Had to update my billing. Customer rep very helpful and accomplished quickly that day.

Date of experience: November 11, 2023
Colorado
1 review
0 helpful votes
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Good sales person!
November 11, 2023

I got a very good deal. The guy was a really good sales person. Talked me into it. Glad he did….

Date of experience: November 11, 2023
Oklahoma
1 review
0 helpful votes
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Car Shield was friendly and helpful
November 11, 2023

Car Shield was easy to use. Some service providers had a problem with Car Shield's call centers taking too long and submitting proof of bad parts. But honest and qualified technicians had very little problem with it.

Date of experience: November 11, 2023
Carshield R. CarShield Rep
over a year old

We’re happy to help. Let us know if you need anything else.

Texas
1 review
0 helpful votes
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Recent work on my 2014 Ford F150
November 11, 2023

Adams Automotive examined my vehicle and work on my AC had to be done. Car Shield covered the cost as written on my contract. Also, other problems were discovered as the mechanics looked at my vehicle. Again, Car Shield paid for work on my vehicle's engine. Car Shield has more than paid for what I pay for a years warranty on both my vehicles. I would recommend Car Shield for people driving vehicles that are older or have high mileage.

Date of experience: November 10, 2023
New Jersey
2 reviews
0 helpful votes
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Very easy to work with.
November 11, 2023

The staff worked well on their part of the repair without my needing to clarify the problem

Date of experience: November 10, 2023
Carshield R. CarShield Rep
over a year old

We're happy to hear this. Let us know if you need anything else.

Ohio
1 review
0 helpful votes
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Coverage
November 11, 2023

We haven't had to use car shield yet but hopefully it will do what they advertise it will do.

Date of experience: November 10, 2023
Carshield R. CarShield Rep
over a year old

Thanks for the review and welcome to CarShield! Thank you for choosing us! We want to make sure you're completely satisfied with your policy, so please contact us with any questions or concerns you may have regarding your coverage.

Florida
1 review
0 helpful votes
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I was very surprised, the agents were friendly and nice. Any questions I had they answered.

Date of experience: November 10, 2023
Carshield R. CarShield Rep
over a year old

We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us.

Texas
1 review
0 helpful votes
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I will tell my friends about Car Shield
November 11, 2023

I love they way the people from CarShield helped me in every way. Thank u

Date of experience: November 10, 2023
Carshield R. CarShield Rep
over a year old

We are pleased to hear our team was able to answer any questions you had. Thank you again for your time.

Arizona
1 review
0 helpful votes
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Payment Confirmation
November 11, 2023

I called to confirm credit card number for payment purposes. I spoke to a knowledgeable representative who confirmed the credit card number used.

Date of experience: November 10, 2023
Carshield R. CarShield Rep
over a year old

We’re happy to help. Let us know if you need anything else.

Texas
1 review
1 helpful vote
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First car trouble
November 17, 2023

I bought a used Honda Pilot. I had not had it or the warranty very long when the service engine light came on. I took it to the local Honda dealer to get it checked. I had to leave it there to be checked. I gave them my Car Sheila account number. The next day I got a call from the dealer letting me know what the problem was and to let me know that the problem that was found was not covered on my policy. I see 10 + commercials a day telling how great your company is.

Date of experience: November 10, 2023
Carshield R. CarShield Rep
over a year old

Our coverage plans vary depending on the age and mileage of the vehicle. Therefore, our sales agents place you into the highest level of coverage your vehicle qualifies for at the best rates.

Virginia
1 review
0 helpful votes
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Great experience
November 10, 2023

Answered my questions promptly so that I felt that my. Business matters. I have been acustomer since 2018.

Date of experience: November 10, 2023
Carshield R. CarShield Rep
over a year old

We appreciate your time and we are glad you took the opportunity to protect your vehicle. If you have any questions give us a call!

Virginia
1 review
0 helpful votes
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Card change
November 10, 2023

It was a card change. Nothing else was done. They did what I needed. And thank you.

Date of experience: November 10, 2023
Carshield R. CarShield Rep
over a year old

We appreciate your support and review. If you have any questions about your policy don't hesitate to give us a call!

Pennsylvania
1 review
0 helpful votes
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Received very great service
November 10, 2023

Got the best and friendliest service anyone could ask for. Thank You!

Date of experience: November 10, 2023
Carshield R. CarShield Rep
over a year old

We are pleased to hear our team was able to answer any questions you had. Thank you again for your time.

Texas
1 review
0 helpful votes
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Excellent service
November 10, 2023
Updated review

My battery was dead. I called and immediately got an answer from them as to who was coming and a time they would arrive. They were prompt and courteous. I will recommend Car Shield to everyone.

Date of experience: November 10, 2023
Carshield R. CarShield Rep
over a year old

We're happy to hear this. Let us know if you need anything else.


Review
August 15, 2023
Previous review

I haven't had to use it yet, but I am sure that I will at some point.

Date of experience: August 15, 2023
Texas
1 review
0 helpful votes
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Reenrollment
November 10, 2023

Spesking with your professionals was very appealing, professional,and knowledgeable. I have'nt need your service as nothing has occured with my truck to warrant it. But if your actions are as good as your representatives then i am surte i will appreciate all you do for sericing my vehicle when needed

Date of experience: November 10, 2023
Carshield R. CarShield Rep
over a year old

We appreciate your support. If you have any questions don't hesitate to give us a call!

Illinois
1 review
0 helpful votes
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Renewal of my contract.
November 10, 2023

The operator was very good at her job, getting all my information and payment method in a very short amount of time.

Date of experience: November 10, 2023
Carshield R. CarShield Rep
over a year old

We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us.