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CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
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I spoke with your representative Shenia. She was very kind, patient, understanding and helpful. I would give her an A+ rating.
I called because of my concern. The Agent was so compassionate and helped me continue the Coverage within my means. I appreciate and I am grateful for the benefit extended to me.
We appreciate your support. If you have any questions don't hesitate to give us a call!
When you call them every thing has to be approved. Before you can even use anything which is bull shot
Everyone I have encountered has been very professional and explained what I needed to do. It was very helpful to me as it was all new, but it has been very smooth in getting my vehicle repaired.
My last phone call went fine, but I never had to use the service in any way as of yet.
I would like to be inform by e-mail that my payment was made. I asked for it last month and received it. I think that when you make a payment you should send automatically to e-mails every momth. You take our money send and e-mail. We shouldn't have to beg for our receipt every month. You should have my e-mail on file.
Haven't had to use it yet but if I ever do I will be able to give a review then
I had recently changed my payment info and so my automatic payment was declined. I received a call from a lady at Car Shield explaining what happened. She was very friendly and nice and best of all understanding. We fixed my error and now everything is fine again. All agents at all companies should be so nice.
I really don't know what to say but I will say thank God for courtship
We had our equinox in for a oil change at the local Chevy dealer, The vehicle had a check engine light on and they said it would cost $390.00 for a diagnostic exam and told us our insurance would not cover it. Do you still want it done? Well we want our car taken care of correct fully so I couldn't say no, then when I asked them what it was they said it was a ecm update? And he said that he couldn't guaranty the fix? Really
Tried to resolve problem based on what i described. Sent tow truck once and again the next day to get car to repair shop. Responded to claim in a timely manner and I was able to get my vehicle back quickly as possible.
There is a craws in the covers what I need... I DO NOT HAVE 50 WORDS TO SAY ABOUT CAR SHIELD RIGHT OF THE MONTMENT...
We apologize if you feel this way. We do go over what is covered with you on the initial phone call and also send you the policy.
Thank you for your time and review. If you have any questions give us a call!
My claim call was answered promptly and I was given detailed instruction on how to file a claim.
We appreciate your support. If you have any questions don't hesitate to give us a call!
Hassle, free car, repair peace of mind for free car repair
Short and sweet. To the point. Wonderful customer service from the lady who helped me.
We are pleased to hear our team was able to answer any questions you had. Thank you again for your time.
The problem wasn't with customer service it was with car shield who selected not to cover the service that was needed for my transmission
That is unfortunate and we’re sorry we couldn't help. We can only cover the parts listed on your policy. Hopefully, we can help with your next repair.
I took my truck to don wood ford and the service manager Larry porter took care of everything. Even contacted car shield on my behalf.
We appreciate your support and review. If you have any questions about your policy don't hesitate to give us a call!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We appreciate your support. If you have any questions don't hesitate to give us a call!