CarShieldReviews 6,585

I recently purchased a 2002 Porsche Boxster S. I wanted to purchase coverage for this car because repairs can be pricey. The first time I tried to use the coverage I was unable to find a mechanic in my area that was in the network. After repeated attempts I canceled the coverage.

After having our local Ford dealer tell us they don't accept CarShield due to being slow in paying and hard to work with I was worried about what I had gotten myself into. I subsequently had taken the vehicle a few months later to a local repair shop for a fairly minor issue. I told them that I had CarShield and they told me that they didn't think that they would pay for the repair. I contact CarShield myself and was told that I would be covered and to just have the shop contact them directly. I advised the shop what I had been told and they then called CarShield. Shortly later I received a message from CarShield that they were processing the claim. It was only a very short time after that when I received a message that they had approved the repair. I picked up the vehicle that afternoon after paying my portion of the repair. I think the shop was still a little leary as they reminded me that I would be responsible for whatever CarShield didn't pay. However, it wasn't long after that when I received a message that Car Shield had paid the shop for my repair. The process was actually pretty easy and smooth. Certainly much better that I had been led to believe by the service people.

I wanted to make sure I had the correct coverages. My rep was very thorough (even though he repeated the coverages several times unnecessarily).

Have not any problems with Car Shield. Everyone I have spoken to have been very helpful and very pleasure to speak too, also.

I appreciate the customer service whenever I have questions about billing or simply inquiries about my account.

The customer service was great they answered all my questions and got my vehicle fixed in a decent amount of time.

The person that I spoke with to make changes to my Car Shield information that they had on file
Was very professional and courteous.

My gal was the best ever
There was nothing she didn't know
And her warmth and humor made my joining a pleasure

I over paid on one of my acct by accident and called to have money transferred to correct acct. Which they took care of. Was very professional and went easy.

When my covered vehicle needs a repair, noone in my area, repair shops or dealerships want to do work on my vehicle because they say CarShield doesn't pay them promptly. Had a $2800.00 repair recently because exhaust problem wasn't covered under CarShield.

The agent that I spoke to very helpful and explained everything.

My experience was great no hassles was handled exactly as they said it would thank you car Sheild

Had vehicle in shop waiting to hear back about the results for repair. Car shield kept asking for more diagnostic from dealership which resulted in the same information being sent back and forth for two weeks. End result I waited two weeks to find out repairs were not going to be handled by car shield. No one from car shield kept me informed about any of the processes through out so I kept having to call and call to speak to customer service who kept saying they were waiting to hear back from dealership that had my vehicle. The dealership was in contact with me daily and informed me that car shield was receiving the same information I was being emailed. They weren't waiting like stated

Very helpful and provided the information I needed to make sure everything was taken care of.👌

Car Shield exceeded my overall expectations on the payment for my repair services.

Easily taken care of as far as changing it. Thanks