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CarShield

4.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.


carshield.com
Saint Peters, United States
+21
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CarShield Reviews Summary

CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
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Virginia
1 review
0 helpful votes
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Payment date and card change.
December 2, 2023

I did not want to continue with the date of my initial contract. Before I joined Car Shield I ask the service representative would I be able to change it and she assured me that I would.

Date of experience: December 2, 2023
New York
2 reviews
0 helpful votes
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No problems great experience do not hesitate to buy this

Date of experience: December 2, 2023
Texas
1 review
0 helpful votes
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It was exhausting
December 9, 2023

Not many repair shops in my area except this warranty program.

Date of experience: December 2, 2023
Colorado
1 review
0 helpful votes
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I bought carshield protection for my 2010 Toyota Corolla and 4 months later it blew a head gasket. I took the car to Toyota to have it repaired however, car Shield told them that since the radiator appeared to have been leaking,( which was a bold-faced lie), they refused to fix my car because they said that the head and head gasket would not be covered because the head gasket was not damaged by a moving part.
Even though, when I was told by their salesperson that with the plan that I got I was covered from headlight to tail light and everything in between. Even if the engine needed replacement.
Have a Toyota made their inspection they told me that the engine would have to be replaced, car shield, refuse to replace the motor and refused to fix anything.
As a result I had to purchase a new motor myself and I am now in the process of replacing the old one myself. I am 64 years old and cannot afford to have anybody else do it on my own which is why they should live up to their responsibilities and fix it for me.
There is no way that I would ever be able to recommend this Fly by Night crappy service to anyone all they do is take your money and don't do a damn thing for you.
As far as I'm concerned they should be rated with a minus 0, refund every dime that I've ever paid them and be put out of business so that they cannot rip off anybody else.

Date of experience: December 1, 2023
Florida
1 review
0 helpful votes
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Awesome
December 2, 2023

It's a guarantee that your car is in good hands nice people and good servicry

Date of experience: December 1, 2023
Florida
1 review
0 helpful votes
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I was happy with the service I received working with car shield personnel. They were helpful in getting my problem resolved. Thank you

Date of experience: December 1, 2023
Carshield R. — CarShield Rep
over a year old

We appreciate your time and we are glad you took the opportunity to protect your vehicle. If you have any questions give us a call!

Texas
1 review
0 helpful votes
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Few people are not responsible
December 9, 2023

When I join carshield The clerk put the wrong Vin number on the documents that they sent me I call on the 14th last month. They were supposed to send me a new ID card with the correct number is been three weeks I have not received the information.

Date of experience: December 1, 2023
Michigan
1 review
0 helpful votes
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No Title
December 2, 2023

Have had nothing but good contacts with Car Shield.

Date of experience: December 1, 2023
Georgia
1 review
0 helpful votes
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Quick results
December 2, 2023

Great support and very quick. Super staff and very knowledgeable concerning my problem

Date of experience: December 1, 2023
Florida
1 review
0 helpful votes
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Positive experience with Car Shield
December 2, 2023

My experience with Car Shield was very delightful!

Date of experience: December 1, 2023
Rhode Island
1 review
0 helpful votes
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She was friendly and patient with me.
December 2, 2023

I was satisfied with prompt attention and assistance.

Date of experience: December 1, 2023
Alabama
1 review
0 helpful votes
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Great experience.
December 2, 2023

Effortlessly. Great experience. No stress, no fuss.

Date of experience: December 1, 2023
Texas
1 review
0 helpful votes
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Coverage
December 2, 2023

We were looking to see if the radio/Bluetooth was covered by my policy. We received great information. Everyone was kind and knowledgeable.

Date of experience: December 1, 2023
Texas
1 review
0 helpful votes
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Professional
December 1, 2023

The person I spoke to was very professional and resolved the problem in minutes

Date of experience: December 1, 2023
Georgia
2 reviews
2 helpful votes
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Request turned down, no surprise.
December 8, 2023

My cars are pristine and I intend to keep them that way. I'm thinking I could save my $200/month for now. Leaning toward canceling.

Date of experience: December 1, 2023
Texas
1 review
0 helpful votes
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Service questions
December 1, 2023

Asked about covered services, got positive feedback.

Date of experience: December 1, 2023
Maryland
1 review
0 helpful votes
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Much less payout than expected
December 8, 2023

Only cover 2/3 of the repair bill leaving me $1100 to pay out of pocket, worthless coverage

Date of experience: December 1, 2023
New York
1 review
0 helpful votes
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Too long to get approved
December 1, 2023

Way too long for approval and not fair with daily retail rate reimbursed

Date of experience: December 1, 2023
Arizona
1 review
0 helpful votes
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I needed to cancel my contract with Car Shield
It was a matter of my future driving time. I doubt I will be driving more than another year and I did not see any advantage of having a plan at this point.
You were very gracious and understanding of my situation and I appreciate that very much.

Thank you,
Willie Schlentz

Date of experience: December 1, 2023
Ohio
1 review
1 helpful vote
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My car was in the shop for 4 days, they said they couldn't find the problem, check engine light still on said they cleared it

Date of experience: December 1, 2023