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CarShield

4.2

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.


carshield.com
Saint Peters, United States
+21
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CarShield Reviews Summary

CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,797
This company responds to reviews on average within 1 day

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North Carolina
2 reviews
0 helpful votes
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Hey
January 4, 2024

Good, fast, response to us on the phone and with the mechanic

Date of experience: January 4, 2024
Ohio
1 review
0 helpful votes
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Good
January 4, 2024

Worked with me to make a plan so it fit my payment

Date of experience: January 4, 2024
South Carolina
1 review
0 helpful votes
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Great I am satisified so far I have not had to use it as yet I will let you know then The person I spoke with did an excellent job of explaining all aspects of the policy

Date of experience: January 4, 2024
Iowa
1 review
0 helpful votes
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Your agent worked really hard to get me the best deal he could give me

Date of experience: January 4, 2024
Wisconsin
1 review
0 helpful votes
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Time will tell.
January 4, 2024

I haven't required any major repairs requiring insurance coverage. But so far the staff Has helped me feel assured that in the case that I do need them, they will be there.

Date of experience: January 4, 2024
New Jersey
1 review
0 helpful votes
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So far, so good.
January 4, 2024

No problems yet to report, but I feel protected for any major issues with my car.

Date of experience: January 4, 2024
Illinois
2 reviews
0 helpful votes
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So far it's been good.
January 4, 2024

Have not much to say. I've only been with y'all a short time

Date of experience: January 4, 2024
Texas
1 review
0 helpful votes
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Helpful experience
January 4, 2024

Fast and efficient. Representative was courteous and experienced.

Date of experience: January 4, 2024
New York
1 review
0 helpful votes
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Good service
January 4, 2024

Had my vehicle repaired and car shield paid the bill in full

Date of experience: January 4, 2024
Kentucky
1 review
0 helpful votes
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Carshield
January 4, 2024

Service was fast and easy. Representative was knowledgeable and courteous. Highly recommended car shield.

Date of experience: January 4, 2024
Idaho
1 review
0 helpful votes
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HVAC Accuator
January 4, 2024

First time using service since having it for a little over a year. Simple process and handled as expected.

Date of experience: January 3, 2024
New Mexico
1 review
0 helpful votes
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Great first time experience
January 3, 2024

Gave our Ford dealer our warranty information (Printed first page) and in a couple of hours notified that the repair was approved, received vehicle a couple hours after the phone call. Also received a text from Car Shield saying the repair was approved. Car Shield paid all minus the deductible. This was for replacement of emissions purge valve.

Date of experience: January 3, 2024
Texas
1 review
0 helpful votes
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Easy to deal with
January 3, 2024

I did not have to use CarShield for a warranty issue. I had to cancel due to inability to pay. The rich men and women North of Richmond have taken its toll on me.

Date of experience: January 3, 2024
Nevada
2 reviews
0 helpful votes
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Job we done
January 3, 2024

It was great! Well she isten to me and i explain what i need done and it was took care of in a matter minute

Date of experience: January 3, 2024
Colorado
1 review
0 helpful votes
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Car shield did not deliver by policy
January 10, 2024

I made two claims on my buick and was refused claims both times. When I followed up with representatives I got nothing but confusion on why? I felt my repairs were basic? Your policy is full of cover ups. Your advertisements are full of misrepresentation. Lots of hidden misrepresentations. Totally disappointed and out several thousands of dollare.

Date of experience: January 3, 2024
Texas
2 reviews
0 helpful votes
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Excellent
January 3, 2024

Prompt and courteous customer service with clear information and guidance

Date of experience: January 3, 2024
Texas
1 review
0 helpful votes
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I appreciated Car Shield, did not give the dealership any problem with paying my car repair bill.

Date of experience: January 3, 2024
South Carolina
1 review
0 helpful votes
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Payment Type Management
January 3, 2024

Customer service listened carefully to my request intentionally and promptly took action.

Date of experience: January 3, 2024
Louisiana
1 review
0 helpful votes
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Very nice and Informative
January 3, 2024

Positive information given with good communication and connection hopefully to the service company that will be helpful.

Date of experience: January 2, 2024
Illinois
1 review
0 helpful votes
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Great job
January 3, 2024

Excellent service,they have provided me with the information I needed

Date of experience: January 2, 2024