CarShieldReviews 6,588

Car shield has helped me many times in the last year. Very satisfied with the customer service. THANK YOU!

Car Shield was always there when we needed them. They saved us thousands on car repair bills over the years. Rental car reimbursement was especially appreciated.

Have a valve guide problem. Took my truck to a preferred shop. Come to find out that they do not cover valve guides. Guess I didn't read the fine print. Do not recommend.

The representative was very helpful. Answered all my questions and explained parts I was not sure of.

I needed to know if my starter was covered, as it was difficult to start my car.

Very professional and helpful. Was able to come to a resolution in no time

Excellent a la hora de contactar con ustedes ante cualquier inquietud así del representante que me atendió Ibeli o Ibelice muy responsable y agenciosa

Great service. Thank you...Thank you...Thank you...

Provided information needed for my car expense and very courteous

Customer service was great and friendly. Answered all my questions

First time I try to use this so called insurance auto shop sez they denied any payment for a diagnostic service said it was on me fee is 132.00 an hour and would take 4hrs to check it out right off it would cost me 528.00 dollars to see what's wrong. I am canceling my dealings with Carsheild and will not recommend to others

The process was so much easier than I expected. I was helped by a group of very caring people. My claim has just been accepted and I will be on the road in no time.

I'm grateful for the opportunity to have a service that takes care of your automotive needs, thank you

I recently brought my car to my mechanic, for both routine maintenance and for a diagnosis of the symptom of excessive noise which sounded to me like it was coming from the front tires. The problems were identified: I needed new wheel bearings on the right front, and new drive axles on both left and right in the front. I called Car Shield claims department to find out if the necessary work would be covered and was told the wheel bearings were not included but the drive axles were. I made an appointment to have the work done the next day. When the mechanic called Car Shield claims for authorization about the axles, he was told that there was an exclusion--the axles were not covered if the boots were not intact. I also spoke to the Car Shield representative and questioned the decision to deny the claim. They offered to email me a copy of the contract, which specifies the exclusion. It seems to me that the Car Shield advertisements imply that things go bad on a car over time, that repairing those things can be expensive, and that if you pay for Car Shield coverage, you can save a lot of money on car repairs. I am not debating WHETHER the exclusion of the axle repairs due to the CV boots not being intact is in the contract; I'm sure it is. I have a real problem with the fact that this is excluded. And I wonder how many other things that are "covered" in the contract are actually not covered because of carefully chosen exclusions. I have since spoken to several mechanics who have had experiences with customers "covered" by car warranty companies in general. It's a small survey sample, to be sure, but every one of them had negative things to say about the value of such plans, given the loopholes that allow companies to deny paying for "covered" parts of the automobile.

After having car shield for more than three years and never having a claim paid. I was very disappointed to find out even though I had the diamond package that my rotor and Jersey breaks were not covered after spending $680 out of my pocket. It left me kind of disappointed.

Excellent telephone sales person. Had contact with their telephonic concierge team. They were also excellent. I cannot comment on the warranty, service or their desire to make repair of a vehicle easy at the time of occurrence

You CSR's were very helpful being it was my first time to use Car Shield.
You dealt with my service very quickly and I had no problems. My car was done the same day.

Have not used the coverage yet. Reserving my opinion.

I requested my policy be mailed to my new address over two weeks ago n stll have not received it. Please mail asap to 115 Tom Chapman Blvd apt 2203 Warner Robins, GA ******* any questions call me or tex me on *******454. Thank you, Doris Williams