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CarShield

4.2

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.


carshield.com
Saint Peters, United States
+21
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CarShield Reviews Summary

CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,791
This company responds to reviews on average within 1 day

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Florida
1 review
0 helpful votes
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Handled perfectly
November 13, 2023

Handled perfectly, I was taken care of right away without hesitation

Date of experience: November 13, 2023
Colorado
1 review
0 helpful votes
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The customer service is great
November 13, 2023

I haven't had the work done but its been approved. I trust that they will keep their word

Date of experience: November 12, 2023
North Carolina
1 review
0 helpful votes
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Excellent!
November 13, 2023

Need alternator replaced Car Shield kept me updated on the process and now I'm happy my car is fixed!

Date of experience: November 12, 2023
Florida
1 review
0 helpful votes
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Issue I had was not a covered item
November 13, 2023

Car shield was very helpful in locating a repair facility, however the issue I had was not a covered item

Date of experience: November 12, 2023
New York
1 review
0 helpful votes
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Car Shield is the cushion that surrounds my used car and lets me know that any unforseen problem will be taken care of both quickly and with noticeable savings.

Date of experience: November 12, 2023
Virginia
1 review
1 helpful vote
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I took my car to my car shop to get it fixed, but they didn't accept Car Shield's parts. Car Shield only paid what their price would be and I had to pay the difference. I paid over half of the original price plus the deductible and shop fees.

Date of experience: November 12, 2023
Michigan
1 review
0 helpful votes
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Carshield was very thorough With me.
November 12, 2023

I didn't have any problems whatsoever with Car Shield. All their representatives are very professional and courteous.

Date of experience: November 12, 2023
Illinois
1 review
0 helpful votes
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Malibu
November 12, 2023

Everything went fine. Thanks car Shield!. Promised what they say on TV. Good investment.

Date of experience: November 12, 2023
Illinois
1 review
0 helpful votes
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Setvice
November 12, 2023

Have not used policy yet, no further info is available currently

Date of experience: November 12, 2023
Illinois
1 review
0 helpful votes
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Dissatisfied
November 19, 2023

Tom Wood Porsche did not except Car Shield you are considered as a third party and they told me I would need to try and get the money from you, in other words they want the money from the customer they don't want to deal with the 3rd party.

Date of experience: November 12, 2023
New York
1 review
0 helpful votes
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Flat tire
November 12, 2023

They arrived on time. The man who changed my tire was very courteous and informative.
I was very pleased with the service.

Date of experience: November 12, 2023
West Virginia
1 review
0 helpful votes
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Not used yet
November 12, 2023

The people I spoke with were very professional. They did not use pressure and explained the product well.

Date of experience: November 12, 2023
Texas
1 review
0 helpful votes
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Good service very good
November 12, 2023

Good they are good and helpful very helpful thank you for your service

Date of experience: November 12, 2023
South Carolina
1 review
0 helpful votes
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Your representative was knowledgeable about a payment plan I wanted to follow. I decided to go with his description of what was being offered and found it easier than what I was paying.

Date of experience: November 12, 2023
Maryland
1 review
0 helpful votes
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Car Shield
November 12, 2023

This company of car Shield is a must cause you never know when unexpected problems happen with your vehicle

Date of experience: November 12, 2023
Poland
1 review
0 helpful votes
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Credit card problem fraud
November 12, 2023

My credit card was used by someone so Citi said we will change it for a new one but never received it in my mail box so Citi had to send another. I left USA to help in another country and my niece helps me so she went ahead and sent a check for 2 months while I am away. Thanks

Date of experience: November 12, 2023
Texas
1 review
0 helpful votes
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Prompt Service
November 12, 2023

The approval process was easy and straightforward, and the resolution was prompt.

Date of experience: November 12, 2023
Texas
1 review
0 helpful votes
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Awesome
November 12, 2023

Every time we had to make a claim, we have been satisfied with the end result.

Date of experience: November 11, 2023
Nevada
1 review
0 helpful votes
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Good Experience
November 12, 2023

I just needed to change my method of payment. It was quick and easy.

Date of experience: November 11, 2023
Tennessee
1 review
0 helpful votes
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No problem with the car dealer or Car Shield.
I'm well satisfied with this experience.

Date of experience: November 11, 2023