On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Just because my car is not driven much and even though I've had CarSheild for over six months, they denied my claim. They knew when I purchased my Platinum plan that the car was rarely driven. Now Carshield has denied my coverage.
Person was really willing to help me and made sure everything was good before I got off the phone
We appreciate your support. If you have any questions don't hesitate to give us a call!
Fast and easy and no problems, customer service was very polite and asked if I need anything else from them
Thank you for your review. Glad to see our customer service was able to help you out so quickly. Please contact us if you have any other questions
Car shield sent me to a shop and got a diagnostic test done on my car and told the shop not to fix my because both problems was covered under a factory recall and the dealer fixed it free!
We’re happy to help. Let us know if you need anything else.
Billed for coverage on a vehicle that I traded in the month before
We apologize you feel this way. Please give us a call so we can help with this further.
AC Compressor went out on our 2017 Equinox. Took it to the local dealer for repair. Car shield shipped in the replacement part which took longer than they said but overall satisfied with the results. Submitted my paid invoice for the rental car. Waiting for confirmation on reimbursement.
We’re happy to help. Let us know if you need anything else.
Almost 2 months ago I had transmission problems.you hual it to mr.transmission in Montgomery, al.you paid 3000 dollars I paid my part. I call carsheild I was told nothing you can do but take it back.I did so they came back with another diagnose said it was computer after the in stall the computer they call me and said carsheild send a bad transmission. So on 11/13/2023 they call said another transmission was install and I own them for a computer I didn't need. Went pick up car it did drive 4 or 5 miles and transmission stop shifting. Took my car right back to MR.Transmission and it diagnose came reading the same problem it was said almost 2 months ago. So far I don't have my car... talk to carsheild claims department explain my problem and I get it nothing carsheild can help me but let mr transmission get right. It been almost 2months and they still not fix it and carsheild pay them... right now am not sure how to handle this.I done reach out to carsheild twice and also carsheild told a second person from carsheild went to look at it for the secondary transmission that was in stall. Then as carsheild and me talk on the phone it came mr.transmission provides the transmission. So that told me their was no secondary inspection was done.am I sure mr transmission already knew my car would not drive.I was call to pay for a computer. So I think mr.transmission try to pull carsheild and my leg and begin dishonest...next is for legal investigation to be precise...I don't see any thing I can do. But get legal advice. Mr.michael loza
Sorry to hear this. We have had over 2 million customers and the negative reviews online are a tiny fraction of our business. That said, we are always working on providing better products and services each day. If you have any feedback about how we could have served you better, please let us know.
If I could I would rate this company a zero. DO NOT USE THEM!
The master tech at the shop said I have regular carbon wear on one of my engine cylinders for a vehicle with 95K miles. The adjuster with car shield said they needed further proof of failure and the only way to do that is to tear down the engine. Of course that would be $3000 out of my own pocket and still no guarantee they would cover the cost. After reading many other reviews with similar situations I have learned this is a habitual pattern with their adjusters and nothing we can do. Or so they think. I have a group of friends that are social media savvy and going to launch a campaign exposing this companies choices. It's time to take these crooks on. I am looking into legal action as well. They have done this to many times and they think people won't fight back. As an investigator for a law firm I am going to do some digging and have reached out to a family friend who is a Warranty Attorney. Stay tuned for updates.
Sorry you’re having trouble finding a local repair shop that accepts our coverage. Some shops refuse to take our coverage, however it is not for the reasons you may think. Some shops refuse to take any outside coverage because they want to be in charge of their own prices. There is a nationally recognized labor guide that tells repair facilities what to charge for what services and things like that. But it's up to each individual shop whether or not they want to follow it. With coverage like ours, we keep shops from overcharging our customers and shops don't always like that. We’re happy to stand on our record of servicing over 2 million customers over our 18 years in business. Not to mention our claims department pays out over $5 million in claims every month. If you need help finding other shops in your area, please give us a call.
Took my vehicle to the dealer for repair. They called Car Shield and I paid the deductible- All done- Easy.
We're happy to hear this. Let us know if you need anything else.
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us.
This is like the 3rd time I needed something fixed that Carshield did not cover. I looked at my policy silver plan and I called to see if motor mounts are covered and it appeared it was but Tire Works said they didn't approve it so I am out $900 for repairs that I cannot afford. My credit cards hate me right now.
We apologize if you feel this way. We can only cover the parts listed on your policy. Hopefully, we can help with your next repair. We do go over what is covered with you on the initial phone call and also send you the policy.
So far, I'm thankful I could get Carshield at a convenient price. Have not had to use but I look forward to a seamless process when I do!
We appreciate your support. If you have any questions don't hesitate to give us a call!
Just asked if they covered a particular issue ah ok
Thank you for your time and review. If you have any questions give us a call!
I have this service and I cannot find any company that takes this as payment to fix my car.
Sorry you’re having trouble finding a local repair shop that accepts our coverage. Some shops refuse to take our coverage, however it is not for the reasons you may think. Some shops refuse to take any outside coverage because they want to be in charge of their own prices. There is a nationally recognized labor guide that tells repair facilities what to charge for what services and things like that. But it's up to each individual shop whether or not they want to follow it. With coverage like ours, we keep shops from overcharging our customers and shops don't always like that. We’re happy to stand on our record of servicing over 2 million customers over our 18 years in business. Not to mention our claims department pays out over $5 million in claims every month. If you need help finding other shops in your area, please give us a call.
If I am promised they will not take out any further payments after the truck was totaled and they take out anyway mean they lie and if they lie on one thing the will lie on more.
Even though we are sorry to see you go as a customer, we hope you keep us in mind for the future. If there is anything more we can do for you, please give us a call.
Very affordable extended warranty
Can pay monthly
Fast customer service response
Thanks for the review and welcome to CarShield! Thank you for choosing us! We want to make sure you're completely satisfied with your policy, so please contact us with any questions or concerns you may have regarding your coverage.
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
Had issues with my vehicle. Gave my agreement number to shop. 2 hours later received text and a call to let me know the claim had been initiated by the shower. 20 minutes later got a approval text
We appreciate your support and review. If you have any questions about your policy don't hesitate to give us a call!
I just needed to update my card on file and Customer service was just very refreshing and easy. Thank you Car Shield.
Thanks for the review and welcome to CarShield! Thank you for choosing us! We want to make sure you're completely satisfied with your policy, so please contact us with any questions or concerns you may have regarding your coverage.
She helped letting me know they were still waiting on the repair shop
Thank you for your time and review. If you have any questions give us a call!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Our coverage plans vary depending on the age and mileage of the vehicle. Therefore, our sales agents place you into the highest level of coverage your vehicle qualifies for at the best rates. We can only cover the parts listed on your policy.
Hopefully, we can help with your next repair.