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CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
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When I call and ask for reduced price for senior they said okay. We'll check it out and they came back with my deduction will be $50. They'll take off $50 so I said okay then they called me back and said I didn't have some coverage and went up from 138 to 200 so what happened why that big jump?
When I called to cancel my policy because I couldn't afford it, the customer service person worked to find a way for me to be able to keep my coverage.
I've only made inquiry phone calls so that I have my answers to my questions before I go into the dealership
The perso who answered the call was very helpful. They answered my question and was very respectful.
They cover what they say they will cover and are easy to deal with. A straight up company I would highly recommend
We're happy to hear this. Let us know if you need anything else.
It was a very pleasant experience I had with the Agent that I talked to and the Carshield repair shop. Both were very pleasant to work with.
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us.
I received an email that my Car Shield had expired, when I called to check on it the representative was very helpful. All my payments had been made and my account was in good standing.
Car Shield helped us with getting our car repaired at Rons service center and paid our claim promptly. Thank you so much
I found the Car Shield staff to be very professional, courteous, caring, proficient and efficient in responding to customers requesting assistance.
Very pleased with car shield service and very easy to obtain service you need.
We appreciate your support. If you have any questions don't hesitate to give us a call!
I was late because someone hacked my account, so in a bad place.
Very knowledgeable, very courteous. Great experience with all sales advisors.
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us.
The customer service representative was very helpful and knowledgeable.
No detailed information as to where to go to get problem fixed, what to expect from repair, how will they inter act with Car Shield, what usually happens when take car to shop with platinum customer, how long might be reasonable for certain repairs and do I have a deductible if so how much and when do I pay that to the shop? Lastly, if they fail to fix the problem what according to Car Shield should I do. Please forward info I need to have to give to repair shop.
Adrienne Blyther
After being with CAR SHIELD a short time, I have discovered a GEM. The 2 times I've needed help, due to failing parts, I was taken care of with respect and assistance in a timely manner. I feel safe driving, knowing I have my booklet in the car at all times. Thank you Car Shield.
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
Our coverage plans vary depending on the age and mileage of the vehicle. Therefore, our sales agents place you into the highest level of coverage your vehicle qualifies for at the best rates.
Had repair done on my car for 3100 dollars and the cost to me was 100 dollars deductible
We’re happy to help. Let us know if you need anything else.
I signed up with CarShield in 2020 +/-. My dealer accepted repairs that CarShield would reimburse the dealer for.
Within the last year, my dealer will NOT accept CarShield and another dealer that I have used will accept CarShield, but basically under duress. Apparently CarShield is a pain to deal with, slow to authorize repairs.
The closest CarShield repair facility that CarShield provided to me is over 30 minutes away. Oh, yeah, I am in the suburbs of a major east-coast city. There are 5 or so mechanics within 5 miles of my residence.
Before you sign-up with CarShield, check if your mechanics will accept them. CarShield is legitimate, but they CarShield has left a bad impression with mechanics.
Sorry you’re having trouble finding a local repair shop that accepts our coverage. Some shops refuse to take our coverage, however it is not for the reasons you may think. Some shops refuse to take any outside coverage because they want to be in charge of their own prices. There is a nationally recognized labor guide that tells repair facilities what to charge for what services and things like that. But it's up to each individual shop whether or not they want to follow it. With coverage like ours, we keep shops from overcharging our customers and shops don't always like that. We’re happy to stand on our record of servicing over 2 million customers over our 18 years in business. Not to mention our claims department pays out over $5 million in claims every month. If you need help finding other shops in your area, please give us a call.
Just because my car is not driven much and even though I've had CarSheild for over six months, they denied my claim. They knew when I purchased my Platinum plan that the car was rarely driven. Now Carshield has denied my coverage.
Our coverage plans vary depending on the age and mileage of the vehicle. Therefore, our sales agents place you into the highest level of coverage your vehicle qualifies for at the best rates. We can only cover the parts listed on your policy.
Hopefully, we can help with your next repair.
Person was really willing to help me and made sure everything was good before I got off the phone
We appreciate your support. If you have any questions don't hesitate to give us a call!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We appreciate your support and review. If you have any questions about your policy don't hesitate to give us a call!