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CarShield

4.2

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From the business

CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.


carshield.com
Saint Peters, United States
+21
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CarShield Reviews Summary

CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,794
This company responds to reviews on average within 1 day

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Pennsylvania
1 review
0 helpful votes
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Great service
January 4, 2024

My car needed a transmission for the second time and you guys covered it right away my car has 330.000 miles on it and looks and runs brand new so thank you

Date of experience: January 4, 2024
Washington
1 review
0 helpful votes
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Great service setting up.
January 4, 2024

Agent was very helpful on explaining all types of coverage services they provide for my vehicle. The walk me the setup process and I didn't feel pressure to purchase.

Date of experience: January 4, 2024
Pennsylvania
1 review
0 helpful votes
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Great so far
January 4, 2024

I say that because I have not needed to use the service yet so I consider myself lucky!

Date of experience: January 4, 2024
New York
1 review
0 helpful votes
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Excellent Customer Service
January 4, 2024

Representatives are knowledgeable and helpful. I was not switched from dept to dept.

Date of experience: January 4, 2024
South Carolina
1 review
0 helpful votes
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Credit card
January 4, 2024

I called to change a credit card. The rep was so nice and very helpful

Date of experience: January 4, 2024
South Carolina
1 review
0 helpful votes
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Calling in
January 4, 2024

I missed a call from Matt and he left message with a number to call back in on. Your screen to get it to right person is awful. Need to improve that otherwise Monica helped me when I called back.

Date of experience: January 4, 2024
Florida
1 review
0 helpful votes
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Repair
January 4, 2024

Called customer service to ask about issue, claim request processed, approved right away.

Date of experience: January 4, 2024
Georgia
2 reviews
1 helpful vote
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Unsolicited sales call
January 11, 2024

I called to speak with someone about getting a Carshield booklet for my vehicle, which I have since received. This experience went very well as I have submitted. About 3 days later I was called by a rep to discuss home warranty coverage. After I listened to the rep I clearly stated that I currently have coverage and was not interested. The rep continued to try to sell me on your product after I stated three times that I was not interested. I ended the call by hanging up.

Date of experience: January 4, 2024
New Mexico
1 review
0 helpful votes
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Concerened
January 4, 2024

I've already did this review once but I'll do it again. When I called they were very concerned about my situation and willingness to help me with my problem.

Date of experience: January 4, 2024
Georgia
1 review
0 helpful votes
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5 stars
January 4, 2024

Very nice an helpful. Very understanding in my circumstances. An helped me when it was needed an so appreciate it cause things happen out of my control so thank you so much

Date of experience: January 4, 2024
Arkansas
1 review
0 helpful votes
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I am new to Car Shield
January 11, 2024

I had no experience yet. I am keeping my fingers crossed that I will never need to use it.

Date of experience: January 4, 2024
Virginia
1 review
0 helpful votes
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Pure professionalism
January 4, 2024

Courteous and very professional right to the point problem fixed

Date of experience: January 4, 2024
South Carolina
1 review
0 helpful votes
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Worry free
January 4, 2024

It very comforting knowing that I have back up if my car breaks down

Date of experience: January 4, 2024
New York
1 review
0 helpful votes
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Very good at this time
January 4, 2024

So far it has been good, let's hope it stays that way

Date of experience: January 4, 2024
Georgia
1 review
0 helpful votes
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So far so good
January 4, 2024

Iv been lucky not to have any mechanical problems as of yet

Date of experience: January 4, 2024
Nebraska
2 reviews
0 helpful votes
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Pickup repair
January 4, 2024

Car shield is very good if you break down. They have saved us a lot out of the pocket cost. And not that expensive

Date of experience: January 4, 2024
Pennsylvania
1 review
0 helpful votes
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Fully Satisfied
January 4, 2024

Car shield honored there word. The easiest process dealing with a warranty company ever had.called customer service it was 123 done deal

Date of experience: January 4, 2024
Pennsylvania
1 review
0 helpful votes
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Efficient
January 4, 2024

My dealership called Car Shield with the diagnostic and the repair was covered.

Date of experience: January 4, 2024
North Carolina
2 reviews
0 helpful votes
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Hey
January 4, 2024

Good, fast, response to us on the phone and with the mechanic

Date of experience: January 4, 2024
Ohio
1 review
0 helpful votes
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Good
January 4, 2024

Worked with me to make a plan so it fit my payment

Date of experience: January 4, 2024