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CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
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So far good service no need for more information at this time.
I needed to change the payment from present checking account to secondary. Car Shield very helpful and accommodating
Keep getting call from Car Shield saying i am back on payments. I have autopay setup with Navy Federal Credit Union. Do not Understand why I get all these Calls. Could be an Expensive Scam on Carshield.
Even though we are sorry to see you go as a customer, we hope you keep us in mind for the future. If there is anything more we can do for you, please give us a call.
Satisfied so far, no problems, don't want any, but it is nice to know if i need you you are there for us.
We appreciate your support. If you have any questions don't hesitate to give us a call!
Car Sheild approves a price they will pay, rest is out of your pocket. Depends on mechanics costs and labor.
We do apologize you feel this way. We at CarShield have little to no control over the claims, shop process, or the administrators' decision. We are, however, always willing to explain the coverage details or help you with any of your Customer Service needs.
Very easy to submit. I like the ability to use te repair shop that I want.
We're happy to hear this. Let us know if you need anything else.
I needed to update my automatic payment information. The service representative was very courteous and efficient. Great customer service!
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us.
Customer was paid in a timely manner and I appreciate this!
We’re happy to help. Let us know if you need anything else.
Really can't provide an answer, I've never used their service.
We appreciate your time and we are glad you took the opportunity to protect your vehicle. If you have any questions give us a call!
Simply, I called Car Shield and notify them of the problem. They gave me the claim number and I presented to the car dealer. The dealership called Car Shield and explained the details of the problem. Car Shield approved and the car was fixed. All I had to do was make one phone call and the problem was resolved.
We're happy to hear this. Let us know if you need anything else.
A real unprofessional no sense of direction or what they doing. Customer service run Department like they own it never can talk to a manager our supervisor employee lies all the time act like this is there company. Customer service blaming American Shield and American Shield blaming carshield. What a real s*** show y'all running.
We apologize if you feel this way. We do go over what is covered with you on the initial phone call and also send you the policy.
Even though we are sorry to see you go as a customer, we hope you keep us in mind for the future. If there is anything more we can do for you, please give us a call.
Great customer service and the willingness to help answer questions
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us.
Dealer said you would not cover repairs as they were software updates to computer. Thought you covered electronics problems.
My experience with car shield has been very satisfying
I was told by Jeff and a lady at different times that everything was covered and I didn't have to pay anything out of pocket! And now there has been a deductible able to my account that I didn't have when I set up!
I had a problem with the ac. I brought the car to an authorized repair shop. They tried to fix it once. Two weeks later I had the same problem. I was told I had to use the same repair shop so I did. After another 3 weeks the problem came back again. Instead of having it repaired a 3rd time I traded the car in for a newer one that is still under mfg warranty.
Received quick service form Carshield. Not happy with how car shield disputed certified mechanic recommended hours required and what parts were reusable. Cost me $1100 plus $200 deductible. For real.
Terrible, not worth it. Not of thier word. The platinum service is a lie
Very knowledgeable associates, everything went very smoothly
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your time and review. If you have any questions give us a call!