On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Agent was very helpful on helping me with my claims & very knowledgeable on selecting my services
Needed to get answers regarding service for my car. Everyone was extremely helpful and super nice and getting me what I needed.
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
Not happy about having to pay 1000 dollars out of pocket.
That is unfortunate and we’re sorry we couldn't help. We can only cover the parts listed on your policy. Hopefully, we can help with your next repair.
Great customer service, and take time to listen to my situation
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us.
Wanted to know if something was covered, it was not, we understood and the case was closed
Thank you for your time and review. If you have any questions give us a call!
The difficulty with the android app is frustrating but the staff compensate for that problem.
We appreciate your support. If you have any questions don't hesitate to give us a call!
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
Things went very smoothly and in no time we had the business taken care of. I would recommend them.
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us.
Very professional and very quick with approving my repairs.
Thank you for the kind words. We are pleased to hear you found our service helpful! If you have any other questions, don't hesitate to contact us.
I give carshield warranty protected is always on time when we need them the most on repair
We appreciate your support. If you have any questions don't hesitate to give us a call!
I have been told for two months that a refund would be a mailed to me. I received an email two weeks ago stating that it was not delivered and I needed to update my address and I did immediately. NOTHING HAS HAPPENED UT I still get surveys to ask if I am satisfied.
We apologize if you feel this way. We do go over what is covered with you on the initial phone call and also send you the policy.
I'm ok with the peace of mind that comes with the policy.
We apologize if you feel this way. We do go over what is covered with you on the initial phone call and also send you the policy.
Everyone was very helpful and respectful. The two representatives that I talk to new exactly what to do and the best way to help me.
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us.
I have been very satisfied with partial but the car shield app is horrible, I can never upload my service records and I seem to always have a problem with that.
We appreciate your support. If you have any questions don't hesitate to give us a call!
Took my car in for repairs…nothing was covered by Car Shield. After 1 year of paying $109.99. Will probably cancel
That is unfortunate and we’re sorry we couldn't help. We can only cover the parts listed on your policy. Hopefully, we can help with your next repair.
This was very customer service. I will be using Reliable Chevrolet from now on. They check out the car,
Found the problem and let me know what all it needed to be repaired. Very nice people to work with.
We appreciate your support. If you have any questions don't hesitate to give us a call!
Being on a budget and owning a Mercedes Benz is a contradiction. Having Carshield by my side in times of need is priceless!
Thank you Carshield for saving my $#*! several times.
This dealer doesn't like using Car Shield. They did the repair but said Car Shield would not pay for it because there was a pre-condition. I ended up paying for it myself.
This is the fourth survey. I keep answering that I haven't used it yet.
Stop sending them.
My car is 13 y.o but well maintained. So glad Carshield is there for my extended warranty. Towing is fast and coverage helped me a lot!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your time and review. If you have any questions give us a call!