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CarShield

4.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.


carshield.com
Saint Peters, United States
+21
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CarShield Reviews Summary

CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,781
This company responds to reviews on average within 1 day

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Illinois
1 review
0 helpful votes
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Excellent experience
February 8, 2024

The Car Shield worked just like the commercial said it would! Thank you Car Shield!

Date of experience: February 8, 2024
Indiana
1 review
0 helpful votes
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Discontinued my CarShield contract
February 8, 2024

Nothing negative to report. I sold my car and no longer need coverage. Called customer service and they were able to help without making me jump through hoops. Took 5 minutes and they were courteous.

Date of experience: February 8, 2024
Pennsylvania
1 review
0 helpful votes
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Excellent
February 8, 2024

The representative was friendly, understanding and patient. She answered all my questions!

Date of experience: February 8, 2024
Arizona
1 review
0 helpful votes
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Asking about insurance claim
February 8, 2024

Fantastic! Good customer service! The agent was knowledgeable and was very friendly.

Date of experience: February 8, 2024
Virginia
1 review
0 helpful votes
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Great
February 8, 2024

Only use ome parts no aftermarket parts it's a good deal saves h money on major repairs

Date of experience: February 8, 2024
Louisiana
1 review
0 helpful votes
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Carshield is a joke
February 15, 2024

Simply put, seemed like every avenue their favorite phrase was, oh we don't cover that" or " we only cover an hour, you're responsible for the rest."

First of all, I had to find a dealer that would take CarShield. Every shop I spoke to said, " we don't taken them because they never pay and they are horrible to work with."

I mean, they wouldn't even cover a connector. Now I'm stuck with a $900 bill because they evaded responsibility at every turn.

I'm sure you won't post this anywhere because it's negative but I'm going to do my dead level best to deter people from using you.

Date of experience: February 8, 2024
Kentucky
1 review
0 helpful votes
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Failure
February 15, 2024

After being a customer for years, when I had a serious problem you refused to carry out your deal.

Date of experience: February 7, 2024
Oregon
1 review
0 helpful votes
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Fine
February 8, 2024

It was fine. They were friendly and new what was I asked or needed.

Date of experience: February 7, 2024
Wisconsin
1 review
0 helpful votes
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Satisfied customer
February 8, 2024

Everything went great, I would recommend you to others who needed a warranty plan

Date of experience: February 7, 2024
Florida
1 review
0 helpful votes
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Great service
February 8, 2024

My problem was solved in a matter of minutes. Great company people.

Date of experience: February 7, 2024
Florida
1 review
0 helpful votes
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The best service
February 8, 2024

They paid for a new motor all the labor everything was covered and they gave me a rental car super easy great work with a guarantee I love car shield

Date of experience: February 7, 2024
West Virginia
1 review
0 helpful votes
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Very satisfied with the quickness
February 7, 2024

Very pleased with the quickness of the experience with the overall start to finish with garage to the shield

Date of experience: February 7, 2024
Georgia
1 review
0 helpful votes
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Service
February 7, 2024

Thank you for letting me be a customer I need car repairs and service.

Date of experience: February 7, 2024
Missouri
1 review
0 helpful votes
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Satisfied customer.
February 7, 2024

Carshield has been good. They have paid for a transmission and engine in my vehicle. I have had them for three years now. With CarShield I do not need to trade vehicles. I can keep driving this one as long as I want.

Date of experience: February 7, 2024
North Carolina
1 review
0 helpful votes
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Not had to use it yet!
February 7, 2024

I have not had the opportunity to use this service yet! Hope it will be a long time. It's still satisfying knowing it's there if ever need it!
Anna Stockton

Date of experience: February 7, 2024
Idaho
3 reviews
0 helpful votes
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Superior Help
February 7, 2024

I was having problems paying CarShield due to my debt card being cancelled twice for fraud. Received email regarding payment and the customer service rep was very helpful and courteous helping me resolve problem

Date of experience: February 7, 2024
Nevada
1 review
0 helpful votes
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Satisfied
February 7, 2024

The agent was respectful and concerned that all my questions were answered. The product is good and the coverage is very good. For the price.

Date of experience: February 7, 2024
Michigan
1 review
0 helpful votes
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Everything went smoothly once I got in touch with car shield. But actually it was the mechanic facility that was able to connect with them and then car shield contacted me. The connection part isn't really explained well, but everything went through great after the connection was made.

Date of experience: February 7, 2024
New Jersey
1 review
0 helpful votes
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Customer Service
February 7, 2024

They moved my payment date as far as they could back.

Date of experience: February 7, 2024
Texas
1 review
0 helpful votes
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Great
February 7, 2024

Wonderful customer was great had no issues all my questions were answered with no problem

Date of experience: February 7, 2024