On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Easily taken care of as far as changing it. Thanks
The initial CR operator was very professional and helpful, but needed to have me then further make my request to a "higher up" Car Shield Manager who I was told would call me within1 day! Now two (2) days later still no followup either by Telephone or email? JB Bishop, *******626
I had a great first experience! Always look in your contract to see if it's covered so there are no surprises. My gas tank was leaking and they covered the whole bill. Customer service was so quick and helpful! So grateful to have a perfect first experience with Car Shield.
I had trouble with the update app it did not give me a confirmation number it just had a?# be the name confirmation but I paid my bill and it was somewhat ok
Very quick response to all issues.
Very professional
I would recommend to anyone
No waiting, very nice response and excellent service.
Simple phone call to get help paying off account. Person on phone very helpful. Handled my request promptly.
Simple call made just to let your company know I had reached my required 500 miles. Truly best part of the call was "A human answered the phone. This may sound so silly, but I won't mention a company that took me an hour and 15 minutes on a line and truly never getting an answer.@ people finally answered but never got a solution. Please keep your humans, they really work!
It's been 3 weeks since I filed my claim and I'm still without a vehicle to drive. I was told we are waiting on your adjuster to get back in touch with us. What is the problem?
Excellent Auto Warranty Service
I highly recommend them.
They went above and beyond my expectations to meet my needs in having my car repaired.
Call them if you need auto warranty for your vehicle. I am truly glad I had this coverage for my vehicle.
Contacted Car Shield customer service because I was issued a new credit card. They were very helpful to update my info.
Originally, called to cancel our policy, but after talking to a very nice man decided to keep it.
Was informed that you do not use a 3rd party.
Wouldn't cover things I need done the auto shop said and other things bit I still it just in case something goes wrong it will cover.
Rep was very polite and easily handled my request!
Car shield didn't fix my car they set me up to pay expensive dealership fees. I will never trust car shield again
And will tell all my coworkers not to get car shield ever.
Take those fake commercials off!
The customer service rep was very good and kind and they did exactly what she indicated and it was only 1 hour wait time. Very good Service.
They refused to accept my reimbursement claim even though the contract booklet says one is allowed.
I cannot believe CarShield only paid $504.66 for my AC Compressor when I was only going to pay my $100.00 deductible.
Bought a policy for my car and then decided to buy one for my daughter's car.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members