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CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
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Approval given for repairs and then won't pay for the repairs. Won't pay for the rent car after approval. Weeks of a run-a-round, then told the check was on the way, GUESS WHAT no check and the stall starts all over again
Factory warranty expired on my 2017 Camaro so I purchased carshield gold package. Towards the end of summer it developed a shutter that could be felt when driving up hills. Took to Chevrolet dealer & they diagnosed the problem as a torque converter issue. The dealership communicated conveyed this information to carshield and claim was approved within days. Car shield followed though with everything the state & advertise on commercials. I would recommend their auto coverage to any & everyone I know. 5 stars. Prompt helpful agents are always available with easy access to answer all question.
I've been with Car shield for a while. Never had to have my car fixed as of yet. But just the way they have helped me in my process I'm very happy. So I know with any service I may need I won't have an issue. And they have my 2 most favorite actors representing them so how could I go wrong. Love you guys at Car Shield.
I Acknowledge That I Didn't Follow The Terms Of My Car Shield Contract, But I Fully Explained The Extenuating Circumstances Behind Why I Didn't Start My Claim Until 1 Hour After The Break Work On My Car Began. As A Long Time Car Shield Diamond Customer, Would It Have Hurt, If I Was At Least Reimbursed For The Caliper Work Done On My 2017 Ford Fusion?
I first called customer service for a claim. She walked me through the process. Then I received a text with the service center info that would be coming to help me. Both times I used C.S. The service center showed up in a timely manner. I was at ease when my 2nd issue happened because the 1st time went so well with customer service. I had no exact location to give her when I broke down but she figured it out with the description I did give her. I was impressed.
Great customer service experience hassle free needs met
Thank you for your time and review. If you have any questions give us a call!
We appreciate your support. If you have any questions don't hesitate to give us a call!
Helped with automatic payment on the 13 of every month on my credit card.Thank You For Your Help.
We are pleased to hear our team was able to answer any questions you had. Thank you again for your time.
Due to financial issues, they were able to bring down my payment without sacrificing service. They are even re-imbursing me for my new tires. I didn't even know that was included. Gwen in customer service was terrific. Thanks to Gwen and all the Carshield team
Thank you for the kind words. We are pleased to hear you found our service helpful! If you have any other questions, don't hesitate to contact us.
Your representative was very helpful.
We had to do some banking changes for our payments, and they were very helpful.
We are pleased to hear our team was able to answer any questions you had. Thank you again for your time.
Excellent service--everyone was very knowledgeable and answered all of my questions. I appreciate this service and so grateful to have this protection for my car.
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
Good news for me I did not have to use your service
Thank you for your time and review. If you have any questions give us a call!
The representative was very informative very nice and very Respectful and polite. I hit a lot of questions. And they were very, very nice and made me feel comfortable to understand what I was dealing with.
Thank you for your time and review. If you have any questions give us a call!
When we signed up with Car Shield the representative made it sound as if everything is easy and paid for. Upon trying to use it for the first time we find that we cannot take our car to the Toyota dealership where we purchased the car and that most places we use such as NTW for tires stopped their contract with them also. The person at Car Shield said just start calling and find a place that will take it.?
We are always happy to explain your coverage details and assist in any customer service needs, however. We, at CarShield, have little to no control over the decision of your claims. That is up to the administrator of the account.
My car completely stopped and would not start. I had to have it towed to a dealership. They did over $1500.00 in repairs and your company did not pay one penny.
We apologize if you feel this way. We do go over what is covered with you on the initial phone call and also send you the policy.
We're sorry to hear this. It is unfortunate when a needed repair isn't listed for coverage on your policy. Hopefully we can help you on the next one!
The girl was very kind and helpful. I really appreciate d her time.
We are pleased to hear our team was able to answer any questions you had. Thank you again for your time.
I have the Platinum plan which states it covers transmission. Dealer told me my transmission has to be replaced. After contacting Car Shield their adjuster declined the claim. Was told the reason was because of the clutch. Could have understood this if I had a manual transmission, but my transmission is automatic and one of the enclosed ones. I do not agree with their decision.
We do apologize you feel this way. We at CarShield have little to no control over the claims, shop process, or the administrators' decision. We are, however, always willing to explain the coverage details or help you with any of your Customer Service needs.
Concerned about my pet emergency and worked with me on keeping my policy in effect while pushing my payment out a month!
Thank you for the kind words. We are pleased to hear you found our service helpful! If you have any other questions, don't hesitate to contact us.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for the kind words. We are pleased to hear you found our service helpful! If you have any other questions, don't hesitate to contact us.