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CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
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I've been treated to excellent warranty repair services for my vehicle since signing up several years back.
All repair requests are very easily handled with the customer as well as the vehicle service center's agent.
Proud to be a CarShield Customer!
Car broke down and they had it towed to dealer and had it fixed
I had a great experience with a customer service representative.
Haber elejido carshield para covertura despues de la de Nissan fué la mejor desicion para mi tranquilidad. La recomiendo 100/100 aunque los tiempos de espera para la reparacion son verdaderamente largos ( 15 dias aproximadamente) llenate de paciencia y saldras Bien librado.
Had to update my billing. Customer rep very helpful and accomplished quickly that day.
I got a very good deal. The guy was a really good sales person. Talked me into it. Glad he did….
Car Shield was easy to use. Some service providers had a problem with Car Shield's call centers taking too long and submitting proof of bad parts. But honest and qualified technicians had very little problem with it.
Adams Automotive examined my vehicle and work on my AC had to be done. Car Shield covered the cost as written on my contract. Also, other problems were discovered as the mechanics looked at my vehicle. Again, Car Shield paid for work on my vehicle's engine. Car Shield has more than paid for what I pay for a years warranty on both my vehicles. I would recommend Car Shield for people driving vehicles that are older or have high mileage.
The staff worked well on their part of the repair without my needing to clarify the problem
We're happy to hear this. Let us know if you need anything else.
We haven't had to use car shield yet but hopefully it will do what they advertise it will do.
Thanks for the review and welcome to CarShield! Thank you for choosing us! We want to make sure you're completely satisfied with your policy, so please contact us with any questions or concerns you may have regarding your coverage.
I was very surprised, the agents were friendly and nice. Any questions I had they answered.
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us.
I love they way the people from CarShield helped me in every way. Thank u
We are pleased to hear our team was able to answer any questions you had. Thank you again for your time.
I called to confirm credit card number for payment purposes. I spoke to a knowledgeable representative who confirmed the credit card number used.
We’re happy to help. Let us know if you need anything else.
I bought a used Honda Pilot. I had not had it or the warranty very long when the service engine light came on. I took it to the local Honda dealer to get it checked. I had to leave it there to be checked. I gave them my Car Sheila account number. The next day I got a call from the dealer letting me know what the problem was and to let me know that the problem that was found was not covered on my policy. I see 10 + commercials a day telling how great your company is.
Our coverage plans vary depending on the age and mileage of the vehicle. Therefore, our sales agents place you into the highest level of coverage your vehicle qualifies for at the best rates.
Answered my questions promptly so that I felt that my. Business matters. I have been acustomer since 2018.
We appreciate your time and we are glad you took the opportunity to protect your vehicle. If you have any questions give us a call!
It was a card change. Nothing else was done. They did what I needed. And thank you.
We appreciate your support and review. If you have any questions about your policy don't hesitate to give us a call!
Got the best and friendliest service anyone could ask for. Thank You!
We are pleased to hear our team was able to answer any questions you had. Thank you again for your time.
My battery was dead. I called and immediately got an answer from them as to who was coming and a time they would arrive. They were prompt and courteous. I will recommend Car Shield to everyone.
We're happy to hear this. Let us know if you need anything else.
I haven't had to use it yet, but I am sure that I will at some point.
Spesking with your professionals was very appealing, professional,and knowledgeable. I have'nt need your service as nothing has occured with my truck to warrant it. But if your actions are as good as your representatives then i am surte i will appreciate all you do for sericing my vehicle when needed
We appreciate your support. If you have any questions don't hesitate to give us a call!
The operator was very good at her job, getting all my information and payment method in a very short amount of time.
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us.
Answer: It's affordable, excellent customer service, and efficient claim precessing!
Answer: Great question! Please give us a call and we can answer any questions you may have!
Answer: Carchex & endurance. But beware if any car warranty!
Answer: Car Shield only SELLS the policies. American Auto Warranty is the company that administers is the warranty. BBB grades them an 'F' rating & I agree.
Answer: That depends on the level of coverage that your vehicle qualifies for at the time you set up coverage. Give us a call with your VIN and mileage and we would be more than happy to go over that with you!


We’re happy to help. Let us know if you need anything else.