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CarShield

4.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.


carshield.com
Saint Peters, United States
+21
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CarShield Reviews Summary

CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,788
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New Jersey
1 review
0 helpful votes
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Help with problems
December 4, 2023

Representatives help us with our problem and and refund

Date of experience: December 4, 2023
South Carolina
1 review
0 helpful votes
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Knowledge is King
December 4, 2023

Very knowledgeable associates, everything went very smoothly

Date of experience: December 4, 2023
North Dakota
1 review
0 helpful votes
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False information
December 11, 2023

Why won't you send me my policy information I am getting sick of waiting

Date of experience: December 4, 2023
Georgia
2 reviews
0 helpful votes
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ABS Trouble
December 4, 2023

All I did was call and the representatve provided a claim number for the dealer to call. I only had to pay the $100 deductible and the cost of parts needed. Car Shield literally saved me $1200. I am so grateful I followed a co-worker advice and got this coverage.

Date of experience: December 4, 2023
Tennessee
1 review
0 helpful votes
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Great customer service
December 4, 2023

My experience was very pleasurable dealing with the situation that I was in at the time.

Date of experience: December 3, 2023
Pennsylvania
1 review
0 helpful votes
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My problem was taken care of once I paid for the diagnostic fee of less than $200 I was told by a car shield agent that I would get reimbursed for it come to find out I was misled so I am out of less than $200. Your agents need to know what will be reimbursed and what will not I live in Virginia the car was serviced in North Carolina that $200 was for my travel expenses

Date of experience: December 3, 2023
North Carolina
1 review
0 helpful votes
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Very kind and courteous
December 3, 2023

I was very pleased as the customer service rep listened to me and my needs on an older vehicle as an older person on a limited income. He worked to fit my budget!

Date of experience: December 3, 2023
Minnesota
1 review
0 helpful votes
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Personable
December 3, 2023

Well when I first got Car Shield I heard negative reviews about them but when it came down to having to use them I was pleased. I hope it stays that way.

Date of experience: December 2, 2023
Ohio
1 review
0 helpful votes
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Great service
December 3, 2023

Car service issue. And rental car questions. Each representative was professional and helpful

Date of experience: December 2, 2023
Mississippi
1 review
0 helpful votes
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Car Shield so far has proven to do exactly what they say they will do. I recently had a sensor go out on my vehicle and due to work, was only able to have my car serviced on a Saturday. I was pleased to speak to a live person and get all of my questions answered on that Saturday. Not only that but the sensor was covered, and after my deductible was met, Car Shield covered the rest. My dealership was paid by Car Shield quickly and I was out the door and had time in the day to spare. Easy! And with real people to speak with through the whole process. That's my kind of warranty!

Date of experience: December 2, 2023
New York
1 review
0 helpful votes
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Awful five years I am very Angry. I already explained my disgust in another survey...

Date of experience: December 2, 2023
Texas
1 review
0 helpful votes
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The best
December 2, 2023

The service is everything.and the protection is the truth...

Date of experience: December 2, 2023
Arizona
4 reviews
0 helpful votes
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My experience with Car Shield is always good. What more would you like me to say?

Date of experience: December 2, 2023
Illinois
1 review
0 helpful votes
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Only used it for a tow
December 2, 2023

They were very quick in reimbursing me for my tow. I have not had to use them for any other reason, but from what I've heard they are very reputable company. Should I need to use a company like that again I would definitely use CarShield.

Date of experience: December 2, 2023
Louisiana
1 review
0 helpful votes
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Happy with Car Shield
December 2, 2023

I encountered a dead battery. Called Car Shield and it was like "Johnny on the Spot". Service was there immediately. No problem. I can travel the highway and feel GOOD knowing that I am protected. It's true Car Shield cars can travel anywhere knowing that they are protected ANYWHERE!

I LOVE MY CARSHIELD PROTECTION

Date of experience: December 2, 2023
Georgia
1 review
0 helpful votes
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Great Customer Service
December 2, 2023

The process for filing a claim is very easy. They take care of everything within the hour. There were no hassels.

Date of experience: December 2, 2023
Indiana
1 review
0 helpful votes
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Very satisfied
December 2, 2023

Very satisfied with customer service and their support I'm stress-free I have warranty cover on my vehicle

Date of experience: December 2, 2023
Illinois
1 review
0 helpful votes
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Professional and Helpful
December 2, 2023

The representative was knowledgeable and helpful me understand my contract. Provided me the information I needed to make an informed decision.

Date of experience: December 2, 2023
Maryland
1 review
0 helpful votes
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My service agent initially told me that she had some difficulties getting approval for the service of the car. Next thing I know is that a schedule is in place and I was happy!

Date of experience: December 2, 2023
Virginia
1 review
0 helpful votes
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Payment date and card change.
December 2, 2023

I did not want to continue with the date of my initial contract. Before I joined Car Shield I ask the service representative would I be able to change it and she assured me that I would.

Date of experience: December 2, 2023